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James Main
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James Main | Page 3
Service Director
Mac Haik Ford Lincoln
7201 S Interstate 35
Georgetown, TX 78626
144 Reviews
I run one of the busiest Service departments in the state of Texas. We have more technicians and more bays available than most dealerships to get you on your way as quickly as possible. I have helped thousands of Loyal Customers service their vehicles with as little headache as possible.
Read moreDealership Experience
16 yrs, 10 mos
Industry Experience
19 yrs, 4 mos
144 Reviews
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144 Reviews of James Main
August 13, 2023
Poor communication from service advisor, and charged amount exceeded previously agreed upon budget. Only got done because another service advisor intervened and got the service manager involved (otherwi amount exceeded previously agreed upon budget. Only got done because another service advisor intervened and got the service manager involved (otherwise I would give them a "1"). Then when I went to pick it up, the emergency brake cable had been accidentally cut and no one noticed it until I got home (this was not the first time that I was told the truck was ready for pickup, and clearly no one gave it a final inspection). Then they wouldn't pay for an Uber back to their shop to pick up the truck after fixing their mistake. More
by LUCAS_JACOMIDES
Verified CustomerOther Employees Tagged: Cowboy Robert Goodman
Helpful 
July 27, 2023
I’m a Lincoln owner and my car not washed. Never had been since I brought the car to this dealer. Always washed at Lexus. Not what I expect. Other than that service was good. Never had been since I brought the car to this dealer. Always washed at Lexus. Not what I expect. Other than that service was good. More
by HKOKOLUS
July 25, 2023
730am appt for oil change. I was early, and confirmed I was a "waiter". 2 hours later my truck was still untouched, and they were unable to tell me why, but took ownership of i I was early, and confirmed I was a "waiter". 2 hours later my truck was still untouched, and they were unable to tell me why, but took ownership of it. I was told they could get me taken care of "right away, and would take 30-40 minutes". I retrieved my keys and left. I went out of my way to have my truck serviced at this location. I made an appointment for a basic oil change, and I lost 2.5 hours of my day for nothing. Until today, Mac Haik Quick Lane was the only shop that has serviced my shop. More
by mat.unruh
July 19, 2023
The service was great. The team took care of all our needs and issues. This is why we will continue to come back. The team took care of all our needs and issues. This is why we will continue to come back. More
by jstovallpro
Other Employees Tagged: Shay Piel, Mark Stepp, Charlie Tincher, Cowboy Robert Goodman , David Kahler
July 12, 2023
Bought my car at Mac Haik Ford and have using them for all my car need and very pleased with them. all my car need and very pleased with them. More
by WATKINS-N
Other Employees Tagged: Shay Piel, Mark Stepp, Charlie Tincher, Cowboy Robert Goodman , David Kahler
July 08, 2023
Car was ready much earlier than expected and returned in very clean condition. People in service were very easy to work with. very clean condition. People in service were very easy to work with. More
by DIANEFRANKE6
Other Employees Tagged: Cowboy Robert Goodman
July 03, 2023
Great service. Very responsive Trevor and Duane are both excellent. Customer for life. Thank you Very responsive Trevor and Duane are both excellent. Customer for life. Thank you More
by frankaroneo
Other Employees Tagged: Duane Harris, Shay Piel, Mark Stepp, Charlie Tincher, Olga Espinosa, Cowboy Robert Goodman , David Kahler, Shaun Mulligan, Arthur in sales is first class the best in the business. Trevor in service same.
June 15, 2023
Service was quick and accurate. They checked and tuned everything I needed. Service representatives were friendly and easy to work with. They checked and tuned everything I needed. Service representatives were friendly and easy to work with. More
by CANDICE5
Other Employees Tagged: Cowboy Robert Goodman
June 05, 2023
James Main the service manager took GREAT care in fixing a bad situation for us. We will forever work with him because of his excellence in customer service care. Yolanda in finance was THE best to work wit a bad situation for us. We will forever work with him because of his excellence in customer service care. Yolanda in finance was THE best to work with after our purchase. GM Duane Harris is a top notch leader and made sure our not-so-great experience was absolutely resolved - because of these amazing folks, our situation was FULLY resolved above our expectations! More
by Churchgirl
Other Employees Tagged: Duane Harris , Yolanda
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