James Mangene | Page 16

not the best experience I felt rushed through the entire process. Business manager at 1130 told me if I could go home and get my car that I was trading in and be back by 1 th I felt rushed through the entire process. Business manager at 1130 told me if I could go home and get my car that I was trading in and be back by 1 that would be great as he had a meeting. I live 40 mins away. I flew home emptied 5 years worth of stuff out of my car flew back and he was just eating his lunch. The salesman Jason did not go over anything about my car. I didn’t know how Bluetooth worked, how the second and third row of seats laid down flat, that my remote opened my back truck, and he didn’t tell me I had XM radio till 3 weeks later when I found out on my own. I still am reading my Manuel finding out about my car. I didn’t expect him to go over everything but some of the basics would of been nice. I was told car was detailed it was done poorly if it was done at all. I had to go back for the screen on moon roof to be fixed which was broken the day I purchased car but figured i would bring it back when I would go for an oil change. Service gave me a hard time telling me it would cost me money if they had to fix it. If Jason the sales man went through the car with me he would of seen that it was broken from day one. I purchased an extended warranty and that wasn’t in the system at the service dept so had to deal with that and prove to them that I had it. Service told me on the phone when I made an appt to get my service engine light that was on looked at that they would have a car for me when I came. When I got there they had nothing for me. So far the experience at Scranton has not been the best. More

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Walked in for info; walked out with a truck My wife and I were researching trucks as a vehicle for us and our two English Setters when we travel. We decided to stop by our local GMC dealer in Ve My wife and I were researching trucks as a vehicle for us and our two English Setters when we travel. We decided to stop by our local GMC dealer in Vernon, Ct, Scranton Motors, to ask a few questions and to get literature on GMC trucks. James was our sales rep and he helped us sort through our options. We liked one truck, but due to our shaky credit (yes life happens!) financing was out of our reach. James and the team, however, went to work quickly and located the perfect GMC truck for us by dinner time. It was an upgraded Texas edition GMC crew cab short bed truck with a V8 engine and every conceivable luxury amenity. Ok it was an early termination lease truck from 2017 but with very low mileage and financing was available to us, thanks to Chris, the finance manager. James personally drove the truck from another part of the state for us to see. We picked it up today (8/31/18) and it is an unbelievably comfortable vehicle that is perfect for us. Looking forward to many miles of smiles. This dealership has its award winning sales staff, but the stars of the team are not afraid to pitch in and help the other sales reps sell vehicles. This is the teamwork we observed. And everyone was eager to help out. If you are into GM auto products this is the dealer to go to. More

by Docmurf Verified Customer Verified Customer

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2018 GMC Acadia Lease My wife Donna & I have purchased or leased 5 vehicles from Scranton dealership because the family orientated and I never need an appointment for promp My wife Donna & I have purchased or leased 5 vehicles from Scranton dealership because the family orientated and I never need an appointment for prompt service, the entire parts department has assisted me throughout the years will different needs, and the sales group is a pleasure to work with. We get all our recommended service done at Scranton because of the "IF IT CAN BE DONE, THEN SCRANTON WILL DO IT" attitude. The service & sales have been very loyal to us and our family members too... More

by DDM02112017 Verified Customer Verified Customer

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Fantastic Experience I’m updating my review, I came in change my dealer plate. It was a fabulous experience every time I come here. We have our friends and family asking a I’m updating my review, I came in change my dealer plate. It was a fabulous experience every time I come here. We have our friends and family asking about the car already, We are and will be recommending Scranton Dealership defly. Thank you More

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Fantastic people Gave me a fair price. Helpful in choosing the right model. Prompt service. Could tell they really carred about their customers. Promptly followed up Gave me a fair price. Helpful in choosing the right model. Prompt service. Could tell they really carred about their customers. Promptly followed up on the questions they didn’t have answers for. Bought a lot of cars, treated best. Rus. More

by RUSDUNBAR Verified Customer Verified Customer

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Nice dealership The staff made it quick and easy to get a car there. They were very friendly and helpful making the whole experience pleasant. I would recommend them The staff made it quick and easy to get a car there. They were very friendly and helpful making the whole experience pleasant. I would recommend them if you're looking for a new or used car. More

by ACL Verified Customer Verified Customer

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I highly recommend Scranton Motors! What a great staff they have! All of the employees are very personable & professional!! I fell in love with a GMC Terrain & I am so comfortable driv What a great staff they have! All of the employees are very personable & professional!! I fell in love with a GMC Terrain & I am so comfortable driving it. Thank you all! More

by CFASANELLI Verified Customer Verified Customer

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Professional and courteous Walked in, immediately helped, but when it was time for us to discuss privately, they backed off without being asked. They all worked together as a te Walked in, immediately helped, but when it was time for us to discuss privately, they backed off without being asked. They all worked together as a team to make it happen and be sure we were satisfied. Great experience! More

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Impressive dealership The car buying experience at scranton motors Cadillac was very pleasant. There was no pressure and they gave me a generous price for my trade. The sa The car buying experience at scranton motors Cadillac was very pleasant. There was no pressure and they gave me a generous price for my trade. The salesperson (James) was very professional and easy to work with. Their finance manager (Chris) was thorough and on top of everything and had some very high tech tools to help explain everything as we moved through the paperwork. I got a good feeling after driving away with my newly bought car. I would recommend other car shoppers give Scranton an opportunity to serve them. More

by kevinstretchabdullah Verified Customer Verified Customer

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Scranton Motors is amazing, and I highly recommend them. The Entire team (Sales, Service, and Parts) makes me feel special when I visit them. They actually make car buying fun. They always go above and be The Entire team (Sales, Service, and Parts) makes me feel special when I visit them. They actually make car buying fun. They always go above and beyond to give you the best deal possible. I just bought a 2018 Colorado (Certified), and it was actually fun. We always enjoy talking to both James Mangene, and Tyler Durdan. We will never go anywhere, but to Scranton Motors of Vernon. As I said previously the Entire team is exceptional. We dropped off the truck for a remote starter to be installed. They gave us the red carpet treatment. They gave us a very nice Sierra as a loaner vehicle, while the starter was being installed in my vehicle. Do yourself a favor and go to Scranton motors of Vernon. For years I have worked on my own vehicle, because I enjoyed it, and I never really wanted to go to a Car Dealer for service. I was diagnosed with Cone Dystrophy, which means I will eventually lose my central vision. So it makes working on my vehicle a difficult task. I have dealt with Scranton for more than 5 years. I totally trust them, and Highly recommend them to anyone who needs Service, or are in the market for a Good deal, and a Fun car buying experience. More

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