James Mangene
James Mangene at Scranton GMC of Vernon

James Mangene | Page 9

Sales and Leasing Consultant

Scranton GMC of Vernon

777 Talcottville Rd
Vernon, CT 06066

Contact Me
4.7
183 Reviews

Dealership Experience

8 yrs, 5 mos

Industry Experience

19 yrs, 2 mos

4.7

183 Reviews

Write a Review

184 Reviews of James Mangene

June 28, 2021

Dealership Rating
Employee Rating

Everyone was very friendly went very smooth would highly recommend them in a purchase of a vehicle More

by SWEENEY2760
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 29, 2021

Scranton GMC of Vernon responded

Thank you so much for choosing Scranton Cadillac Buick GMC of Vernon! Congrats on your new purchase, and let James know if we can be of any more assistance!

June 26, 2021

Dealership Rating
Employee Rating

Thank you very much for all of your efforts to get us the right car that is best for us. Easy to work with. Thanks More

by The Mitchell’s
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joey Bush

Jun 29, 2021

Scranton GMC of Vernon responded

It's great to hear that Joey and James were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Scranton Cadillac Buick GMC of Vernon!

June 25, 2021

Dealership Rating
Employee Rating

James M is wonderful to work with, very professional, pleasant interactions, attention to detail, knowledgeable, and genuine. James as well as the other team members who all made the purchase experience More

by pezct
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Evan Blanchette

Jun 25, 2021

Scranton GMC of Vernon responded

Thank you for taking the time to share your fantastic feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your compliments with James and our team, and we look forward to working with you again. Congratulations on your new purchase!

June 09, 2021

Dealership Rating
Employee Rating

Very good company to work with sales people we’re very cooperative and answered all your questions worked a A deal that was acceptable to both parties Hope the same results will be the same in the future More

by AUG462
Recommend Dealer
Yes
Jun 09, 2021

Scranton GMC of Vernon responded

Thank you for taking the time to write this review and let us know how James and our team are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Scranton Cadillac Buick GMC of Vernon are glad to have you as a customer.

May 14, 2021

Dealership Rating
Employee Rating

Great to deal with I thought staff was friendly and speedy in there sales, paperwork and delivery would recommend to friends and family great experience More

by GLENN
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Liz Kibby

May 10, 2021

Dealership Rating
Employee Rating

Great Service and Great Employees Not a Negative or Great Service and Great Employees Not a Negative or thing to say about my experience there. AWESOME and I’m loving my truck so far. More

by ethompson1874
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Evan Blanchette

May 06, 2021

Dealership Rating
Employee Rating

I drove from Newfield NY 4 1/2 hrs to xx out a veh,got there around 2pm,and by 430 I was on my way back home with my new veh,Great job James,and Evan More

by LBSURE324
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Evan Blanchette

April 16, 2021

Dealership Rating
Employee Rating

We were so Happy with the service provided by James not all sales people make you feel as though your needs are important as he did. We could not be more please with this dealership and also Evan Blanchett More

by Decdaily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

March 24, 2021

Dealership Rating
Employee Rating

James went above and beyond to help me throughout the process of purchasing my vehicle and I couldn’t be more thankful! Check them out, you won’t be disappointed! More

by degraciajas
Recommend Dealer
Yes

March 09, 2021

Dealership Rating
Employee Rating

The first business manager I worked with (Bo Braziler) was either dishonest with me or poorly trained. James Mangene and Evan Blanchette were very good. More

by JAMES.O.BRIEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Evan Blanchette, Bo Braziler - very unsatisfactory experience

Mar 10, 2021

Scranton GMC of Vernon responded

Mr. O'Brien, We are very concerned about what happened during your visit, and our GM has been looped in to ensure it is addressed properly. He will work with Evan and James to get more information, but if there is anything you would like to add, or discuss further, he would like to talk with you. You can either give us a call at 860-872-9145, or if it's more convenient, I can have him reach out to you - just respond to this review (privately if you prefer) with your full name and and the best time/method to contact you, and I will see that he gets the message and reaches out to you. Again, please accept our apology, and our thanks for taking the time to give us your honest feedback.

Mar 15, 2021

JAMES.O.BRIEN responded

My experience with the first Finance person (Bo) started with his making a snarky remark, to the effect that "maybe we can get you an 8 track player" when i mentioned that I was disappointed that the car I was buying didn't have a CD player in it. I took that as more of an insult than a joke . I had told James that I was looking for a monthly payment of around $250 / mo. during our discussions. Bo then offered me a 5.39% plan over an 80 month period to meet that goal. I thought that was too high and indicated I was going to shop that rate at my bank. He asked me which bank I used and he pulled it's web page up and showed me the top of the page while he indicated to me that the page showed that the bank wouldn't offer a loan on any car older than 2018. When I asked him to scroll the page down a bit to see if they said anything about older models, he didn't do it as requested. Instead, he commented that Credit Unions won't do a 2017 model either, diverting my attention from the screen. I found both of those comment to be false statements. Through shopping with both my bank and my credit union, I was able to get confirmation of better rates on the same loan amount, one as low as 3.25%, When I came back in to place my down payment, I met with Evan to advise him that I was going to finance privately. He was able to sweeten the deal a bit and I wound up financing through him. Ultimately, the sale and financing were satisfactory, however, I had to waste a few hours of business time shopping for a better rate. I think that the rate I ultimately received should have been offered in the first place.

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