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Don's Ford

Utica, NY

4.4
339 Reviews

5712 Horatio St

Utica, NY

13502

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339 Reviews of Don's Ford

April 14, 2026

Very prompt, knowledgeable. Would highly recommend for service or purchasing a new/used or leased vehicle. More

by DURSOJ09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella, John Mazza
Apr 15, 2026 -

Don's Ford responded

We truly appreciate your recommendation of both our sales and service teams. Thank you for choosing Don's Ford. We look forward to serving you again in the future!

April 13, 2026

Scott was an awesome Sales person to deal with! Friendly, kind, and attentive. Everyone should by from Scott! More

by PCASATELLI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
Apr 14, 2026 -

Don's Ford responded

Thank you for the wonderful five-star review of Don's Ford! We're thrilled to hear that you enjoyed working with Scott, and we will be sure to pass along your kind words. If we can assist you with anything else down the road, reach out anytime. Wishing you safe travels ahead!

April 10, 2026

John Mazza is a good person and he does his job right and I trust him More

by john62317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella, John Mazza
Apr 13, 2026 -

Don's Ford responded

We know how important it is to have someone you trust with your vehicle's service. Thanks for the kind words about John; we'll be sure to pass them along. See you again soon!

April 09, 2026

Jim was a wonder to work with. He made the process smooth and treated me like any other human, not just a way to get money. Highly recommend!! More

by MAKENZIEFAY8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Marino
Apr 09, 2026 -

Don's Ford responded

Thank you for the recommendation! We’re glad Jim provided a smooth and respectful experience. We’ll pass along your kind words to him! See you next time at Don's Ford.

April 01, 2026

We have been very happy with the service we have received. From the prompt notification of a recall to the swift contact and service. The concierge service of pick up and delivery of the car was se More

by JIMUTICAABCFIRE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristin who arranged and pick up the car. 5 stars, James Marino
Apr 01, 2026 -

Don's Ford responded

We love to receive feedback like this! Thank you for choosing Don's Ford and for sharing your experience. See you next time!

March 31, 2026

John Mazza provides quality, top-notch service every time I'm there. Would highly recommend More

by MASTERJEDI8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella, John Mazza
Apr 01, 2026 -

Don's Ford responded

We're glad to hear that John has provided you with a top-notch experience each and every time you visit here at Don's Ford! Thank you for taking the time to share this feedback with our team and for your recommendations of us. See you next time!

March 28, 2026

Absolutely horrible. My truck sat there for nine months. The loaner vehicle they gave me was a Subaru a new one but not my pick up or a pick up. They were rude and when I More

by PJ
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Potasiewicz, Billy Melendez, Chris Vella, John Mazza, Allen Hutchings
Mar 31, 2026 -

Don's Ford responded

Hello PJ, I'm disappointed to hear about your experience with us. These interactions are not representative of our high standards of customer care, and I'd like the opportunity to address your concerns properly. Please reach out at your earliest convenience. Thank you. Billy Melendez - Service Manager - bmelendez@carbonecars.com

March 26, 2026

They were very accommodating to get me in ASAP because I was way overdue on an inspection. More

by KTESTA01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella, John Mazza
Mar 26, 2026 -

Don's Ford responded

The entire team at Don's Ford is so glad we earned your business. Thanks so much!

March 22, 2026

I was happy with my purchase of my 2925 Ranger XLT. It was in my price range and vehicle expectations. Thank you More

by PBPROTRANSPORT
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
Mar 23, 2026 -

Don's Ford responded

Thank you for choosing Don's Ford and for sharing your experience with us! We truly appreciate your business and wish you many safe miles ahead in your 2025 Ford Ranger XLT!

March 20, 2026

Easy buying experience. I knew the vehicle I wanted to purchase, did not want to test drive it, and make a deal on it. They made the deal happen in a short amount of time. More

by Mark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Tuzzolino, Matt Cataldo
Mar 23, 2026 -

Don's Ford responded

Hi Mark, we're happy to hear you had such a smooth and efficient experience with us. Thank you for choosing Don's Ford and for sharing your feedback! Enjoy your new vehicle!

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