James McElmurry

Lawton Chrysler Jeep Dodge RAM responded

JB, thank you for being a valued customer and sharing your experience! We're thrilled to hear that you consistently receive exceptional service when bringing your vehicles in for maintenance and warranty work. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We appreciate your continued trust in our dealership!

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback from your service experience jamesjayjay9.jj. Being completely transparent in what we do is in the upmost importance within our daily operations here at Lawton CJD. I know we had an issue with pricing and it definitely caused some delays with getting you back to your vehicle in a timely fashion. I was under int impression that You and I worked everything out before you left in regards to the billing issues. If you have any questions or concerns about this transaction, please don't hesitate to reach out to me. My number is 580-771-3339. Thank you, Todd Brown

Lawton Chrysler Jeep Dodge RAM responded

Thank you, adforsythe91! We're glad to hear that you received great service and found our team to be very informative. Providing different financial options to suit your needs is important to us, and we're pleased we could assist you with that. If you have any further questions or need assistance, please feel free to reach out. We're here to help!

Lawton Chrysler Jeep Dodge RAM responded

Hi BcB! We're glad to hear that your experience was nice and easy from start to finish! Providing great customer service and maintenance is our priority. If you have any further feedback or if there's anything else you need, please don't hesitate to let us know. Thank you for choosing us!

Lawton Chrysler Jeep Dodge RAM responded

We're sorry your experience was only worth 1 star, Roger. We'd like to hear what happened and find a solution. When you get a moment, please give us a call at (580)771-3339. Thank you.

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback,Marquissanders1. I am familiar with your vehicle and the situation that occurred. You left part of the story out of this review. There was water intrusion in your under hood fuse block that was causing a starting issue. We proved that by tapping on the fuse block and starting the vehicle. A few days later, you then brought it back to our facility with a no start issue, because your starter failed. We service many vehicles for active duty service members and Veterans alike. We also have many team members that are veterans as well, to include myself. We value their business and our relationships with them as well. If you would like to discuss this further, please feel free to reach out to me again at 580-771-3339. Thank you, Todd Brown

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your kind words, Michael! We're glad to hear that you find our dealership nice and courteous. Our team is dedicated to working hard to help solve any problems with your vehicle. If you ever need assistance in the future, please don't hesitate to reach out. We appreciate your feedback and value your business!

Lawton Chrysler Jeep Dodge RAM responded

That's wonderful to hear, John! Being treated as a person, not just a number, makes all the difference in customer service. It's fantastic that you had such a positive experience and feel confident recommending them to your friends. Thanks for sharing your feedback—it's incredibly valuable!

Lawton Chrysler Jeep Dodge RAM responded

Thank you, John. It's fantastic to hear about your positive experience with our location, staff, and techs. Your recommendation speaks volumes about our quality of service. We appreciate your business and look forward to your next service. Have a great weekend!