James Paolo
James Paolo at Boucher Chevrolet of Waukesha

James Paolo

Service Advisor

Boucher Chevrolet of Waukesha

1421 E Moreland Blvd
Waukesha, WI 53186

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4.7
59 Reviews
4.7

59 Reviews

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59 Reviews of James Paolo

February 18, 2026

Dealership Rating
Employee Rating

Very pleasant experience Was very comfortable with Boucher buying process. Everything was explained to me and all my questions were answered. More

by RTWEED
Recommend Dealer
Yes

Other Employees Tagged: James Paolo

Feb 18, 2026

Boucher Chevrolet of Waukesha responded

Congratulations on your new Chevrolet Traverse. James and our team are pleased you felt comfortable throughout the buying process and that all your questions were answered. Thank you for choosing Chevrolet. Jim Paolo General Sales Manager 262-549-1000

February 17, 2026

Dealership Rating
Employee Rating

I accidentally put DEF in my fuel tank Fuel system Needed to be flushed out More

by Russ
Recommend Dealer
No

Other Employees Tagged: James Paolo

Feb 21, 2026

Boucher Chevrolet of Waukesha responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Russ, feel free to contact us at your convenience. Joe Obernberger Service Manager 262-549-1000

Feb 17, 2026

Russ responded

Charges $1600 of labor and only had my vehicle in the shop for 7 hours. Not sure how many hours they worked on my truck but that’s a lot of labor charge

February 16, 2026

Dealership Rating
Employee Rating

Went to Boucher for a recall. Customer service rep came to me in the middle of the service being done and asked if I wanted my tires rotated since the truck was lifted. Service More

by Sirick_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 20, 2026

Boucher Chevrolet of Waukesha responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Joe Obernberger Service Manager 262-549-1000

February 11, 2026

Dealership Rating
Employee Rating

Someone bought the vehicle for me. Did what was necessary to make a sale. Thank you More

by Samiam19733069
Recommend Dealer
Yes

Other Employees Tagged: James Paolo

Feb 11, 2026

Boucher Chevrolet of Waukesha responded

Thank you for letting us assist with your Chevrolet purchase. We’re pleased you found the process straightforward and efficient. Enjoy your new ride and we hope to serve you again. Jim Paolo General Sales Manager 262-549-1000

February 08, 2026

Dealership Rating
Employee Rating

Diane was fantastic and had us coming back to Boucher after other dealership experiences. There just aren't many like her anymore. The rest of the team was also great and easy to deal with. More

by RY.SHEPHERD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Diane Tompkins, Jim Paolo

Feb 08, 2026

Boucher Chevrolet of Waukesha responded

It’s wonderful to hear that Diane and the rest of the team delivered such a positive experience and brought you back for your new Chevrolet 2500. Thank you for choosing us again, and we hope you enjoy every mile in your new truck.

January 31, 2026

Dealership Rating
Employee Rating

⭐⭐⭐⭐⭐ Taking delivery of my Corvette Z06 from Boucher Chevrolet was an exceptional experience from start to finish. This is a high-end, special car, and the process matched it perfectly. Tori was outsta More

by CHRIS@GOEMANSRAPIDMART.COM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jim Paolo, Tori Tomlin

Jan 31, 2026

Boucher Chevrolet of Waukesha responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Jim Paolo General Sales Manager 262-549-1000

January 29, 2026

Dealership Rating
Employee Rating

Very helpful, easy to deal with professional and very knowledgeable . I would recommend Boucher Chevrolet More

by W9LR
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Patrick Mcinerney, Jim Paolo

Jan 29, 2026

Boucher Chevrolet of Waukesha responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Boucher Chevrolet of Waukesha! Jim Paolo General Sales Manager 262-549-1000

January 03, 2026

Dealership Rating
Employee Rating

Took care of my issues. Good communication and customer care. The dealership was clean and comfortable. More

by Tim
Recommend Dealer
Yes

Other Employees Tagged: James Paolo

Jan 03, 2026

Boucher Chevrolet of Waukesha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Obernberger Service Manager 262-549-1000

Jan 03, 2026

Tim responded

Thanks

December 11, 2025

Dealership Rating
Employee Rating

James did a good job. Kept me informed as the status of my oil change and tire rotation. More

by Don’s car
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Paolo

Dec 11, 2025

Boucher Chevrolet of Waukesha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Obernberger Service Manager 262-549-1000

November 11, 2025

Dealership Rating
Employee Rating

We had an excellent experience at this dealer. One of the best car purchase experiences we have had. Matt was great and most helpful. Boucher should be happy to have him as an employee. He is an e More

by THEISTAD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Maurer, Jim Paolo

Nov 11, 2025

Boucher Chevrolet of Waukesha responded

Thanks for sharing your thoughts about your experience with Boucher Chevrolet of Waukesha. We appreciate your business and hope to see you again soon! Jim Paolo General Sales Manager 262-549-1000

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