James Perkins III | Page 3

You need to hustle Scott Clark (SCT) has a good selection, prices are almost reasonable, and wiggle room is definitely there. They’re miles better than Town and Country Scott Clark (SCT) has a good selection, prices are almost reasonable, and wiggle room is definitely there. They’re miles better than Town and Country Toyota (TCT). TCT no haggle policy is just BS, they want to take as much money as they can from you and that’s why I went to SCT. Although my salesman James Perkins was awesome, the tower manager is more focused on the pennies instead of the big picture. The impression I had is that the Tower Manager would wait until the end of the month to get cars out of the door. I bought mine on the 8th, so he didn’t care to lose a deal for less than $1000. Perkins on the other hand went above and called the General Manager, since he said he wouldn’t lose a sale for so little. The GM called the tower manager and tore him a new one and the deal was done. My takeaway? Hustle! I was walking away when the salesman put the tower manager under pressure to get it done and got it done. More

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Wonderful experience Amael Panhwar was in service closing our deal he really made the whole visit! He was kind attentive offering food and beverages. His clear explanation Amael Panhwar was in service closing our deal he really made the whole visit! He was kind attentive offering food and beverages. His clear explanations of further coverage packages and patients with questions and confusion showed a real dedication to excellent customer service. I’m a nurse by profession and it is clear when someone make the effort to display empathy, education, and compassion no matter the trade. Thank you Amael for a lovely close and pleasant experience. More

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Worst experience ever was a huge mistake My experience has been horrid so far. This was my first time buying a car and they saw that as a way to rip me off. Don’t trust this dealership as the My experience has been horrid so far. This was my first time buying a car and they saw that as a way to rip me off. Don’t trust this dealership as they will screw you over and not make things right. They sold me a used car it then spit all of its oil out the next day. They added several things on to my contract I was unaware of and the failed to disclose several charges with certain options. I am disappointed and disgusted with the character of this dealership, I trusted a name I thought would treat me and my family right, the finance manager John didn’t disclose anything to me or my family, I could’ve bought a 19 for the same money he added on my contract, I’m contacting BBB, yelp, google, and etc.. until something is done, I shouldn’t feel like this about something that’s such a big purchase and is suppose to be fun, John my Finance Manager is no help at all he’s just said he’s trying to cover his own butt, really disgusted, I put 4400$ down and a 850 beacon with 8.99 percent and smartpay that charged me 399$ for a membership fee he never disclosed just like everything else, this is not the end More

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New Tacoma Purchase James and the other people were great to work with. Straight up and informative dealing with all questions and concerns answered honestly and quickly. James and the other people were great to work with. Straight up and informative dealing with all questions and concerns answered honestly and quickly. Finance and delivery we also spot on. Everyone worked hard to insure my experience was top notch!!! Will defiantly recommend to others. More

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First Time Buyer! First time buying a new car and the entire team did an excellent job! They answered all my questions and went beyond my expectations when it came to w First time buying a new car and the entire team did an excellent job! They answered all my questions and went beyond my expectations when it came to working with my needs. Will buy here again! More

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Spend your money elsewhere Please get an educated sales rep. Two bad experiences with Scott Clark. Made an appointment, James called the day of my appointment to ensure that Please get an educated sales rep. Two bad experiences with Scott Clark. Made an appointment, James called the day of my appointment to ensure that I was coming. When I got there, he advised the vehicle was sold. Month later, on a car website found another car. Unfortunately, Scott Clark again. I decided to give it another shot. Needless to say, same story. No car. The best part, Sales Rep attempted to blame me. So the customer is the blame for Scott Clark having a posting of a vehicle thats not at the dealership? I will gladly pay Hendrick an extra 2k. More

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Lies, deception and lack of care for customers So i got a new sales person whom i told my budget to. disputed my budget he kept putting me in cars 10k+ over budget stating he could negotiated them So i got a new sales person whom i told my budget to. disputed my budget he kept putting me in cars 10k+ over budget stating he could negotiated them down to my price range. well long story short they couldn’t so i fell in love with a car over budget. when talking to salesmen i’m a female and they felt the need to talk to me like i had no knowledge of cars, when in fact i do. My first experience i was speaking on the phone to clark when i arrived at the dealership clark passed me off to an salesman named james and told james i’d be a real easy sale he’d have no issues selling me a car because i would be easy. that was offensive to me and it almost made me walk out of the dealership on the spot. had it not been for a specific car i was after i would have. Clark took me to a car similar to the one i was looking at and i had to tell him it wasn’t the right car, but he tired insisting i drive that car instead that it was better than what i was looking at. He took me to several other cars trying to talk me into buying a car that did not meet my budget, condition, style or mileage requirements. I knew more about the cars on the lot and what vehicles they had available than clark did... which was a sign that i was dealing with a very inexperienced salesman who didn’t know what he was doing. overall if you’re a female done shop here they feel the need to belittle you and treat you like you’re ignorant. i went back the next day with my husband so he could also see the vehicle i was looking at and from that moment on i was completely ignored. like hello i’m the one buying a car not him, if it wasn’t for me he wouldn’t even be here. so basically the deal brought me in but had it not been for that i would never step foot back in that dealership. we decided to purchase the car and they left us sitting at a table for 2 hours nobody told us what was going on or why we were just left sitting there. finally we make it to finance and the gentleman who helped us was more interested in texting his wife and hanging out with his daughter than assisting us. he even let us walk out the door without making our down payment on the car. we were finally finished with him and at that point told us the lady would show us how to link our phones to bluetooth and that the issues we had with the vehicle would be taken care of. lies, the mud was not cleaned out of the carpets, the tire pressure was not fixed. i was told just take it home and put air in it myself and that i could clean it. This is a new car i shouldn’t be driving it off the lot having to make repairs to it myself.... just a bad experience all around. Decent deal on a car but terrible customer service and unprofessional employees. More

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Knowledgeable, Efficient, Friendly, Fair I value all of the above when car shopping. I really didn't want to waste time and James took care of me. I would definitely recommend him. I value all of the above when car shopping. I really didn't want to waste time and James took care of me. I would definitely recommend him. More

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Great experience I'd recommend working with James Perkins. He did a nice job. He was very helpful about the car and got me a really good deal to purchase it. The overa I'd recommend working with James Perkins. He did a nice job. He was very helpful about the car and got me a really good deal to purchase it. The overall experience I had was excellent. More

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