"First Time Buyer!"
First time buying a new car and the entire team did an excellent job! They answered all my questions and went beyond my expectations when it came to working with my needs. Will buy here again!
Other Employees Tagged:
Amber Schrepf, Mike S.
"Spend your money elsewhere "
Please get an educated sales rep.
Two bad experiences with Scott Clark. Made an appointment, James called the day of my appointment to ensure that I was coming. When I got there, he advised the vehicle was sold. Month later, on a car website found another car. Unfortunately, Scott Clark again. I decided to give it another shot. Needless to say, same story. No car. The best part, Sales Rep attempted to blame me. So the customer is the blame for Scott Clark having a posting of a vehicle thats not at the dealership? I will gladly pay Hendrick an extra 2k.
"Lies, deception and lack of care for customers "
So i got a new sales person whom i told my budget to. disputed my budget he kept putting me in cars 10k+ over budget stating he could negotiated them down to my price range. well long story short they couldn’t so i fell in love with a car over budget. when talking to salesmen i’m a female and they felt the need to talk to me like i had no knowledge of cars, when in fact i do.
My first experience i was speaking on the phone to clark when i arrived at the dealership clark passed me off to an salesman named james and told james i’d be a real easy sale he’d have no issues selling me a car because i would be easy. that was offensive to me and it almost made me walk out of the dealership on the spot. had it not been for a specific car i was after i would have.
Clark took me to a car similar to the one i was looking at and i had to tell him it wasn’t the right car, but he tired insisting i drive that car instead that it was better than what i was looking at. He took me to several other cars trying to talk me into buying a car that did not meet my budget, condition, style or mileage requirements. I knew more about the cars on the lot and what vehicles they had available than clark did... which was a sign that i was dealing with a very inexperienced salesman who didn’t know what he was doing.
overall if you’re a female done shop here they feel the need to belittle you and treat you like you’re ignorant. i went back the next day with my husband so he could also see the vehicle i was looking at and from that moment on i was completely ignored. like hello i’m the one buying a car not him, if it wasn’t for me he wouldn’t even be here. so basically the deal brought me in but had it not been for that i would never step foot back in that dealership.
we decided to purchase the car and they left us sitting at a table for 2 hours nobody told us what was going on or why we were just left sitting there. finally we make it to finance and the gentleman who helped us was more interested in texting his wife and hanging out with his daughter than assisting us. he even let us walk out the door without making our down payment on the car. we were finally finished with him and at that point told us the lady would show us how to link our phones to bluetooth and that the issues we had with the vehicle would be taken care of.
lies, the mud was not cleaned out of the carpets, the tire pressure was not fixed. i was told just take it home and put air in it myself and that i could clean it.
This is a new car i shouldn’t be driving it off the lot having to make repairs to it myself.... just a bad experience all around.
Decent deal on a car but terrible customer service and unprofessional employees.
Other Employees Tagged:
, i cannot remember the gentleman from finance’s name
"Knowledgeable, Efficient, Friendly, Fair"
I value all of the above when car shopping. I really didn't want to waste time and James took care of me. I would definitely recommend him.
- Grady W
I'd recommend working with James Perkins. He did a nice job. He was very helpful about the car and got me a really good deal to purchase it. The overall experience I had was excellent.