James Reeder
James Reeder at Claremont Toyota
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James Reeder

Service Client Care Manager

Claremont Toyota

601 Auto Center Dr
Claremont, CA 91711

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4.8
13 Reviews
4.8

13 Reviews

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13 Reviews of James Reeder

April 24, 2024

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Employee Rating

Great experience, fast and easy I don’t have any complaints… I will be returning soon for my next service on my truck More

by ESCOBALFABRIZIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Sanchez

Apr 25, 2024

Claremont Toyota responded

Hi ESCOBALFABRIZIO, thank you for sharing your positive experience with us! We are thrilled to hear that you found our service fast and easy. We look forward to welcoming you back for your next truck service. If you ever need anything, feel free to reach out. Thank you again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

April 24, 2024

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Employee Rating

**third time I took car for service** did no explanation work done on this service...So left the 2 of 3 issues i ask to be looked at in the unknow. day light running lights fix.. How I do not know. radi More

by JAMMS324
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Edwin Alvarado

Apr 25, 2024

Claremont Toyota responded

Both your business and feedback are greatly appreciated. It's very discouraging to see that we've fallen short at each of your service visits. We pride ourselves on providing 5-star service each time, which is why we'd like to address each issue outlined in this review. Please contact us at your convenience. We are looking forward to speaking with you further about this. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

April 24, 2024

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Great Service! !! It is my preferred service department. I have taken my Toyota to other local dealerships for service but Claremont Toyota is head and shoulders abo More

by JAPOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Sanchez

Apr 25, 2024

Claremont Toyota responded

Thank you for the glowing review, JAPOL! We're thrilled to hear that Claremont Toyota has become your preferred service department. Providing top-notch service is always our priority, and we're happy to know that our efforts are appreciated. We look forward to serving you again in the future! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

April 11, 2024

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I came for a basic service(oil Change). It went as expected and had no complaints More

by BRANDEN721SMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Sanchez

Apr 12, 2024

Claremont Toyota responded

Hi Branden, thank you for choosing our service for your oil change. We're glad to hear that everything went smoothly and that you had a positive experience with us. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

April 09, 2024

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Employee Rating

Car was serviced on time, Olivia kept me informed on the work being done and contacted me when work on the car was completed. More

by PTBUNCE49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gabriel Acevedo

Apr 10, 2024

Claremont Toyota responded

Hi PTBUNCE49, thank you for sharing your experience with us. We're thrilled to hear that Olivia provided you with excellent service and kept you informed throughout the process. We appreciate your feedback and look forward to serving you again in the future. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

April 08, 2024

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Employee Rating

Reliable, reasonable price, courtesy, easy to schedule appointments , great customer service, hospitality while waiting andclean. More

by MARIONBARNES46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Sanchez

Apr 09, 2024

Claremont Toyota responded

Hi Marion, thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. Providing reliable service and excellent customer care are our top priorities. We appreciate your feedback and look forward to serving you again in the future. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

March 28, 2024

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Employee Rating

The entire team was friendly, helpful and competent! Quote was accurate and estimated time of completion was spot on. Even helped with Uber! More

by RANDYMORALES32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stefany Garcia, Mo Alsalamony

Mar 28, 2024

Claremont Toyota responded

Hi Randy, thank you for the kind words! We're thrilled to hear about your positive experience with our team. Providing excellent service and assistance is always our top priority. We're glad we could help make your visit seamless and convenient. Looking forward to seeing you again soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

March 28, 2024

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Employee Rating

Very helpful and friendly. Ready before promised. I'm very glad I bought my car here. More

by JUDRESSER
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Sanchez

Mar 29, 2024

Claremont Toyota responded

Hi Judresser, thank you for taking the time to share your positive experience with us! We're thrilled to hear that our team was helpful and friendly, and that you were pleased with the service. We appreciate your business and hope to see you again in the future! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

March 26, 2024

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Employee Rating

Good customer service. Easy to communicate . I can trust. Clean facility and easy access from the freeway . More

by JESSICAVALEROS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Sanchez

Mar 27, 2024

Claremont Toyota responded

Hi Jessica, thank you for your kind words! We're thrilled to hear that you had a positive experience with our customer service and facility. We strive to make communication easy and convenient for our customers. We look forward to serving you again in the future! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

March 15, 2024

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Employee Rating

Thus far great service communication for from advisor was great. Highly recommend this dealership to my friends More

by FAVELAROSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Sanchez

Mar 19, 2024

Claremont Toyota responded

Thank you so much, Favelarose! We're thrilled to hear that you had a positive experience with our advisor and that you would recommend our dealership to your friends. We appreciate your feedback and look forward to serving you again in the future. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

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