Marisela Guzman
Marisela Guzman at Claremont Toyota
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Marisela Guzman

Customer Relations Manager

Claremont Toyota

601 Auto Center Dr
Claremont, CA 91711

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4.6
437 Reviews

Dealership Experience

14 yrs, 4 mos

Industry Experience

18 yrs, 4 mos

Languages Spoken

English English

Spanish Spanish

4.6

437 Reviews

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437 Reviews of Marisela Guzman

April 27, 2024

Dealership Rating
Employee Rating

Olive and Chantell were awesome Great service from both of them. I’ll be back soon More

by ESANS04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 29, 2024

Claremont Toyota responded

Hi ESANS04, thank you for the positive feedback! We're thrilled to hear that Olive and Chantell were able to provide you with great service. We can't wait to welcome you back soon for another fantastic experience. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

April 16, 2024

Dealership Rating
Employee Rating

Olive Vedoy Pratt is an AWESOME Service Advisor! Very friendly and helpful!! She has helped my wife with servicing our vehicles for years. I got her for the first time on this last service appointme More

by DAMON.NANCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Marquez, Tony Sanchez

Apr 17, 2024

Claremont Toyota responded

Hi Damon! Thank you for sharing your positive experience with Olive! We are thrilled to hear that she provided you with exceptional service. We appreciate your loyalty and look forward to continuing to provide top-notch service for you and your wife in the future. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 13, 2023

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Employee Rating

quick and straight to the point, good experience, little slow submitting paperwork to the bank More

by GEOFFZUNIGA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: people I worked with weren't listed

Sep 14, 2023

Claremont Toyota responded

We're happy that overall you had a quality car-buying experience. Thank you for the opportunity to earn your business and we look forward to providing you with the 5-star service you deserve at your next visit. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

August 05, 2023

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Employee Rating

A very friendly, personable and professional dealership. The waiting room is very clean, it offers water and/or sodas as you wait for your car and the personnel are extremely friendly. More

by SARGENT25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 09, 2023

Claremont Toyota responded

It's wonderful to know that everyone at the dealership was kind, helpful, and attentive to your needs. Thank you for choosing us! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

June 19, 2023

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Employee Rating

Great service team. Fast response when we arrived, made sure all our concerns were addressed, service area was clean, walked us to the customer waiting area, service mem More

by GARY.BOULTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2023

Claremont Toyota responded

Thanks, Gary! Glad you enjoyed your experience here and looking forward to working with you again soon. Hope all is well. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

June 17, 2023

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Employee Rating

Honest plus Great Custmer Service, thanks to Steven, Zupe n the rest of the team. Great Dealership!!!😎 I definitely will recommend More

by COOLCROW1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Vera

Jun 19, 2023

Claremont Toyota responded

We can't thank you enough for sharing your awesome rating! We look forward to continuing to keep your Toyota running like new. Until next time! Regards, Customer Relations Team guestrelations@claremonttoyota.com - 909-625-1500

May 27, 2023

Dealership Rating
Employee Rating

Excellent service at this place . Employees are very kind and care about customers . Very prompt on services and schedules. More

by FELIPE_MARQUEZ123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2023

Claremont Toyota responded

Felipe, We're glad you receive quality service and we appreciate you choosing us here at Claremont Toyota. We hope your vehicle's treating you well and we can't wait to see you at your next visit. Thanks for this great review. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

April 15, 2023

Dealership Rating
Employee Rating

Guest Satisfaction really is important here. I purchased my GR Supra, manual transmission in December 2022. I received an allocation and VIN but needed to wait for the car to be built and delive More

by gtnilc
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pablo Herrera , Adrian Romero

Apr 17, 2023

Claremont Toyota responded

Thank you for allowing us a chance to earn your business, gtnilc! Our team works hard to ensure our customers are satisfied and we're proud to hear we've delivered! Welcome to the family! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 10, 2023

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Employee Rating

Very friendly staff. The work was done at a timely matter. The wait time to get my car back was very fast . More

by RAMSFOREVER12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 11, 2023

Claremont Toyota responded

It pleases us to hear that you had a seamless visit here with us! We hope to see you back here again soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 10, 2023

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Employee Rating

porters are rude and it is dificult for a first timer to find service pick up area. More

by REYDERZ12000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 11, 2023

Claremont Toyota responded

We always want to be as accommodating as possible and we're discouraged this was not the case. Your feedback is very important to us, which is why we'd like to discuss your service visit with you in greater detail. Please contact us when you have an opportunity to speak. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

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