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James Richards
James Richards at Fitzgerald Subaru Rockville

James Richards

Assistant Service Manager

Fitzgerald Subaru Rockville

11407 Rockville Pike
Rockville, MD 20852

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4.8
258 Reviews
4.8

258 Reviews

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258 Reviews of James Richards

October 21, 2026

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Employee Rating

Very expensive, it was not clear what was necessary vs nice to have I felt pressured More

by MENDOZA99
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Recommend Dealer
Yes
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October 17, 2026

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We have always been extremely satisfied with with the personnel and the service provided. This last time was no exception. Our thank you to Mr Posada More

by WAHUTCH35
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Recommend Dealer
Yes

Other Employees Tagged: Ismael Posada

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Oct 17, 2026

Fitzgerald Subaru Rockville responded

Your note about consistently being pleased with our staff highlights the level of care we aim to offer for your Subaru XV Crosstrek. Hearing your thanks means a lot to our service department.

October 16, 2026

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Thank you very much, it was good seeing you, and servicing my car. The next step is to ORDER PARTS to fix the "Check Engine Light" that is on.. More

by mmovah
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Yes
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Oct 16, 2026

Fitzgerald Subaru Rockville responded

We’re glad we had the chance to see you again and service your Suzuki Reno. James is coordinating the parts order to address your check engine light promptly. Your kind words and five-star rating mean a great deal to our service department.

October 16, 2026

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they advised that they would check on the passenger side review mirror, and inform me if they could replace it. More

by STELLASNYDER
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Recommend Dealer
Yes

Other Employees Tagged: Don't remember the service department individual who helped me out.

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Oct 19, 2026

Fitzgerald Subaru Rockville responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Fitzgerald Subaru Rockville are glad to have you as a customer.

October 14, 2026

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Very happy with all the work done. Didn't realize that Mondays were SO busy so I'll avoid them in future. More

by dneiman236
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Recommend Dealer
Yes
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Oct 14, 2026

Fitzgerald Subaru Rockville responded

Knowing you’re very happy with the work on your Subaru Crosstrek is truly rewarding for our service team. We’re sorry that Mondays tend to be so busy and appreciate your understanding. We look forward to serving you at a more convenient time.

October 13, 2026

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great services; reliable staff; strong use of technology. front desk team very capable and make me want to return. videos are a strong play, as are services like lyft rides More

by nick@oliveto.org
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Recommend Dealer
Yes
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Oct 14, 2026

Fitzgerald Subaru Rockville responded

Knowing that videos and Lyft rides made your service experience more convenient means a lot to our service department. We’re glad the front desk team helped you feel well cared for during your Subaru Forester service. We hope to welcome you back soon.

October 12, 2026

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I have been a longtime customer of Fitzgerald Subaru and trust them completely to take care of my car. They also make the buying process easy when I have been in the market for a new vehicle. More

by NCOMEARA
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Kevin Mendoza

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Oct 12, 2026

Fitzgerald Subaru Rockville responded

Trust and reliability guide everything our service department does. Knowing you trust us completely to care for your Subaru Crosstrek over so many years is truly rewarding. Your continued confidence and five-star rating mean a great deal to our team.

October 12, 2026

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Employee Rating

I have been a longtime customer of Fitzgerald Subaru and trust them completely to take care of my car. They also make the buying process easy when I have been in the market for a new vehicle. More

by NCOMEARA
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Kevin Mendoza

Print
Oct 12, 2026

Fitzgerald Subaru Rockville responded

Knowing you trust our service department to care for your Crosstrek and that our buying process feels effortless is truly rewarding. Your loyalty and kind words mean a great deal to our entire team.

October 09, 2026

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Employee Rating

Ismael Posada did a great job of explaining what service had been done, and what I need to do in the future. Friendly and professional. More

by dswansondc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ismael Posada

Print
Oct 09, 2026

Fitzgerald Subaru Rockville responded

We’re glad our service team could clearly explain the work performed on your Impreza and outline what comes next. Your kind words about our explanation and professionalism mean a lot to us.

October 09, 2026

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Employee Rating

I really like Fitzgerald especially for the quality service. We've purchased six cars there so far and if we need another that's where I'll go. Ishmael in the service department has always been excelle More

by JOELR.WARREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ishmael

Print
Oct 09, 2026

Fitzgerald Subaru Rockville responded

We’re glad you’ve chosen us for six vehicles and continue relying on our service department. Hearing your praise of our Crosstrek care and ongoing trust is truly rewarding. We’re here for whatever you need in the future.

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