James Richards

Mathew and Nate are two great human beings who know how to connect, how to serve and how to get things done for their clients. They are amazing and I feel so well taken care of always, Very grateful …. as to connect, how to serve and how to get things done for their clients. They are amazing and I feel so well taken care of always, Very grateful …. as car issues and repairs can be so stressful. More

by ELORAC22 Verified Customer Verified Customer

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Ridiculous nickel-and-diming, poor communication, and lazy service: 1. Failed to inform me beforehand that they didn't provide loaners even though it was clearly requested in my online appointment a w lazy service: 1. Failed to inform me beforehand that they didn't provide loaners even though it was clearly requested in my online appointment a week prior - apparently they only provide loaners if you sign up for their Loaner Program. Otherwise it's a $50/day rental. When I complained about not being told until I showed up in person without any travel options, they comped me a Lyft. 2. Wanted $110 diagnostic fee to just check a noise. Note that this is the same dealership that have been unable to diagnose or fix a HVAC issue for over a year now (over 3 separate service visits) - their excuse is "issue cannot be replicated" by their technician. 3. Service was adequate - why does an oil change take most of a day? This dealership is adjacent to a Hyundai dealership. They seem to emulate the worst part of that brand's sales and service philosophy. While the staff are polite and efficient, the general attitude seems geared more towards squeezing every extra penny out of a customer rather than providing genuinely good service and uplifting the brand. Sadly, this seems to be the norm for many dealerships - service is their moneymaker, and they're trying to squeeze every last penny out of their customers as new car sales stagnate. More

by SaigonDesign Verified Customer Verified Customer

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Friendly responsible and respectful personnel. The service was excellent, representative was very attentive to all my concerns The service was excellent, representative was very attentive to all my concerns More

by DELICADA62 Verified Customer Verified Customer

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Very friendly, customer focused from beginning to end. Efficiently handled the appointment set up, service desk intake process and fast garage service. Very patient while answering my questions. Efficiently handled the appointment set up, service desk intake process and fast garage service. Very patient while answering my questions. More

by JEANIETHOMAS03 Verified Customer Verified Customer

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A thorough inspection revealed addition work that was really need and important to safe driving. really need and important to safe driving. More

by TED.BUIS Verified Customer Verified Customer

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Prompt attention by the front team who take the car and professional service by the service representative. Very clean premises. professional service by the service representative. Very clean premises. More

by jjarobles Verified Customer Verified Customer

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Great experience at Fitzgerald Subaru. Thank you to Nathaniel and the team for quick service and timely communication. Thank you to Nathaniel and the team for quick service and timely communication. More

by chuck.prahl Verified Customer Verified Customer

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My experience couldn’t have been better. My representative was thorough and helpful explaining everything that was necessary and what options I had. And excellent experience. My representative was thorough and helpful explaining everything that was necessary and what options I had. And excellent experience. More

by MARYMAdAY Verified Customer Verified Customer

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The people worked on my car did a great job. We are very happy for their service. Excellent dealer! We are very happy for their service. Excellent dealer! More

by JILIANGGAO Verified Customer Verified Customer

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Everything was performed perfectly as usual. That’s why I recommend Subaru Fitzgerald Rockville to everybody. That’s why I recommend Subaru Fitzgerald Rockville to everybody. More

by shahroo2002 Verified Customer Verified Customer

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