Dealer Reviews
Cars for Sale
Dealer Log In
James Richards
James Richards
Assistant Service Manager
Fitzgerald Subaru Rockville
11407 Rockville Pike
Rockville, MD 20852
280 Reviews
280 Reviews
Write a Review
280 Reviews of James Richards
Verified Customer
November 10, 2026
Fitzgerald auto mall in rockville md is a good company. My family have been using Subarus for,the past many years and Will continue to,do,so. Lester is the head of the Subaru service dept. and is very go My family have been using Subarus for,the past many years and Will continue to,do,so. Lester is the head of the Subaru service dept. and is very good. Ishmael is my service advisor and is very good. always willing to help,me with my Subarus. I wouldn’t go any where else to buy or get car service. Mimi Meltzer More
by MIMI20852
Other Employees Tagged: Tom Redlack , Ishmael is excellent
November 09, 2026
The ease of getting service appointment. and the time it all took to fix the car were good.. I was surpised by the 3% charge for using a credit card, which was not in effect when I last use and the time it all took to fix the car were good.. I was surpised by the 3% charge for using a credit card, which was not in effect when I last used Fitzgerald. Most retail businesses absorb that cost. Customers should be told when making the appointment that they will be charged that fee. More
by NB7106
November 05, 2026
I purchased a new Buick Enclave from Fitzgerald in 12/2017 and was always pleased with my purchase and the service I received until this visit. I found out that Fitzgerald was no longer selling Buicks 12/2017 and was always pleased with my purchase and the service I received until this visit. I found out that Fitzgerald was no longer selling Buicks which led to the worse service I have ever received from any mechanical service. It took almost 3 weeks to have a Thermostat replaced in my vehicle. It took 2 weeks to get the part, and I wasn't notified the part had arrived until I placed a call. I dropped my vehicle off on Wednesday 9/30/2026 evening with Jacob's knowledge and My vehicle was not done until Friday with much prodding from me that I needed to have my vehicle back by Friday. When I checked in on Thursday around 3pm - 4pm or so, Jacob told me the vehicle was being retrieved from down the hill to get started on the repair and it would not be completed until Friday. My vehicle sat for almost 24 hours at this point. On Friday I called multiple times stating I needed to pick my vehicle up sooner than later. Again, I was not called to say when the vehicle would be ready until I called then told it 'Should be ready' by 2pm or so. When I arrived, I was told it had just gotten finished and they still needed to wash it. All of this made me feel less appreciated as a customer because I owned a Buick and not the Hyundai's or Subaru's now being sold by Fitzgerald. I will never purchase another vehicle from Fitzgerald, nor will I rely on Fitzgerald to service my Buick. More
by OVERCOMERFORSURE
Other Employees Tagged: My Representative was Jason Brubahur?? who was professional 7 Courteous
November 05, 2026
coordinated communications needs improvement between customer and agents. Tell me an estimate of the wait time. When you see a line at the men's room, tell me there is another one across the way. My car customer and agents. Tell me an estimate of the wait time. When you see a line at the men's room, tell me there is another one across the way. My car was ready, but I waited 20 minutes for it to show up? Came for the service and I was not disappointed. More
by SSTAINED.GLASS
Dealership Inventory (140 Vehicles)
