James Richards
James Richards at Fitzgerald Subaru Rockville

James Richards

Assistant Service Manager

Fitzgerald Subaru Rockville

11407 Rockville Pike
Rockville, MD 20852

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4.7
185 Reviews
4.7

185 Reviews

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185 Reviews of James Richards

July 28, 2026

Dealership Rating
Employee Rating

Prices are not transparent, within 6 months I got 3 different prices for same exact service, compare to Herb Gordon Fitzgerald consistently charge 20 % more e. g $186 for oil change tire rotation, comp More

by Leo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ishmael

July 27, 2026

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Efficient, friendly service department. I highly recommend them to anyone. I have purchased 6 vehicles from Fitzgerald, and their service has always been excellent. More

by gquill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 27, 2026

Fitzgerald Subaru Rockville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 26, 2026

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Employee Rating

Told our car needed a replacement sensor for the window washer solution - Sensor working at pick-up; jarring car must have opened up the flow Told we need a new battery - Battery tested 100% at Autozone - More

by IKREFTING
Recommend Dealer
No

July 26, 2026

Dealership Rating
Employee Rating

My most recent experience with Subaru which involved the total replacement of my Subaru Forester 2015 clutch on Friday, July 24, 2026 was absolutely over the top AMAZING!! I can't say enough about the spect More

by JLSLINCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Clark(Advisor),all the mechanics involved: Oscar, Pete, Terry Parker(Parts)(Parts)

Jul 26, 2026

Fitzgerald Subaru Rockville responded

We’re delighted the semi-emergency replacement of your 2015 Subaru Forester clutch went so smoothly, and that you’re enjoying the confident ride. James and our team appreciated being able to address the issue quickly and have your part ready without delay. Thank you for sharing your experience, and we look forward to supporting your Subaru in the future.

July 25, 2026

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yes i will recommand this service center because they are very professional ,nice,kind,with good service More

by hassanmeite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 25, 2026

Fitzgerald Subaru Rockville responded

We’re grateful you found our team professional, kind, and attentive to your Subaru Forester. Thank you for recommending our service center. We’ll share your feedback with James and the rest of the crew.

July 25, 2026

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Employee Rating

Everything done professionally, but the service work took a bit longer than expected.That’s it. More

by GKILDUFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 27, 2026

Fitzgerald Subaru Rockville responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

July 25, 2026

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Employee Rating

Outstanding. From the moment I dropped off the car. Highly professional. Kevin was great. Service was excellent. More

by SANDYSHAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 25, 2026

Fitzgerald Subaru Rockville responded

Thank you for sharing your feedback about our Subaru service. James and the rest of our team are glad to hear everything went smoothly from drop-off to completion. We look forward to caring for your Subaru on your next visit.

July 10, 2026

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Employee Rating

The staff is always friendly, professional, and keep me updated during every service. I wouldn't take my car anywhere else! More

by mojesse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 10, 2026

Fitzgerald Subaru Rockville responded

Thank you for sharing your experience. We’re pleased our friendly, professional team keeps you informed during every service. We appreciate your loyalty and look forward to caring for your Subaru again soon.

July 09, 2026

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Employee Rating

Professional, friendly, helpful and solved my problem that I had on my new Subaru Outback More

by lisameisantsai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 10, 2026

Fitzgerald Subaru Rockville responded

It’s great to hear James and our staff provided the friendly, professional assistance you needed for your Subaru Outback. We’re glad we could resolve the issue and have you back on the road promptly. Thank you for choosing us for your vehicle care.

July 09, 2026

Dealership Rating
Employee Rating

I appreciate that there is not a hard sell Here - options are explained with prices and we can choose and prioritize service. I also love the waiting area with drinks and snacks including fresh fruit More

by sturmanshell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 09, 2026

Fitzgerald Subaru Rockville responded

We’re glad our transparent approach to your Subaru Outback service and the beverage and fresh fruit options made your visit comfortable. James is pleased you valued the opportunity to choose and prioritize the work. Thank you for your five-star review.

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