James Richards
James Richards at Fitzgerald Subaru Rockville

James Richards

Assistant Service Manager

Fitzgerald Subaru Rockville

11407 Rockville Pike
Rockville, MD 20852

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4.8
222 Reviews
4.8

222 Reviews

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222 Reviews of James Richards

September 08, 2026

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Employee Rating

Very professional folks at your service department. Truly felt as someone treated with kindness animist welcoming jesters, Your staff was very knowledgeable and provided me with excellent service the ho More

by DZBULLELK
Service Price Transparency
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Recommend Dealer
Yes
Sep 08, 2026

Fitzgerald Subaru Rockville responded

We’re glad our service team treated you with the warm, expert care you described. Your remarks about our swift diagnosis and repair of your Subaru Outback underscore our focus on efficiency. Knowing that this helped you continue your Washington DC vacation is truly rewarding.

September 06, 2026

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They are generally competent and helpful. Particularly the service staff, spare parts folks and on the floor mechanics. Good lot. More

by idcharris
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Recommend Dealer
Yes
Sep 06, 2026

Fitzgerald Subaru Rockville responded

We’re glad our service staff, parts department and mechanics were competent and helpful during your visit. Thank you for the five-star rating.

September 04, 2026

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I was very pleased with the service I received on my Subaru Crosstrek.Very efficient... More

by elianaanton14
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Recommend Dealer
Yes

Other Employees Tagged: Ismael

Sep 04, 2026

Fitzgerald Subaru Rockville responded

Your note about our efficient service on your Subaru Crosstrek is appreciated. Hearing that you were pleased with how efficiently we completed your service means a lot to our service department.

September 04, 2026

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Jacob did a great job of taking care of me. Fast service and kept me up to date! More

by mfang111
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Recommend Dealer
Yes

Other Employees Tagged: Jacob Brubacher

Sep 04, 2026

Fitzgerald Subaru Rockville responded

Thank you for the five-star rating and for recognizing our fast service and updates. Hearing that you felt well taken care of during service on your Subaru Outback means a lot to our service team.

September 03, 2026

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10:30 appointment for oil/lube — car back at 3 — cars ahead of me had problems — I should have been called to come in at another time mathematical error in bill. Bill should be more detailed. when a More

by JLHANNA
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Recommend Dealer
No

Other Employees Tagged: Ismail Posada

September 03, 2026

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I really appreciate that they can get service done as walk-ins, I also really appreciate the video summaries done by the mechanics. More

by sarahjeanneadkins
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Recommend Dealer
Yes
Sep 03, 2026

Fitzgerald Subaru Rockville responded

Knowing you appreciate our walk-in service and video summaries from our mechanics means a lot to our service team. We’re glad we could make maintaining your Subaru Impreza easy.

August 31, 2026

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Everything was good. I'll take in consideration your mechanic notes about potential work to be done to maintain AC system, will possibly schedule another visit for that. More

by YZADOR
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Recommend Dealer
Yes
Aug 31, 2026

Fitzgerald Subaru Rockville responded

Knowing everything went smoothly for your Subaru Legacy and that our mechanic’s recommendations for AC maintenance were helpful is rewarding. James is ready to assist with scheduling your follow-up visit whenever it’s convenient for you.

August 30, 2026

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My service advisor Nathaniel did great job. He gave updates and always accommodating. Thank you i appreciate it . More

by wilmadaquer
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Recommend Dealer
Yes
Aug 30, 2026

Fitzgerald Subaru Rockville responded

Knowing that you received timely updates and accommodating service on your Subaru Forester means a lot to our service team. Thank you for your kind words.

August 30, 2026

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The folks there are very responsive and customer friendly, especially Mathew! The only thing that was an issue was that it took too long to wait for our car to be brought around after it was ready. More

by seth.lucash
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Recommend Dealer
Yes
Aug 30, 2026

Fitzgerald Subaru Rockville responded

Hearing that our service team was responsive and customer friendly means a lot to us. We apologize for the longer wait to have your Subaru Crosstrek brought around and appreciate your patience. Thank you for recommending our dealership so highly.

August 30, 2026

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Employee Rating

Great service. James fully explained everything. And was very responsive.. he answered all my questions and proactively kept us informed of the status of the rep More

by LOULEVY
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Recommend Dealer
Yes
Aug 30, 2026

Fitzgerald Subaru Rockville responded

Your praise of James’s clear explanations and proactive updates is very rewarding. Knowing you felt informed throughout the service on your Forester means a lot to our service team.

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