James Richards

Reliable and effective service. Good space to wait. Scheduled oil change and "free" car wash took about 1hr 45 min, which seems slow as I arrived for appointment (8 am) 10 min Good space to wait. Scheduled oil change and "free" car wash took about 1hr 45 min, which seems slow as I arrived for appointment (8 am) 10 min early and was told there wasn't much ahead of me. Dealership pricing is higher than competitors, as expected. Negatives: Over the past 7 mo (since my last service), started to tack on 3% for using credit card. However, email reminders about time for service and more importantly email and txt confirmation of appointment DID NOT MENTION new extra charge. Mailed and emailed "Discount" coupons were NOT accepted because "oil change was already discounted"? Didn't seem to make sense and not clear on mailed and emailed discount coupons. More

by baumgart Verified Customer Verified Customer

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Service, just replacing a battery, was fine. Communication (prior to the service date) was poor and aggravated by the fact that I did not know whether I was talking with a robot or human being. Communication (prior to the service date) was poor and aggravated by the fact that I did not know whether I was talking with a robot or human being. Also, I was told that a loaner car "was not an option offered to me" even though I have a Lifetime Buyer Protection Plan". More

by vmarie1066 Verified Customer Verified Customer

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someone stole my sunglasses, after my service was done, left tools on floor of the car. left tools on floor of the car. More

by mg Verified Customer Verified Customer

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Reliable service. Good space for waiting. Love the video of my car evaluation. Done quickly! Good space for waiting. Love the video of my car evaluation. Done quickly! More

by PB Verified Customer Verified Customer

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Problem is don't know if can trust them not to upsell a service. Should not be charging to use credit cards! When Jack was alive this didn't happen. service. Should not be charging to use credit cards! When Jack was alive this didn't happen. More

by E3XKOO1 Verified Customer Verified Customer

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I went in to get corrections for an issue that had prompted a recall on my 2025 Forester. The staff was quick to direct me to the proper customer service rep and everyone was friendly & professional. prompted a recall on my 2025 Forester. The staff was quick to direct me to the proper customer service rep and everyone was friendly & professional. Despite the fact that it was a very busy day, the car was serviced *very* quickly and i was on my way home much faster than anticipated. It was a very smooth & painless exper. More

by Sara52 Verified Customer Verified Customer

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The dealership offers courteous and efficient service. Everyone acts in a very professional manner. It’s a good experience to deal with them. Everyone acts in a very professional manner. It’s a good experience to deal with them. More

by susankhattan Verified Customer Verified Customer

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Excellent service: careful attention to details, good clear explanations, I appreciated the photos of various systems. clear explanations, I appreciated the photos of various systems. More

by MISCHNEID37 Verified Customer Verified Customer

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Courteous and professional. I appreciate the captioned video that was shared with me. It was a pleasant experience. Even the coffee choices were good. Just wish they were health I appreciate the captioned video that was shared with me. It was a pleasant experience. Even the coffee choices were good. Just wish they were healthier snacks. More

by sandyb1 Verified Customer Verified Customer

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Fitzgerald personnel are always professional and courteous. My experience from purchase of my Subaru Outback at this Fitzgerald and all the services since have been outstanding. courteous. My experience from purchase of my Subaru Outback at this Fitzgerald and all the services since have been outstanding. More

by arlyn0 Verified Customer Verified Customer

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