James Richards
Assistant Service Manager
Fitzgerald Subaru Rockville
11407 Rockville Pike
Rockville, MD 20852
185 Reviews
Write a Review185 Reviews of James Richards
July 28, 2026
Prices are not transparent, within 6 months I got 3 different prices for same exact service, compare to Herb Gordon Fitzgerald consistently charge 20 % more e. g $186 for oil change tire rotation, comp different prices for same exact service, compare to Herb Gordon Fitzgerald consistently charge 20 % more e. g $186 for oil change tire rotation, compare to 120 for herb gordon for exact same service More
Other Employees Tagged: Ishmael
July 27, 2026
Efficient, friendly service department. I highly recommend them to anyone. I have purchased 6 vehicles from Fitzgerald, and their service has always been excellent. I highly recommend them to anyone. I have purchased 6 vehicles from Fitzgerald, and their service has always been excellent. More
July 26, 2026
Told our car needed a replacement sensor for the window washer solution - Sensor working at pick-up; jarring car must have opened up the flow Told we need a new battery - Battery tested 100% at Autozone - washer solution - Sensor working at pick-up; jarring car must have opened up the flow Told we need a new battery - Battery tested 100% at Autozone - we went there after Fitzgeralds. More
July 26, 2026
My most recent experience with Subaru which involved the total replacement of my Subaru Forester 2015 clutch on Friday, July 24, 2026 was absolutely over the top AMAZING!! I can't say enough about the spect total replacement of my Subaru Forester 2015 clutch on Friday, July 24, 2026 was absolutely over the top AMAZING!! I can't say enough about the spectacular service that my car and I received!! Although, it was considered a semi-emergency: there was a burning/melting odor coming from my engine and a squeaking sound as I drove the car, I had been told that Subaru was completely packed and filled up with work!! My Advisor, Matthew Clark, was just fantastic in taking care that my problem got addressed immediately!! The 2 auto mechanics - and I believe they were Oscar & Pete - but please do check this out - did a fantastic job!! - my car drives incredibly smoothly as if I had just bought it! The man in the Parts Dept. - I believe his name is Terry - immediately had my part ready to replace my rapidly disintegrating old clutch - and all of this done IMMEDIATELY!! - unbelievable!! Not to mention, I was gifted with a generous discount from ALL of YOU!! I can just not say enough!! So many thanks is just not enough to say to ALL of you!! The care and Service I received was just awesome!! I am beyond grateful and appreciative!! So very sincerely, Mrs. Jennifer L. Linck (very proud and very grateful Subaru owner!!) Everyone who was involved or worked on my car is to be commended!! Just incredible!! More
Other Employees Tagged: Matthew Clark(Advisor),all the mechanics involved: Oscar, Pete, Terry Parker(Parts)(Parts)
July 09, 2026
I appreciate that there is not a hard sell Here - options are explained with prices and we can choose and prioritize service. I also love the waiting area with drinks and snacks including fresh fruit options are explained with prices and we can choose and prioritize service. I also love the waiting area with drinks and snacks including fresh fruit. Amadeo is the best ! More
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