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James Richards
James Richards at Fitzgerald Subaru Rockville

James Richards | Page 2

Assistant Service Manager

Fitzgerald Subaru Rockville

11407 Rockville Pike
Rockville, MD 20852

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4.8
179 Reviews
4.8

179 Reviews

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179 Reviews of James Richards

June 29, 2026

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Employee Rating

was unhappy with estimate of time it would take to do the work on the car More

by edwinstromberg
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Recommend Dealer
Yes
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Jun 30, 2026

Fitzgerald Subaru Rockville responded

Thank you so much for your kind words, Edwin, and for taking the time to leave us this wonderful feedback!

June 29, 2026

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Good advice from a knowledgeable person; quick service; good waiting room with good seating and beverage dispensers.. More

by FRANKGOLDNER
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Yes
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Jun 29, 2026

Fitzgerald Subaru Rockville responded

Thank you for highlighting the helpful advice, fast turnaround, and comfortable waiting area with ample seating and beverage options. We appreciate you trusting us with your Subaru Forester.

June 29, 2026

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These people are honest, courteous, cost effective, and helpful. We have to purchase all our future cars here due to their high quality services. More

by Tavakoli.majid
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Recommend Dealer
Yes
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Jun 29, 2026

Fitzgerald Subaru Rockville responded

Thank you for highlighting our team’s honesty, courtesy and value. We’re pleased the service on your Subaru Outback left a positive impression. James and our entire crew look forward to assisting you with future vehicles.

June 28, 2026

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The Service dept. did a 6-mo. oil change 23 point Vehicle Maintenance Inspection and topped off all fluids. The Advisor was friendly, answered my questions and got m More

by cg118
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Flor Morales , Nathan Kamara

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Jun 28, 2026

Fitzgerald Subaru Rockville responded

It’s great to hear our service team handled your six-month oil change, 23-point inspection, and fluid top-off on your Subaru Forester so efficiently. Thank you for noting how our advisor answered your questions and kept you on the road without recommending any unnecessary repairs.

June 27, 2026

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Everyone was kind, professional, and the work was done on time without surprises, which was very much appreciated. More

by crvickery
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Yes
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Jun 27, 2026

Fitzgerald Subaru Rockville responded

Reading that our team treated you kindly and professionally and finished your Subaru Crosstrek service on time without any surprises truly brightens our day. Thank you for trusting us and sharing how much you appreciate that peace of mind.

June 27, 2026

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The service for my leased Crosstrek was most satisfaction. The car drives better and is more comfortable. More

by jpowers01
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Recommend Dealer
Yes
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Jun 27, 2026

Fitzgerald Subaru Rockville responded

It’s wonderful to know the service on your Subaru Crosstrek enhanced its drivability and comfort. Please let us know if we can assist again to keep you enjoying every journey.

June 27, 2026

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Quick service and helpful advisor, Matthew Clark, answered all of my questions and delivered quality service More

by NLEVY92
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Clark

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Jun 27, 2026

Fitzgerald Subaru Rockville responded

Thank you for noting our quick turnaround and thorough answers during your Subaru Outback service. We’re glad the work met your expectations for quality. We look forward to keeping your Outback running smoothly.

June 26, 2026

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Tye service is excellent a thorough check of the car and I am kept well informed throughout. More

by njmarks1
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Recommend Dealer
Yes
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Jun 26, 2026

Fitzgerald Subaru Rockville responded

Thank you for sharing that our service team performed a thorough inspection and kept you informed during your Subaru maintenance. We look forward to assisting you again with any future needs.

June 26, 2026

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Service was very prompt, my questions were answered, and the car was ready in less time than expected! More

by msamackay
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Service Time
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Recommend Dealer
Yes
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Jun 26, 2026

Fitzgerald Subaru Rockville responded

Thank you for sharing your experience. We’re glad our team answered your questions and returned your Subaru ahead of schedule. We look forward to serving you again.

June 23, 2026

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They were very kind. They asked before making any decisions and I truly appreciated that! More

by emma.washo
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Recommend Dealer
Yes
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Jun 23, 2026

Fitzgerald Subaru Rockville responded

James and the team appreciate you noticing the caring way they confirmed each step before proceeding. Thank you for trusting us with your Subaru Crosstrek service.

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