James Richards
James Richards at Fitzgerald Subaru Rockville

James Richards | Page 2

Assistant Service Manager

Fitzgerald Subaru Rockville

11407 Rockville Pike
Rockville, MD 20852

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4.8
258 Reviews
4.8

258 Reviews

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258 Reviews of James Richards

October 09, 2026

Dealership Rating
Employee Rating

As always, they accosted my needs in a friendly professional and efficient manner. I have been a customer at Fitzgerald for years and have always been treated extremely well. More

by bccorning
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jacob

Oct 09, 2026

Fitzgerald Subaru Rockville responded

Knowing that each visit to our service department has met your needs with friendly, professional, and efficient care means a great deal to our team. We’re glad we’ve been able to care for your Subaru Forester for so many years.

October 08, 2026

Dealership Rating
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Clearly communicated everything. Friendly and competent. Always sending reminders and scheduling is effortless. I highly recommend! More

by rcb321
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 08, 2026

Fitzgerald Subaru Rockville responded

Your note about clear communication and seamless scheduling reflects our service department’s dedication to effortless experiences. Hearing you found our team friendly and competent means a lot to us. We appreciate your recommendation and look forward to serving your Subaru Outback again.

October 08, 2026

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Employee Rating

Ismael Posada did a great job explaining the services that needed to be done and was very respectful when he let us know that the car would not be ready the same day. He contacted us promptly the next mo More

by JOANNEKOVENER
Service Price Transparency
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Recommend Dealer
Yes
Oct 08, 2026

Fitzgerald Subaru Rockville responded

Your note about clear explanations and respectful timing reflects how our service department prioritizes keeping you informed. Knowing that our prompt updates and courteous communication met your expectations means a lot to us. Thank you for the five-star rating and for trusting us with service on your Subaru Outback.

October 08, 2026

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Great experience. Needed to revise appointment details (services needed). Everything was updated. On arrival, check-in was quick. Loaner was waiting and I was on my More

by SOKANLB
Service Price Transparency
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Recommend Dealer
Yes
Oct 08, 2026

Fitzgerald Subaru Rockville responded

Your mention of how smoothly we revised your appointment and handled check-in underscores our team’s focus on clear communication and efficiency. Knowing you found a loaner ready and the service on your Subaru Outback wrapped up sooner than expected means a lot to us.

October 07, 2026

Dealership Rating
Employee Rating

Did a great job: long wait but pleased : don’t like they don’t take regular c xard More

by CBLUMB3332
Service Price Transparency
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Recommend Dealer
Yes
Oct 08, 2026

Fitzgerald Subaru Rockville responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

October 07, 2026

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The service department knows what has to be done and will work with customers to prioritize repairs. I trust their judgment implicitly. More

by SHIRLEY.FRIED
Service Price Transparency
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Recommend Dealer
Yes
Oct 07, 2026

Fitzgerald Subaru Rockville responded

Knowing that our clear guidance and prioritized repairs earned your trust means a lot to our service team. We’re glad we could work alongside you to focus the service on your Subaru Forester.

October 07, 2026

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Best service and sales departments I have ever been too! Always loyal to the best More

by MULDOONE
Service Price Transparency
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Recommend Dealer
Yes
Oct 07, 2026

Fitzgerald Subaru Rockville responded

Knowing you consider both our service and sales departments the best you’ve experienced means a lot to our team. We appreciate your loyalty and value every opportunity to care for your Subaru BRZ.

October 07, 2026

Dealership Rating
Employee Rating

Awesome and very clean. Customer service is great. Very professional every time I visit for service. More

by sg1jag28
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Recommend Dealer
Yes

Other Employees Tagged: Jacob

Oct 07, 2026

Fitzgerald Subaru Rockville responded

Knowing that you find our facility clean and our service professional each visit means a lot to our service department. Thank you for trusting us with your Subaru XT.

October 05, 2026

Dealership Rating
Employee Rating

Matthew was incredibly helpful and informative with my service issues. His knowledge base is very impressive! More

by anthonylgarrett
Service Price Transparency
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Recommend Dealer
Yes
Oct 05, 2026

Fitzgerald Subaru Rockville responded

Knowing that our expertise helped resolve your Subaru Impreza’s service issues is rewarding. Hearing that our explanations and support were helpful means a lot to our service team.

October 05, 2026

Dealership Rating
Employee Rating

Excellent, friendly, and efficient service. Superior to two other Subaru dealers I have dealt with. More

by DAVID.EVANS95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew?

Oct 05, 2026

Fitzgerald Subaru Rockville responded

Thank you for the five-star rating and your kind words. Hearing that the service on your Subaru Outback felt more welcoming and efficient than at other Subaru dealers means a lot to our team.

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