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James Richards
James Richards at Fitzgerald Subaru Rockville

James Richards | Page 2

Assistant Service Manager

Fitzgerald Subaru Rockville

11407 Rockville Pike
Rockville, MD 20852

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4.7
151 Reviews
4.7

151 Reviews

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151 Reviews of James Richards

June 04, 2026

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Employee Rating

Fitzgerald is absolutely committed to great customer service. From the intake conversation to detailing the suggested repairs to following through after the service appointment...they care and they take More

by LANERYAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ismael

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Jun 04, 2026

Fitzgerald Subaru Rockville responded

Thank you for noting how our team guided you through the intake and detailed the recommended repairs on your Subaru Outback. We’re pleased the follow-up after your appointment met your expectations. Feel free to contact us if you need assistance as you continue enjoying your Outback.

June 04, 2026

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Employee Rating

We’ve always had excellent service and Fitzgerald has gone above and beyond for us. More

by woodsidettouch
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Service Time
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Recommend Dealer
Yes
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Jun 04, 2026

Fitzgerald Subaru Rockville responded

Thank you for entrusting your Subaru Outback to us time and again. James is thrilled to hear we could go above and beyond for you, and we look forward to serving your Outback in the future.

June 04, 2026

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Employee Rating

Excellent service as always. Work done in time given and information from mechanic and front desk shared. More

by BRIAN.CROWE1
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ismael Posada

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Jun 04, 2026

Fitzgerald Subaru Rockville responded

We’re pleased our Subaru technicians finished maintenance on your Forester when expected and shared helpful updates along the way. If James or anyone on our service team can assist further, feel free to reach out.

June 03, 2026

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Employee Rating

Ismael is a very professional and easy to deal with him. Very friendly, good communication and excellent customer service. More

by yanwynn
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Service Time
Service Communication
Recommend Dealer
Yes
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Jun 03, 2026

Fitzgerald Subaru Rockville responded

Thank you for highlighting our team’s friendly communication and professionalism during your Subaru Forester service. We’re glad you felt well cared for and look forward to assisting you on your next visit.

June 01, 2026

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Great communication during my visit and great video with service review. Nice waiting area too. More

by john.maslin
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Service Time
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Recommend Dealer
Yes
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Jun 01, 2026

Fitzgerald Subaru Rockville responded

James and our team appreciate your kind words about the communication during your visit and the detailed video review of your Subaru. We’re glad the waiting area felt comfortable and welcoming. We look forward to assisting with your future service needs.

May 31, 2026

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Employee Rating

This is an extremely professional dealership. Staff is well-trained, helpful, and courteous. Convenient location , too. More

by MDALHEIM
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Recommend Dealer
Yes
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May 31, 2026

Fitzgerald Subaru Rockville responded

It’s fantastic to hear your Subaru Crosstrek service visit was smooth and our team provided courteous, helpful support. Our staff takes pride in delivering professional assistance. We’re also glad our location was convenient for you.

May 30, 2026

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Employee Rating

Always professional, courteous, and informative representatives. Video from mechanic showing the work and any issues was very informative. More

by LEILA.BEKER
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Service Communication
Recommend Dealer
Yes
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May 30, 2026

Fitzgerald Subaru Rockville responded

We’re glad our team’s professionalism and courtesy stood out during your visit. It’s great to hear the mechanic’s video updates helped you understand the work on your Subaru Outback. We look forward to assisting you with any future service needs.

May 30, 2026

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Employee Rating

All is well thank you I will be back for further service needs on my blue Subaru 2019 More

by GMPOKOLY
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Recommend Dealer
Yes
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May 30, 2026

Fitzgerald Subaru Rockville responded

Thank you for sharing your positive experience with service on your blue Subaru Forester. It’s great to know everything went smoothly, and we look forward to caring for your 2019 again in the future. James appreciates your trust and is here whenever you need us.

May 30, 2026

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The service was good and quick. . I appreciated the Lyft ride to and from home. More

by eltonmcintosh
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Service Time
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Recommend Dealer
Yes
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May 30, 2026

Fitzgerald Subaru Rockville responded

Thank you for sharing your experience. We’re glad your Subaru Outback service was efficient and that the Lyft rides made everything more convenient. We look forward to assisting you again.

May 29, 2026

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Employee Rating

Great job in getting my car serviced and keeping me informed.You do your best to make sure the waiting are is clean and well stocked. More

by strickdk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 29, 2026

Fitzgerald Subaru Rockville responded

Thank you for the five-star rating and for trusting us with your Subaru Outback service. We’re glad our updates kept you in the loop and that you found the waiting area clean and well stocked. We look forward to helping you again.

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