James Richards
James Richards at Fitzgerald Subaru Rockville

James Richards | Page 2

Assistant Service Manager

Fitzgerald Subaru Rockville

11407 Rockville Pike
Rockville, MD 20852

Contact Me
4.7
237 Reviews
4.7

237 Reviews

Write a Review

237 Reviews of James Richards

September 12, 2026

Dealership Rating
Employee Rating

Fitzgerald fixed my car the other day. I went in to get the oil changed and the tires rotated but they found a few other things that needed to be fixed. My car drives much better now and t More

by DDL
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Sep 12, 2026

Fitzgerald Subaru Rockville responded

Your mention of the sensor repair and the smoother drive highlights our service department’s thorough approach. Our team is pleased James could identify those issues and restore your Crosstrek’s performance.

September 12, 2026

Dealership Rating
Employee Rating

As Always, they were courteous and efficient. Car was ready when they said it would be. More

by ppaulmiller66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 12, 2026

Fitzgerald Subaru Rockville responded

Hearing that your Subaru Outback was ready when promised and that our team provided respectful, prompt service means a lot to our service team. Thank you for the five-star rating.

September 12, 2026

Dealership Rating
Employee Rating

Fitzgerald is always pleasant to deal with. They are friendly and professional. They took care of my maintenance and made a suggestion for additional work that made sense. I love when they send More

by maxvicrox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 12, 2026

Fitzgerald Subaru Rockville responded

Your kind words about our friendly, professional service and video inspections highlight our service department’s commitment to transparency. Our team is pleased we could take care of your Subaru Crosstrek’s maintenance and recommend additional work that made sense.

September 11, 2026

Dealership Rating
Employee Rating

The price was too expensive for the work done. There is a a piece on the right front of the car which is dangling. It should’ve been repaired, but nobody took the time to fix it. More

by krosenberg18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 21, 2026

Fitzgerald Subaru Rockville responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly. Thank you again for your input, and we hope to hear from you soon.

September 10, 2026

Dealership Rating
Employee Rating

To pay $177 for oil change and tire rotation in this economy is outrages. I will not be coming back to this dealership. This price is more inline for luxury cars than a Japanese economy car. For compari More

by hodjata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 21, 2026

Fitzgerald Subaru Rockville responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

September 08, 2026

Dealership Rating
Employee Rating

Very professional folks at your service department. Truly felt as someone treated with kindness animist welcoming jesters, Your staff was very knowledgeable and provided me with excellent service the ho More

by DZBULLELK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 08, 2026

Fitzgerald Subaru Rockville responded

We’re glad our service team treated you with the warm, expert care you described. Your remarks about our swift diagnosis and repair of your Subaru Outback underscore our focus on efficiency. Knowing that this helped you continue your Washington DC vacation is truly rewarding.

September 06, 2026

Dealership Rating
Employee Rating

They are generally competent and helpful. Particularly the service staff, spare parts folks and on the floor mechanics. Good lot. More

by idcharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 06, 2026

Fitzgerald Subaru Rockville responded

We’re glad our service staff, parts department and mechanics were competent and helpful during your visit. Thank you for the five-star rating.

September 04, 2026

Dealership Rating
Employee Rating

I was very pleased with the service I received on my Subaru Crosstrek.Very efficient... More

by elianaanton14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ismael

Sep 04, 2026

Fitzgerald Subaru Rockville responded

Your note about our efficient service on your Subaru Crosstrek is appreciated. Hearing that you were pleased with how efficiently we completed your service means a lot to our service department.

September 04, 2026

Dealership Rating
Employee Rating

Jacob did a great job of taking care of me. Fast service and kept me up to date! More

by mfang111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Brubacher

Sep 04, 2026

Fitzgerald Subaru Rockville responded

Thank you for the five-star rating and for recognizing our fast service and updates. Hearing that you felt well taken care of during service on your Subaru Outback means a lot to our service team.

September 03, 2026

Dealership Rating
Employee Rating

10:30 appointment for oil/lube — car back at 3 — cars ahead of me had problems — I should have been called to come in at another time mathematical error in bill. Bill should be more detailed. when a More

by JLHANNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ismail Posada

Sep 21, 2026

Fitzgerald Subaru Rockville responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

2
...

Dealership Inventory (109 Vehicles)

new 2026 Subaru Ascent car, priced at $47,737
2026 Subaru Ascent
new
Crystal Black Silica exterior
CVT
All-wheel Drive
new 2026 Subaru Forester car, priced at $39,554
2026 Subaru Forester
new
Crystal White Pearl exterior
CVT
All-wheel Drive
new 2026 Subaru Crosstrek car, priced at $37,265
2026 Subaru Crosstrek
new
Alpine Green exterior
CVT
All-wheel Drive
new 2026 Subaru Ascent car, priced at $50,529
2026 Subaru Ascent
new
Autumn Green Metallic exterior
CVT
All-wheel Drive
new 2026 Subaru Crosstrek Hybrid car, priced at $37,770
2026 Subaru Crosstrek Hybrid
new
Sand Dune Pearl exterior
CVT
All-wheel Drive
new 2026 Subaru Forester car, priced at $37,060
2026 Subaru Forester
new
Sapphire Blue Pearl exterior
CVT
All-wheel Drive