I bought this car 14 years ago from Fitzgerald Subaru and
brought it in for service ever since. As usual the service was excellent in all departments.
brought it in for service ever since. As usual the service was excellent in all departments.
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by mckeez
Verified Customer
Verified Customer
Service Price Transparency
May 16, 2026 -
Fitzgerald Subaru Rockville responded
Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Fitzgerald Subaru Rockville.
Service agents are very attentive.
There is no waiting time. Clear and reliable explanations of repairs done and recommendations .
Coming here is always a pleasant experience and it
There is no waiting time. Clear and reliable explanations of repairs done and recommendations .
Coming here is always a pleasant experience and it gives one peace of mind.
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by LCARNOTA
Verified Customer
Verified Customer
Service Price Transparency
May 16, 2026 -
Fitzgerald Subaru Rockville responded
Thank you for highlighting how our team provided attentive service, prompt turnaround, and clear explanations for your Forester’s repairs. We’re pleased each visit brings you peace of mind. We look forward to assisting you again.
Thoughtful and friendly staff--everyone of them!
Easy check in. Easy loaner check in and out. Follow up messages appreciated.
Easy check in. Easy loaner check in and out. Follow up messages appreciated.
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by marmcgivney
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ismael Posada, Matthew Clark
May 16, 2026 -
Fitzgerald Subaru Rockville responded
Thank you for sharing your experience. We’re delighted our thoughtful and friendly team made check in and the loaner process effortless, and that our follow up messages were helpful. We appreciate having you as a Subaru customer and look forward to your next visit.
The service was professional, well priced and quick.
They kept me updated throughout the process and made the pricing structure easy to understand.
They kept me updated throughout the process and made the pricing structure easy to understand.
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by aj
Verified Customer
Verified Customer
Service Price Transparency
May 14, 2026 -
Fitzgerald Subaru Rockville responded
We’re pleased your Subaru Forester service was both professional and efficient. James and our team are glad we could keep you informed and make the pricing easy to follow. We appreciate your trust and look forward to assisting you again.
Clean facility, very professional, knowledgeable and
friendly staff. Highly recommend this location to all my friends and family
friendly staff. Highly recommend this location to all my friends and family
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by Titi
Verified Customer
Verified Customer
Service Price Transparency
May 12, 2026 -
Fitzgerald Subaru Rockville responded
Thank you for highlighting our clean facility and professional, friendly team. We’re glad the service on your Crosstrek met your expectations. It means a lot that you’d recommend us to friends and family.
Louis was great to work with!
Really appreciate all his help. Service o. The car was great too.
Really appreciate all his help. Service o. The car was great too.
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by macaltman
Verified Customer
Verified Customer
Service Price Transparency
May 11, 2026 -
Fitzgerald Subaru Rockville responded
Thank you for the 5-star review on your Subaru Crosstrek service. Our team was pleased to assist you and glad your Crosstrek is running smoothly. We appreciate your trust and look forward to helping again.
always excellent service and friendly staff advice on
needed service items are explained clearly and why they should be performed at this time.
needed service items are explained clearly and why they should be performed at this time.
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by jazbooth
Verified Customer
Verified Customer
Service Price Transparency
May 10, 2026 -
Fitzgerald Subaru Rockville responded
Thank you for your five-star review. We’re pleased James and our team could explain each recommended service clearly and provide friendly support for your Subaru Outback. We look forward to helping you maintain its performance.
Set up an appointment and took my car in and said it
would take 2 hours and a little under 2 hours it was completed. Very good service
would take 2 hours and a little under 2 hours it was completed. Very good service
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by coinrealm
Verified Customer
Verified Customer
Service Price Transparency
May 06, 2026 -
Fitzgerald Subaru Rockville responded
It’s great to hear your Subaru Crosstrek service appointment was wrapped up in under two hours. James and our team appreciate you noting the prompt turnaround and look forward to serving you again.
Took them an hour and a half for a simple oil change and
I was the only one there. And then when I was driving home, the rearview mirror fell off. It was perfectly fine before the oil change. No idea what
I was the only one there. And then when I was driving home, the rearview mirror fell off. It was perfectly fine before the oil change. No idea what they did to it.
So the next day I went to the Fitzgerald in Gaithersburg, closer to my residence, and they almost would not fix it and were telling me I had to take it back to Rockville for them to fix it since it fell of there.
I was about ready to get in my car and leave and drive without a rearview all the way to Rockville, 30 minutes away, when a mechanic appeared and wanted to take a look to see if he could fix it.
He took my car down to the shop and 10 minutes later, it was fixed. I am incredibly grateful for this guy. Never got his name and he wouldn't allow me to tip him, but he deserves a pay increase! What an amazing guy and a great employee!!!
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by aoneil5
Verified Customer
Verified Customer
May 11, 2026 -
Fitzgerald Subaru Rockville responded
We're sorry to hear about your initial experience but glad to see that you got the help you required. Please accept our apologies.
The service (oil change) and repairs were very prompt.
The inspection and diagnosis took longer than promised, so while the work was done rapidly, the overall wait time was 3.5 hours rather than the promi
The inspection and diagnosis took longer than promised, so while the work was done rapidly, the overall wait time was 3.5 hours rather than the promised 1.5 hours.
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by adrian.f
Verified Customer
Verified Customer
Service Price Transparency
May 07, 2026 -
Fitzgerald Subaru Rockville responded
We are so glad that James and our service team had the opportunity to work with you. We appreciate the feedback on your recent experience and will speak with our service team in hopes that your next experience will be a top-notch one. We look forward to continuing to serve you in the future!
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