James Schubert | Page 2

Everyone at the dealership was easy to work with and very direct. They treated my family well and had great amenities to keep my children occupied during some of the waiting periods. direct. They treated my family well and had great amenities to keep my children occupied during some of the waiting periods. More

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I would like to sincerely appreciate Kyle Suggs and the entire Ed Martin Toyota team for making my experience of purchasing the Toyota Grand Highlander truly exceptional. Initially, I visited the dealershi entire Ed Martin Toyota team for making my experience of purchasing the Toyota Grand Highlander truly exceptional. Initially, I visited the dealership with no intention of buying a vehicle; I was simply interested in looking at the car. However, after speaking with Kyle and experiencing his professionalism, knowledge, and customer-first approach, I felt confident enough to move forward with booking the vehicle and scheduling an appointment with him. I also visited another Toyota dealership in Indianapolis, but the experience there was nowhere close to what I received at Ed Martin Toyota. Kyle was proactive, patient, and extremely professional throughout the entire process. He answered all of my questions thoroughly, provided all the information I needed, and ensured that everything was handled smoothly from start to finish. During the buying process, I accidentally paid an extra $500 toward the down payment. The dealership handled the situation professionally and refunded the amount back to me promptly. That level of honesty, transparency, and customer service truly stood out and gave me even more confidence in the team. To be honest, I was never really a Toyota person before this experience, but now I can confidently say that I will continue choosing Toyota for myself and my family in the future. This experience was not just about purchasing a vehicle — it was about receiving outstanding customer care and building trust. Thank you again to Kyle Suggs and the entire Ed Martin Toyota team for all your efforts and support. More

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Everyone was great to deal with and made the experience smooth. People were helpful and clear about how process. smooth. People were helpful and clear about how process. More

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Very easy to work with and no pressure atmosphere. Drove over 2 hours and they made it an enjoyable experience. Drove over 2 hours and they made it an enjoyable experience. More

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Amadi was very courteous and did a great job explaining the process for us. We appreciate the experience and how seamless it was! the process for us. We appreciate the experience and how seamless it was! More

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I had an excellent experience with the Ed Martin Toyota. Katrina was great and very helpful. Katrina was great and very helpful. More

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The dealership is well staffed with courteous and knowledgeable people! John Goodpasteur was my salesman and he was awesome! knowledgeable people! John Goodpasteur was my salesman and he was awesome! More

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The level of customer care is far beyond any experience I've ever had with a car dealership. Amadi went above the regular duties of his job to help me return to the dealership to pick up my car. He also ch I've ever had with a car dealership. Amadi went above the regular duties of his job to help me return to the dealership to pick up my car. He also checked on some information that my brother gave me about the SUV. I was impressed by the level of inspection and maintenance Ed Martin put into the 2022 vehicle I purchased. On top of all that, the gas tank was FULL when I picked up my SUV. I've never had a full tank of gas when I've left other dealerships. I anticipate continued patronage personally and am encouraging my grandson to talk with them when he's ready to buy his first vehicle. James in finance was on top all all the paperwork I needed, and the process was quick, efficient, and clear. This was the nicest experience I've ever had...and I'm loving the new-to-me SUV. More

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Evan was amazing to work with and got me the vehicle i absolutely love! He was very knowledgeable and honest! I would recommend Evan to anyone looking for a new vehicle! absolutely love! He was very knowledgeable and honest! I would recommend Evan to anyone looking for a new vehicle! More

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Open and honest presentation on cars. Worked with our schedule. Excellent selection on site. Smooth buying experience. Worked with our schedule. Excellent selection on site. Smooth buying experience. More

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