James Sheppard

Clay Cooley Nissan responded

Hello Mzvmtf, Thank you for your kind words, Vanessa. We're delighted to hear you had a wonderful experience meeting with us and that Vanessa provided knowledgeable and friendly service. We appreciate your positive feedback and look forward to assisting you again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas @comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Mozelle_s, Thank you for your positive feedback! We're glad to hear that you found our staff pleasant, the business clean, and that you felt no pressure during your visit. We appreciate your willingness to recommend us and look forward to serving you or others in the future. Your satisfaction is our priority, and we’re happy we could provide a comfortable experience. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Sheri.brown1961, Thank you for your positive feedback. We're glad to hear that Mr. Sheppard took the time to ensure you understood everything and that your experience with Nissan was satisfying. Providing clear and attentive service is our priority, and we appreciate your recognition of our team's efforts. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OL M/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello 1melissapierce, Thank you for your kind words. We're glad to hear that our team was able to assist you throughout the process and help you find a wonderful car. Your satisfaction is our priority, and we appreciate you taking the time to share your positive experience. If you need any further assistance, please don't hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyal ty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Lisa Wells, Thank you for your kind words! We're thrilled to hear that you were treated very well during your visit. Your recommendation to friends and family means a lot to us, as we strive to provide excellent service in transportation. We look forward to welcoming you and your loved ones back in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Johnson_albert214, Thank you for your kind words about Bj's exceptional customer service skills! We’re thrilled to hear that you were kept updated on your car's status and that it returned cleaner than before. Our team strives to provide the best experience possible, and your feedback reinforces our commitment to excellence. We appreciate your support and look forward to serving you again! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Nquilah, Thank you for your kind words about Larry Lily! We are thrilled to hear that your car buying experience was enjoyable and that Larry's professionalism, honesty, and patience made a positive impact. Our team strives to provide excellent service, and we appreciate your feedback as it encourages us to keep delivering the best for our customers. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Fmguzan, Thank you for your feedback. We apologize for the experience you had during your recent visit, especially regarding the inspection and service quality. It's concerning to hear about the damage you found and the issues with fluid levels after your oil change. We strive for high standards and clearly fell short in this instance. Your comments will be shared with our management team to ensure improvements are made in our inspection processes and service department. We appreciate your input and hope to regain your trust in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Randyandlinda86, Thank you for your wonderful feedback! We're thrilled to hear that we were able to work with you and help you find the perfect truck for your needs. Your satisfaction means a lot to us, and it's great to know we did a great job. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new truck! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Tkara.edwards96, Thank you for your kind words! We’re thrilled to hear that you love our customer service and appreciate Michael Perez's assistance with your car servicing needs. Your recommendation means a lot to us, and we’re committed to providing excellent service to all our customers. If you need anything else, please don’t hesitate to reach out! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 7 09-2000