James Skuraton | Page 25

Perfect Car Buying Experience Car buying made easy. Very friendly staff, no high pressure. You get treated like family. Service Department keeps me coming back to Maplecrest Ford c Car buying made easy. Very friendly staff, no high pressure. You get treated like family. Service Department keeps me coming back to Maplecrest Ford car after car. More

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Great Experience! James was very helpful and friendly. I am always nervous and uncomfortable in a car dealership due to past experiences, but James made me feel at eas James was very helpful and friendly. I am always nervous and uncomfortable in a car dealership due to past experiences, but James made me feel at ease and comfortable with this car buying experience. I also bought a great car with a great deal. Thank you James! More

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Comfortable and professional interaction with everyone . . . Having always dealt with a dealership owned by close friends before I moved to New Jersey, I was very surprised to receive the same personal attentio Having always dealt with a dealership owned by close friends before I moved to New Jersey, I was very surprised to receive the same personal attention at Maplecrest Ford from James Skuraton. This 2016 Escape is my second purchase from this dealership. Also, during the past two years, the Service Department has been most courteous and accommodating for oil changes, etc. Fortunately, the 2014 Escape never needed any repairs. More

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Low pressure and knowledgeable More relaxed, but also more efficient, than any other dealership I visited. I was there on the very busy day but still received the attention I neede More relaxed, but also more efficient, than any other dealership I visited. I was there on the very busy day but still received the attention I needed to have all my questions and concerns answered. More

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Pain free transaction. The salesman James was very helpful and knowledgeable about the truck I bought. A big difference from any other dealership I visited. Would buy The salesman James was very helpful and knowledgeable about the truck I bought. A big difference from any other dealership I visited. Would buy from them again. More

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Very professional James was great to work with along with being extremely professional. He did an excellent job and is extremely knowledgeable of the vehicles he sells. James was great to work with along with being extremely professional. He did an excellent job and is extremely knowledgeable of the vehicles he sells. He went over the car and showed any features that the car had without being bent on a sale. More

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Exceptional attention James listened carefully to our needs. He was highly professional and comfortable to work with. We are very pleased with our new vehicle and will cont James listened carefully to our needs. He was highly professional and comfortable to work with. We are very pleased with our new vehicle and will continue to use the service center in Mendham. More

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Always great! Always great working with you guys! Thanks so much for helping me out with my new car! Always great working with you guys! Thanks so much for helping me out with my new car! More

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VERY PLEASED James is the nicest, most helpful, and knowledgeable dealer I have ever met. I have always been someone skeptical of used car dealerships and sales James is the nicest, most helpful, and knowledgeable dealer I have ever met. I have always been someone skeptical of used car dealerships and salespeople. I went to another Ford dealership several months ago and the whole process took almost 7-hours and took three-months to get me my permanent registration. I first contacted Marla who is about the nicest woman I ever met. She is sweet and easy to talk to. She immediately took $700 off the price (on top of a $400 discount I came in with). Before I even walked in the door I had $1100 off the price I originally saw it for. James let me test dive the car, and then had the brakes checked and resurfaced for me. He was quick with e-mail and phone calls, and wasn't pushy or sneaky. While I'll never know if I ACTUALLY got a good deal, I do feel like I was treated fairly by James. I negotiated slightly, but maybe not as much as I could've. All of the Edmunds and KBB (I don't find them reliable, but it's all I have) say I got it for a very good price. I'm not a very price sensitive shopper, and I don't intend on trying to negotiate until the dealer is unhappy with selling me the car. My ONE and ONLY minor complaint was my Finance manager, Charlie. Charlie seemed like he could be a nice guy, but maybe our personalities did not match. I was annoyed that he initially added a $200 VIN etching on my bill, and then tried to push me to keep it by telling me how it is less likely to get stolen. I teach psychology and know all about loss aversion. I also know enough about economics to see that is a bad investment (particularly since I don't live in areas frequented by car thieves). He also tried getting me into an Extended Warranty deal (which I said no, and also know it's a bad investment). He told me that "Everyone here gets an EW, and am I trying to say all these people made bad decisions?" No, but again, I understand his attempt at using conformity and groupthink to change my viewpoint. I understand this is also part of his job. Still, for all of that, Charlie still gets an "A-" in my book because he had me in and out of there in less than an hour. I came to the dealership expecting to spend over 5 hours in negotiations, and instead I spent no more than 1.5 hours, and most of that was James and I talking or him showing me the car's features. Seriously, this dealership is well worth a drive. I live an hour away, and I doubt I'll go anywhere else for a car! To sum up: Marla - A James - A+ Charlie - A- Sorry for grammatical errors, but I'm too tired to edit. More

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A computer with wheels James Skuraton is everything a dealer should be. He listens and acts for your benefit. We tried other dealerships, but found Maplecrest to be the mo James Skuraton is everything a dealer should be. He listens and acts for your benefit. We tried other dealerships, but found Maplecrest to be the most helpful and cooperative in finding the SUV we wanted and at the price we wanted. Not having a new Ford Explorer for 7 years, we were amazed at the technology found in these cars. James spent at least 1 1/2 hours with us explaining in detail what the SUV can do. Love it!!!! More

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