James Thomas | Page 12

Excellent customer and team. All questions was answered in professional manner and assistance was provided. All questions was answered in professional manner and assistance was provided. More

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Excellent service and impressive professional staff. My experience at the dealership was smooth and all my questions and concerns were addressed. My experience at the dealership was smooth and all my questions and concerns were addressed. More

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City VW team was awesome, very helpful and respectful. Ms. Lameshia was great from start to finish. Was there for awhile since we were buying a care and getting the other serviced. she made sure we weren’ Ms. Lameshia was great from start to finish. Was there for awhile since we were buying a care and getting the other serviced. she made sure we weren’t bored. More

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I was extremely satisfied with my purchasing experience. Everyone involved was very professional and explained the entire process from Sam the manager on down. This was the 4th vehicle I leased thru City V Everyone involved was very professional and explained the entire process from Sam the manager on down. This was the 4th vehicle I leased thru City Volkswagen and have always been very happy. Lameshia was very helpful explaining all the features of my new car, she was a pleasure to work with. James was very knowledgeable and able to answer all my questions regarding my new lease and terms. I would definitely recommend them. More

by feb1970 Verified Customer Verified Customer

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It was great everyone was nice & professional they were honest kind and respectful and did their best to help and give you the best deal honest kind and respectful and did their best to help and give you the best deal More

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Things started off great with initial outreach and inventory search for the exact vehicle I wanted and the salesperson, Brian, was great to work with throughout. He also was great to work with during inventory search for the exact vehicle I wanted and the salesperson, Brian, was great to work with throughout. He also was great to work with during follow up process and answered any questions I had, was very understanding, patient, and responsive. When it came to financing and working with the team there, my experience was not as enjoyable. There was a very long wait time and a request to complete even more paperwork and pay more money after the deal was "closed" and paperwork signed the previous day. I was expecting to only pick up the keys to the car that following day since it had to be shipped. I expressed my disappointment and they understood, apologized and was very accommodating. They paid the fees that were overlooked and thanked me for doing business at their dealership. Overall, good experience and will be back to find a VW for my husband. More

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Lameshia and James were really helpful throughout the whole process and I am grateful for them. whole process and I am grateful for them. More

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This is my 3rd time coming back. Thank you Brian and Anthony you guys were awesome. I honestly love Highland Volkswagen and will be back. They are always willing to work with you and Thank you Brian and Anthony you guys were awesome. I honestly love Highland Volkswagen and will be back. They are always willing to work with you and the atmosphere is inviting and always smiling and upbeat. Thank you More

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I bought a brand new Golf GTI and Brian West walked me through everything and made me understand the whole process! I'm driving away very happy! I highly recommend this dealership and anyone to use Brian through everything and made me understand the whole process! I'm driving away very happy! I highly recommend this dealership and anyone to use Brian West as your salesman! Very professional! More

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Brian West over at City VW was amazing. From start to finish help me get into the right car. Was very helpful and walked me through every step and makes sure to have me understand everythin From start to finish help me get into the right car. Was very helpful and walked me through every step and makes sure to have me understand everything! I would definitely recommend Brian West and City Volkswagen of Highland More

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