Jamie Kissinger | Page 51

Service Had a trouble code that continued to set off the CEL and each time I brought it back Jamie was willing to work through the problem. Had a trouble code that continued to set off the CEL and each time I brought it back Jamie was willing to work through the problem. More

by scott_eline Verified Customer Verified Customer

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Not sure what this means? Jamie was absolutely amazing! Great customer service!! I will definitely be back. I just moved here from Colorado and you guys got me in fast and took Jamie was absolutely amazing! Great customer service!! I will definitely be back. I just moved here from Colorado and you guys got me in fast and took excellent care of me and my vehicle! Thanks!!! More

by 8tina0 Verified Customer Verified Customer

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Great Service Ferman’s service techs goes above and beyond and is very attentive to the needs of my vehicle. I appreciate great service and would recommend. Ferman’s service techs goes above and beyond and is very attentive to the needs of my vehicle. I appreciate great service and would recommend. More

by BINKY4210 Verified Customer Verified Customer

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Service was terrible. They have no knowledge of what they can or cannot do. My caravan needed a system update for the navigation system. The nav system told me to take it t They have no knowledge of what they can or cannot do. My caravan needed a system update for the navigation system. The nav system told me to take it to a dealer for the update. Called them, was told they could do it. Took the vehicle in for the service, after a hour and half was told they couldn't do the update because it was a garmin product. After leaving I discovered the maps no longer worked at all, before the service they worked fine just needed updated. Made a second appointment, my wife took the vehicle in because I was at work. She was laughed at, talked to like an idiot, and disrespected. When I got on the phone I was also disrespected and told I had no idea what I was talking about. They took no responsibility for the issue and then tried to charge me $2000 for a completely new system. Do not go here. More

by thadeusbarnes Verified Customer Verified Customer

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Recall performed Everything went as scheduled. No surprises. I dropped my car off for the service and picked up my car two days later as I was returning home from a sh Everything went as scheduled. No surprises. I dropped my car off for the service and picked up my car two days later as I was returning home from a short trip. More

by stevenogier Verified Customer Verified Customer

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Excellence Exemplified Jamie Kissinger was on top of the U65 recall, and had a total service check on my Grand Cherokee performed, Jamie's professional explanation of all th Jamie Kissinger was on top of the U65 recall, and had a total service check on my Grand Cherokee performed, Jamie's professional explanation of all the woes and wonders of my vehicle educated me in the absolute requirement of preventative maintenance. More

by CDan Verified Customer Verified Customer

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Chasing down a clunking noise My 2012 Ram had a clunk noise. It was hard to determine cause, Jamie at service desk took care of me on cost to get to the bottom of it. You can't get My 2012 Ram had a clunk noise. It was hard to determine cause, Jamie at service desk took care of me on cost to get to the bottom of it. You can't get that at a mom n pop shop, this was my 3rd dealing with them, and they have been extremely fair, upfront, and honest. I'm going to bring my Rams here for now on. Jamie was great. Thank you Doug Bilbrey. More

by KATHY32 Verified Customer Verified Customer

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Recall Excellent service rep. In & out in 1 hour. Control module software update. No cost, waiting area was comfortable, fountain drink machine was very ni Excellent service rep. In & out in 1 hour. Control module software update. No cost, waiting area was comfortable, fountain drink machine was very nice, thanks. More

by Buckojw Verified Customer Verified Customer

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Excellent car-buying experience. I used USAA's car-buying service and this was a painless & comfortable purchase. I also want to recognize the service department (I believe it was Ja I used USAA's car-buying service and this was a painless & comfortable purchase. I also want to recognize the service department (I believe it was Jamie) for their courtesy & professionalism while installing the added equipment that I bought with the vehicle. First rate. More

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Sufficient and professional My service at ferman is always great....thank you very much ferman, i will always do business with this dealership and service dept. My experience wit My service at ferman is always great....thank you very much ferman, i will always do business with this dealership and service dept. My experience with ferman has always been exceptional. More

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