Jamie Saddler | Page 5

Excellent service as usual So glad they were able to service our vehicle late in the day, when we had to leave for a out of town trip.Always glad to bring our car here. So glad they were able to service our vehicle late in the day, when we had to leave for a out of town trip.Always glad to bring our car here. More

Helpful 0

Report | Print

What makes a Subaru Love is not the only thing that makes a Subaru a Subaru it is all the people involved from the time you enter the dealership, drive off the lot and be Love is not the only thing that makes a Subaru a Subaru it is all the people involved from the time you enter the dealership, drive off the lot and beyond. Great experience and customer service. Greg took his time reviewing all the features of my Outback. I love my Subaru! More

Helpful 4

Report | Print

Initially good purchase/cust svc, but then a hiccup after We purchased a used Infiniti that was inspected and fixed up (new tires, brakes, etc). The purchase went well, everyone was very nice, and we drove th We purchased a used Infiniti that was inspected and fixed up (new tires, brakes, etc). The purchase went well, everyone was very nice, and we drove the car home. When we got home and used the ebrake, later on the road we realized one rear wheel was seized and smoked up the rotor/hub. We contacted the dealer, they were going to tow it, but due to the distance, I told them that was impractical, and we would look at it and see what was wrong. The cable was seized. David stated he would cover the expense of the part if I supply a dealer receipt. We did that and fixed up the car. It has now been 3 weeks and no check and no further communications after the 3 or so that we had over email. We will now likely stop by the dealer to see what is going on when we run through that area on a trip we have coming up. EDIT: I was notified after the review, and was told that the check was cut on the 24th of the month (shortly after my request for status email), after sending the receipt via email on the 7th. I have received the check since, so I have modified the review. However, if a dealer tells a customer that something will be done in 5-10 business days, they need to follow up on that themselves, and the customer shouldn't have to request status beyond that timeframe a couple of times. A simple calendar reminder would be one way to solve this situation, even if that action is delegated to the sales rep that sold the car. The ultimate root cause is that the dealer did a complete check over the vehicle and replaced all 4 brakes per their service history, but as part of a brake job, one always checks the ebrake functionality. That was not done here, because had they activated the ebrake, they would have seen that the cable was seized. More

Helpful 0

Report | Print

Our new Forester First Subaru we purchased from Tom Wood, having had excellent service work done here on our previous Forester. Came in to look at a new one and Jamie First Subaru we purchased from Tom Wood, having had excellent service work done here on our previous Forester. Came in to look at a new one and Jamie greeted us at the door, was very pleasant and professional. He was very attentive to our needs, answered all our questions and was patient with us, as he guided us through the process of purchasing our new vehicle. We would recommend this dealership and Jaimie to others. More

Helpful 0

Report | Print