Jamison Teslow | Page 21

First and foremost Jamie the service tech is the most courteous and helpful and knowledgeable he helped with our whole experience and we are very grateful to him and staff bob and kathy rodriguez courteous and helpful and knowledgeable he helped with our whole experience and we are very grateful to him and staff bob and kathy rodriguez More

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My experience with the dealership from sales to service has been great! Being able to make an appointment online is great. They offer a great deal of time slots so getting my Jeep in has never been an issu has been great! Being able to make an appointment online is great. They offer a great deal of time slots so getting my Jeep in has never been an issue. Would absolutely recommend. More

by Mbrewer Verified Customer Verified Customer

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Always a pleasure to visit Thomas Dodge of Highland, Indiana! Staff is friendly, care about my needs and I drive away feeling completely satisfied! Would not go anywhere else for service! Trained techni Indiana! Staff is friendly, care about my needs and I drive away feeling completely satisfied! Would not go anywhere else for service! Trained technicians are always available to answer any of my questions and concerns! This is truly a first class operation and it’s a joy to recommend them to all whom I meet! Auto pricing on their services is always fair and I feel valued as a store customer of many years! Please do keep up the awesome job everyone at Thomas Dodge of Highland, Indiana and rest assured I will be purchasing all my vehicles in the future from this store. May God Bless! Sincerely, Mrs Rosa L. Rockovits More

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Poor Service Manager I brought my car in on today July 13,2020 at 8am due to a check engine light on my 2016 Jeep Cherokee. I called all day to get an update on my service I brought my car in on today July 13,2020 at 8am due to a check engine light on my 2016 Jeep Cherokee. I called all day to get an update on my service, each time I called I received a voicemail. After calling all day I was afraid the service depart. would close therefore, I called the reception who transferred me to someone who said their name was Jamie. This guy came on the phone and stated my service adviser is Paul and he is gone for the day. I explained my situation, he then goes on to tell me the issues. I asked was it cover under my warranty and he stated he needed to check with Paul. I said well I would like answers because I've waited all day for an update. He goes on to tell me how I need to wait and call back tomorrow because Paul is the person who's my service advisor. I then ask for the manager and he said I'm the manager. I said so are you going to call me tomorrow he says no you have to call Paul tomorrow. The customer service for this manager is horrible, if I could I would give him a negative 1 review. I should not have to call you for answers to my vehicle. More

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I had a descent experience just having to wait 2 hours I had a descent experience just having to wait 2 hours for an oil change and tire rotation was to long staff is always great and helpful! I had a descent experience just having to wait 2 hours for an oil change and tire rotation was to long staff is always great and helpful! More

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Fast easy service. Shuttled to work and back with no issues and timely. Found issue and was able to fix same day. Great customer service issues and timely. Found issue and was able to fix same day. Great customer service More

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The Service Department at Thomas Dodge is excellent. I have been a long time client and I am always impressed with their professional attitude and great service! have been a long time client and I am always impressed with their professional attitude and great service! More

by PAVVIE2364 Verified Customer Verified Customer

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The service and customer service was good. So far no issues with my vehicle. Staff is great. Just not confident with the vehicle. Mechanics great. issues with my vehicle. Staff is great. Just not confident with the vehicle. Mechanics great. More

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The customer service is great and professional, but I’m still having lots of trouble with my vehicle they’re looking into it to fix still having lots of trouble with my vehicle they’re looking into it to fix More

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The service that I have received in my previous 3 visits has not been customer service friendly. I was told in my visit in Sep. 2019 that a back light would be ordered and that it would cost 128.00 No one has not been customer service friendly. I was told in my visit in Sep. 2019 that a back light would be ordered and that it would cost 128.00 No one never called or even has mentioned in my last 2 visits. My visit on 04-27-20 I felt was very cold by the technician. More

by stephen Verified Customer Verified Customer

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