Jan Intoccia | Page 4

Jan was excellent. He was very knowledgeable about the many different makes and models of vehicles and he went out of his way to make sure that I was comfortable with my decision to buy my new Lexus ES350 many different makes and models of vehicles and he went out of his way to make sure that I was comfortable with my decision to buy my new Lexus ES350. I would absolutely recommend him and Motor World to anyone for their next vehicle purchase. More

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My wife and I considered an Acura MDX and a Lexus RX 350. We initially worked with an Acura salesperson, who also showed us the Lexus (The Lexus showroom was just a few feet away in the same dealership). We We initially worked with an Acura salesperson, who also showed us the Lexus (The Lexus showroom was just a few feet away in the same dealership). We decided on the Lexus, and purchased it on 2/19/11. The purchase experience was unpleasant for the following reasons: 1. It took over 1.5 hours to be able to sign the necessary paperwork when we were told it would be only 45 minutes, 2. the dealership was turning off the lights and shutting down by the time we completed the paperwork - we felt "hustled out" at the end of the day, and 3. the Acura salesperson was assigned to go over our new car and familiarize me with it, and he was not as knowledgeable about the vehicle as a Lexus salesperson would have been. This was a very unsatisfying experience, and I didn't feel I really understood the car like I should have. I just knew enough to be able to drive the car home in the dark. He was unable to sync my phone to the navigation system before I left (I was able to accomplish this the next day in 30 seconds when following instructions in the Owners Manual). This is not what you expect when you purchase a $50k vehicle. I called the dealership to complain the next business day, and the customer service person took careful notes about my concerns. The Sales Manager, Jim Partington (sp?) contacted me very quickly and asked what he needed to do do to assist me and address my concerns. He was very understanding, accommodating, and professional. I did return to the dealership a few days later, and a Lexus salesperson took an hour to go over the features of the car, and answer all of my questions, which should have been done when I purchased the vehicle. So, although the initial purchase experience was unpleasant, Jim, the Sales Manager, made things right, and created a very positive experience for my wife and me. We hope that this is indicative of the type of service experience we will have at Motorworld Lexus. We have owned a Lexus previously, and expect high quality service. Because Jim fixed the initial problem, I am able to give Motorworld Lexus a good recommendation. More

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We are former Motorworld customers and will continue to be. Jan Intoccia was great to work with, no pressures and a comfortable environment.We will absolutely refer our friends and family to buy their next be. Jan Intoccia was great to work with, no pressures and a comfortable environment.We will absolutely refer our friends and family to buy their next new or used vehicle at MotorWorld.See you at our next purchase. More

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It was a pleasure to purchase our 2010 Lexus RX 350 from you. Back in 2005 we purchased a new Acura TSX from you and have been pleased with service, staff etc...this is the reason we came back. Jan, Jim, you. Back in 2005 we purchased a new Acura TSX from you and have been pleased with service, staff etc...this is the reason we came back. Jan, Jim, Tom, and Nadia K. can only be rated as the "best of the best" for your dealership. Nadia was really prompt in contracting us, since our inquiry was via internet. Thank you to all...it was a pleasure to purchase another car from you, and we know we will be enjoying our new Lexus for many happy miles....we would always recommend your dealership to others......Sincerely....Karen and John Duda More

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Jan made the buying experience a "win-win" process for me. He answered all my questions and let me test drive my new 2008 RX250 without interfering with the overall test, therefore letting me hear and se me. He answered all my questions and let me test drive my new 2008 RX250 without interfering with the overall test, therefore letting me hear and sense the drive. He was recommended by my brother-in-law, and I will forever believe my brother-in law from now on. More

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Thanks to Jan for his kindness and patience while we tried to decide which vehicle was best suited to us, as we test drove several different cars and SUVs. Jan was professional, informative, and always tried to decide which vehicle was best suited to us, as we test drove several different cars and SUVs. Jan was professional, informative, and always willing to help. We are very pleased with our Motorworld experience. More

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Jan was just great- no pressure just accomodating your needs and speed to close. He is very knowledgeable, nothing was too much trouble and boy does he know his prodcut. Even after the sale Jan was always needs and speed to close. He is very knowledgeable, nothing was too much trouble and boy does he know his prodcut. Even after the sale Jan was always avaiable to help. Rick Osick the Lexus Manager was also vaiable and went out his way to try to meet any objections. It is a professional operation and Jan is a odel of professionalism. More

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