JanCarlos Ortiz

Service was requested following an MVA and within 3 days it was completed. The call was made on 08/02/2025 (a Saturday!) The left side mirror was ordered and installed on 08/06/25. You cannot beat that! K it was completed. The call was made on 08/02/2025 (a Saturday!) The left side mirror was ordered and installed on 08/06/25. You cannot beat that! Kudos to the parts department team and the Service Consultant (who by the way, was a late participant in the process.) I am truly appreciative. The dealership is too far from my home, otherwise, I would switch right away! Thank you Mercedes Benz of Boston at Somerville! More

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Amazing, wonderful, helpful, patient, compassionate, happy, hardworking, big smiles, good attitude, kind, empathetic, honest and friendly happy, hardworking, big smiles, good attitude, kind, empathetic, honest and friendly More

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Everyone we dealt with was very professional, courteous, and knowledgeable. Also, the staff is very friendly. and knowledgeable. Also, the staff is very friendly. More

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Schneider was great and the service department was able to fix the issues and help. to fix the issues and help. More

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I spoke with a gentleman there by the name of Schneider, and my experience has been smooth, whenever I had an issue, he was able to Accommodate me as long as it was within reason. Give this family man and my experience has been smooth, whenever I had an issue, he was able to Accommodate me as long as it was within reason. Give this family man a raise!! More

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Great customer service! They care about you and your car! Thank you so much for all your help and advice. They care about you and your car! Thank you so much for all your help and advice. More

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All the best around very informative helpful and a good snacks too!!!! And everything is beautiful there every time I go there especially the free car wash and they have a great service department as well snacks too!!!! And everything is beautiful there every time I go there especially the free car wash and they have a great service department as well More

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I am pleased to offer my review of the service department at the Herb Chambers Boston Mercedes Dealership. In particular I appreciate the outstanding service given by Albert Berisha and his team. For years at the Herb Chambers Boston Mercedes Dealership. In particular I appreciate the outstanding service given by Albert Berisha and his team. For years I have grown to depend on this team to maintain my three Mercedes autos. My interaction with Albert in particular has evolved in his being a trusted friend as well as a knowledgeable technician that I depend upon. More

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