Janna Weatherspoon | Page 13
Service Advisor
Donalson Chevrolet Buick GMC
1415 Hwy 96 Bypass
Silsbee, TX 77656
731 Reviews
Write a Review731 Reviews of Janna Weatherspoon
February 18, 2025
The service department goes out of their way to make sure your need are taken care of. your need are taken care of. More
Other Employees Tagged: Jewel Payne, Meagan Adams
February 16, 2025
Professional service, friendly , attentive to the customers. Very knowledgeable staff. Recommends service reminders. Excellent communication customers. Very knowledgeable staff. Recommends service reminders. Excellent communication More
Other Employees Tagged: Charles Mitchell
February 02, 2025
While the service was excellent from start to finish, the big surprise at payment was not. We would have brought a check had we known there would be a 3% fee for credit card payment. My suggestion: either bu big surprise at payment was not. We would have brought a check had we known there would be a 3% fee for credit card payment. My suggestion: either build the fee into the cost since the majority pay with card now OR notify the customer when calling to inform them that their vehicle is ready so they can have the option to avoid the fee. That adds up on large repair bills. More
January 24, 2025
I went in to have service done on my car. The item they replaced affected the oil in my car. The Oil Cooler had not been working and all my oil was dirty, brown, and had a burnt smell. When I The item they replaced affected the oil in my car. The Oil Cooler had not been working and all my oil was dirty, brown, and had a burnt smell. When I went to go get my car, they left the dirty stinky burnt oil in there. I don't understand because I thought the oil is the life blood of vehicles. Anyway, I was not pleased to find out they did not address this problem when they had a chance to change it while it was in the shop. Now, I have to make a special trip back to have that done. Other than that problem, the staff kind and efficient. More
January 19, 2025
They did not rotate my tires. That’s supposed to be done with the oil change. This is like the second time they didn’t do it. That’s supposed to be done with the oil change. This is like the second time they didn’t do it. More
Other Employees Tagged: Jewel Payne
January 16, 2025
Everything was great! But I bought me truck when it was Morris Moore and I was supposed to have all these perks for the lifetime ownership of the truck. Guess that all cha But I bought me truck when it was Morris Moore and I was supposed to have all these perks for the lifetime ownership of the truck. Guess that all changed when it switched to Donaldson. One of the perks was to have a rental car when I have to take my truck in and leave it for days. More

