Jared Drew | Page 2

I was told they didn't know about my appointment when scheduled with 3 other "poly coat" applicants which takes a long time and the detailer normally only does 2 a day. I patiently waited all day, even w scheduled with 3 other "poly coat" applicants which takes a long time and the detailer normally only does 2 a day. I patiently waited all day, even walked over 7 miles around town since there wasn't a loaner option. Once finished, my truck was returned with my powered steps disconnected and wires hanging down and shoved under my floor mat. Interior was clean and spotless when dropped off, was returned to me with residue, streaks, a stain on the suede center console, and sticky drops stuck on the center console plastic and carbon fiber. All interior issues, not even sure what was done on the outside except for the wipers smearing when trying to wipe rain off on the drive home. The absolute worst part was how Drew made me feel like a complete xxxxxx when I asked him to look at the issues I just described. Before he couldn't tell me what they were applying, or afterwards. Was basically clueless on what was being done to my brand new truck. I had Julius (amazing salesman) hold my truck when it came in brand new and not let them detail it for this exact reason. Now I have to spend hours cleaning up the mess your detailer made of a once very nice interior of a very expensive vehicle. Drew only said I could just come back and have them re do it. Yea, no thanks. Not after being treated like that and have another mess made of my truck. I was so pleased with my purchasing experience at Olathe CDJR but now I don't even want to come back. I took off work for 2 days to get this appointment taken care of and now I'm just xxxxxx off and maybe regret buying at this dealership. It was the service department I was relying on for the long haul. I could've bought this truck anywhere for the same if not better price. But I wanted a competent dealer with a good service dept for all the other visits I'll need to make over the next several years. Very disappointed and may never come back. It was such a simple ask for Drew to look at the mess and he just wanted to defend his detailed before even looking at it and just gave me attitude for asking him to step away from his station to verify what went wrong. No apologies. Just felt like a stand off and I left feeling like I was the one who did him wrong!?! I even said I wasn't upset at him, it was towards the detailer, then he said "it sure feels like you're directing it at me". I never once said anything about him, I was just upset they left my obdll connector and wires disconnected and left in the condition they were, loose wires, steps deployed and non functional (could've been damaged while driving in the down position going over high angle entry and exit points, speed bumps, etc). I'm glad I caught it on my own. He explained they had to scan my truck for any issues but could they not plug it back in at least or let me know it was unplugged?? Just a simple case of poor communication and no courtesy or apology. I never did direct any of my comments towards him, just whoever worked on my truck. So for him to try and deflect any concern I had after I saw the condition my $80k+ brand new truck was returned to me just left me confused and upset. I highly recommend a better brand of protective coating or better application process. I wish I could go back and never have had it applied now even though it comes with a warranty. The way I was treated by your department, I'm not confident at all that that warranty will be honored going forward if I did have any issues. Just an absolute loss of confidence with this service department. And it was so unnecessary. I've waited too long and worked to hard to make this purchase and feel this way. I know the value of hard work, attention to detail, and a simple courtesy. And now I'm being bribed with a free oil change for a 5 star review. More

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Appreciated being able to squeeze me in and get everything done timely That's it for me everything done timely That's it for me More

by STAMM.JEFF Verified Customer Verified Customer

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Professional, organized, handled everything with the extended warranty it's not pouring let me know when you get out extended warranty it's not pouring let me know when you get out More

by MICHAELBURKE729 Verified Customer Verified Customer

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We had a rat chew through some wires and make a nest in our 2017 van causing some issues with the van. I would say everything was done professionally "EXCEPT" cleaning out the nest and rat crap. There was our 2017 van causing some issues with the van. I would say everything was done professionally "EXCEPT" cleaning out the nest and rat crap. There was a lot of rat crap and nest debris that should have been removed while parts were out and before new parts put back in. Thought price was quite high as well. More

by DENNIS.SMITH2 Verified Customer Verified Customer

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Excellent as always They take care of me and are very professional and helpful Outstanding professional and helpful Outstanding More

by KANSASKIWI Verified Customer Verified Customer

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Jared has been great to work with the last few times I have been in. have been in. More

by jacydjames Verified Customer Verified Customer

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The service team was super friendly and helpful when I went in to get my oils changed! I was in and out. went in to get my oils changed! I was in and out. More

by ccarnes64 Verified Customer Verified Customer

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After three visits to this dealership for an oil change, I can assure you that we will not be returning. This experience was by far the worst. Apparently, making an appointment does not mean anything. We we I can assure you that we will not be returning. This experience was by far the worst. Apparently, making an appointment does not mean anything. We were greeted like we were an inconvenience. The service advisor, Jared, had attitude from the beginning. After 1 1/2 hours and no update on my phone, I went to inquire how much longer. Jared said “this one” and pointed to paperwork laying on the desk. He said “it just got done” very defensively. We waited another fifteen minutes and I went to the cashier to ask if we could get checked out. She went out to check with Jared who was now helping other people. She never came back. We went out to Jared’s desk again and he checked us out. He was defensive about the fact that an oil change takes at least an hour and a half, there were two people ahead of us and they have a list of things to check. Very disappointed in the attitude and lack of customer service. Although the visit was comped, which was not expected, we will not be returning. More

by MCOLASUONNO Verified Customer Verified Customer

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Jared did an incredible job of keeping us informed on all aspects of getting our repairs completed in a timely manner. aspects of getting our repairs completed in a timely manner. More

by PC Verified Customer Verified Customer

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I will never buy a car from this dealership ever again. I will never get a vehicle serviced at this dealership again. I will never get a vehicle serviced at this dealership again. More

by MARLER.BERNARD Verified Customer Verified Customer

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