Jared Holbrook

Thieves! They had my car 4x times for a total of 15 weeks. They claimed lost car, waiting on warentee inspector, haven’t gotten approval, can’t find parts, et They had my car 4x times for a total of 15 weeks. They claimed lost car, waiting on warentee inspector, haven’t gotten approval, can’t find parts, etc. All delays and lies, They swapped out all my upgrades, stole my tow package, sunroof, switched gas tanks, back of front seats, changed my VIN #, swapped out my engine, changed my door panels, rear hatch door, and gave out my car information to Uconnect, allowing people to shut down my car not allow me to accelerate, my hatch door only opens if stereo is on, they collaborated with Insuringalaska to change my insurance policy, labeling my car “jeep wagon” when it was SRT jeep grand Cherokee Limited, then put my doors on a vehicle they sold in sales lot, with the same exact scratches and door dinges I had on my car. They replaced a cheep plastic front grill, and all around plastic panels but left my original hood!? The Inside roof cover to my sun roof is shoved in back roof panel, they swapped out the switches and motor from the sunroof retractor, my car has no power now, breaks squeal. Still makes same sounds slipping transfer case as when I originally took in. When I showed Kenny the new cheap, plastic gas door panel w/ brand new stickers they installed, he said, “what do you think a judge would have to say?” I had no idea why they swapped my gas tank until I found out the 6.4 liter has tank under rear cargo, and 3.6 liter has on the rear driver side. They claim they lost all all paperwork in March 2025, when they had car for over 3 weeks. They took my original catEyE headlamps and LED lights and swapped out my fog lights. They swamped out my steering column and put in a new steering column w/ cheep vinyl, removed my leather head rests and put vinyl, took my applifier from under front driver seat, put a brand new spare tire that’s smaller then my stock and removed my seat warmers for back seats. They cracked center of windshield then glued a cheap rearview mirror , mine had outdoor temp, and emergency button- I turned the mirror and entire mirror w/ both sides of windshield fell with only glass falling from outside of windshield not inside. My invoice says Texas Billing? When I took it into Anchorage Alaska. My seatbelts were changed with older faded ones, and replaced passenger side belt is Damaged. My door panels, trim, don’t line up, the hatch back door doesn’t fit my car, with sunlight coming through the joints. I keep finding brand new yellow and black rivets fall out from back hatch, and under seats, they repainted the VIN # plate behind seat, put in a new compartment under seat that now has battery, carpets don’t match, and new rivets fell from compartment w/ brand new foam and stickers..my VIN plate was gray in front of windshield ? Now it’s a white paper with barcode. The car came straight from Canada by original owner, now the history to this VIN claims multiple auto shops in Kenai- The dealership I purchased my car from Quality Sales, just happened to be someone bought them out when Lithia had my car in their procession for 4 weeks and my insurance policy was changed w/ new VIN during same time, when “Edgar “ asked for copy of insurance. Upon picking up my car, My door handles were loose, faded and paint was flat color, I noticed headlights, Edgar said, “So are you saying this isn’t your car?” I said, “excuse me, of course it’s mine? But these aren’t my door handles or headlights.. My rear hatchback door had red and white rectangle lights inside door panel, with large back window, and level where my dog could stand up on door- now the door they installed has faded black cheep plastic, w/ 2 small round yellow inside lights, and bowed out back. All my fuses are missing from spares to upgrades they stole, wire harness cables missing under hood, and all brand new harnesses under front seats. This dealership and the mechanics that work under them are theives! Kenny and Edgar are running an illegal operation at the expense of their trusting customers. More

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The purchase of our new van was smooth, fair and a generally rewarding experience. John Palmer was honest and knowledgeable to work with. generally rewarding experience. John Palmer was honest and knowledgeable to work with. More

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Thanks you guys! I felt like you all cared about the transaction. You were all very professional. Probably one of the best dealership experiences I've had. I felt like you all cared about the transaction. You were all very professional. Probably one of the best dealership experiences I've had. More

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Daniel was a great salesman who really listed to what we wanted and then made the recommendation as to which vehicle would best fit our wants. wanted and then made the recommendation as to which vehicle would best fit our wants. More

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I am most definitely coming back to purchase another vehicle, great customer service. Prompt, realistic and fair. Encourage you to shop at this dealer. Best selection of inventory as well. Reasonabl vehicle, great customer service. Prompt, realistic and fair. Encourage you to shop at this dealer. Best selection of inventory as well. Reasonable prices compared to others in area. More

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Marcos is the guy to see! Helpful, very knowledgeable and part of a great team! Helpful, very knowledgeable and part of a great team! More

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Santiago Perales is the best salesman I have ever dealt with! He is super friendly and very personable. He has a great sense of humor and is extremely professional and courteous, and I felt at ease through with! He is super friendly and very personable. He has a great sense of humor and is extremely professional and courteous, and I felt at ease throughout the entire experience. Santiago spent the time to teach me how to connect and use all of the crazy features in my new car, and even called later to see if I had any more questions- which I did and he helped me through. Overall, Santiago made the process stress-free and very pleasant! Jared Holbrook is also hilarious and had us in and out super fast. We’ve purchased new from other dealerships, but Santiago and Jared really made this the best dealership experience yet. We’ll be back! More

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Very friendly! The salesman listened and very knowledgeable. The rest of the team was efficient and understanding! The salesman listened and very knowledgeable. The rest of the team was efficient and understanding! More

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I’ve bought xxxxloads of vehicles and this place is by Far the best place that I have dealt with in anchorage!!! From the salesman to the manager !!! Far the best place that I have dealt with in anchorage!!! From the salesman to the manager !!! More

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From walk in to finalizing, it was a stress free experience. Daniel Duke was easy to work with. His communication and experience helped make my car buying experience. experience. Daniel Duke was easy to work with. His communication and experience helped make my car buying experience. More

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