Jarett Perlmutter | Page 4

First, let me say that MY dealings with TCT of Stuart had been very pleasant and hassle-free. I have purchased 2 cars from them in the last 15 months, a 2023 Camry SE and, most recently, a 2023 Prius XLE. Th been very pleasant and hassle-free. I have purchased 2 cars from them in the last 15 months, a 2023 Camry SE and, most recently, a 2023 Prius XLE. The issue I have is with how my wife was treated recently. She purchased a 2022 RAV4 XLE from TCT about a year ago, which she loves. She recently went in and was seriously considering trading her RAV in for a 2023 RAV4 XLE. In fact, she had pretty much come to acceptable terms with Alejandro (Salesman) and Bobby Roderick (Sale Manager). Her mother had passed away, literally the day before, and her mind was still spinning from that. She told Bobby and Alejandro that she needed some time to think about it and discuss it with me. I was not there, at this time, I had left for an appointment but she told me that Bobby instructed Alejandro to "...hide the vehicle out back so no one else would sell it...", or words to that effect. Bobby told my wife he would "hold the vehicle" for her until 1:00 pm that afternoon. Long story short, she came home, we discussed and she decided to move forward with the deal. She texted Alejandro and told him she would be back in about 15 minutes - this was around 12 noon, mind you - to finish the transaction. She received a text reply, I don't remember if if was from Alejandro or Bobby, saying the vehicle had been sold to someone else. Now, I used to sell cars and I know for a fact, no reputable dealership would ever "...hide a vehicle out back..." or even "...hold a vehicle..." without some kind of deposit. Had my wife known she was going to be misled, she would have been more than happy to put down a deposit to actually "hold" the vehicle. This was never offered by either Alejandro or Bobby. I guess her mistake was taking Bobby at his word! My guess is, someone was willing to pay more for the vehicle than my wife and the deal they accepted was more beneficial to the dealership! I get that, it happens. I just feel like Bobby was not being up-front or honest in his dealings with my wife. Did Bobby offer to try to fix this situation? NO! His only response was, "I'm sorry." He did not try to find a similar vehicle elsewhere or anything to rectify the situation! He is a perfect example of why people, in general, don't trust car salesmen and have bad feelings toward most of them. Sadly, this is not where this ends, though...OH, NO! I called to speak with the General Manager, I believe his name is Jarett Perlmutter. I relayed all of the above information to Jarett and expressed my dissatisfaction to him. He apologized as well and told me what I already knew...namely that "...we don't hide or hold vehicles for anyone...". My response to that was that is sounds like they have training issue and/or opportunity with Bobby & Alejandro...maybe others. He said he wanted to speak with both of them and assured me that he would call me back. That was Saturday, September 30th - OVER TWO WEEKS AGO - and I have heard nothing from anyone at TCT of Stuart. Needless to say, I am shocked but not surprised! The sad thing is, while TCT of Stuart has probably lost two good customers because of this - this would have been 4 vehicles in less than 2 years bought by us - it doesn't mean a xxxx thing to them! They will just move on to their next "good & valued customer" without giving this a second thought! I know that TCT of Stuart shows an average review rating of just under 5 stars. I'm curious, in light of how my wife was treated, just how "honest and accurate" that rating actually is! How many of those "reviews" are not legitimate customers?! The really sad thing is if TCT, and car dealers in general, would provide REAL CUSTOMER SERVICE and show HONEST CARE FOR THEIR CUSTOMERS, their business would probably be even more impressive than it is now! More

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It was a true pleasure working with Santiago and Bobby. There was no pressure and they met our numbers. Great people, I suggest everyone give them a chance. I'll be purchasing another vehicle in the nea There was no pressure and they met our numbers. Great people, I suggest everyone give them a chance. I'll be purchasing another vehicle in the near future. More

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The buying experience at Treasure Coast Toyota was one of the best we have had in my 62 years. From the salesman, Scott Wehr to Jarett Permutter (Sales Manager), Deltom Lequernaqué (finance) and technology the best we have had in my 62 years. From the salesman, Scott Wehr to Jarett Permutter (Sales Manager), Deltom Lequernaqué (finance) and technology expert Ed. Sandy Woods has put together a professional caring team of experts. We look forward to our next car purchase. If your in the market for a Lexus you can get the same quality service from their team at Treasure Coast Lexus in Fort Pierce as well. More

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In 2021 I bought that model year’s Corolla with a continuously variable transmission and had the a/c break 3 times in 7 months. They jacked up the interest rates to suicidal levels. Toyota of Stuart continuously variable transmission and had the a/c break 3 times in 7 months. They jacked up the interest rates to suicidal levels. Toyota of Stuart is corrupt and evil. Modern day pirates who take your money. They make you sign a paper agreeing to buy so you get locked in and then they rob you. I hope to save someone from robbery by these nicely dressed xxxxx. Buy owner vehicles only. More

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Patricio was informative teaching me the techology on my new car. Very patient with me. No pressure. new car. Very patient with me. No pressure. More

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This dealership has been very proactive and driven to give their customers the best that they can! They try to find any avenue that could possible be best and fit what you are looking for! give their customers the best that they can! They try to find any avenue that could possible be best and fit what you are looking for! More

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Patricio is the best car salesman I’ve ever dealt with. He’s very knowledgeable, caring and honest and continues to care for the customer after the sale! I’ve purchased 4 vehicles from him and they have al He’s very knowledgeable, caring and honest and continues to care for the customer after the sale! I’ve purchased 4 vehicles from him and they have all been good experiences. Highly recommend him! More

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The Sales Professional Scott Wehr, Finance Dept. Jarett Perlmutter and Wally Gaspar were professional and great to work with in purchasing my new car. Very knowledgeable and made my experience in bu Jarett Perlmutter and Wally Gaspar were professional and great to work with in purchasing my new car. Very knowledgeable and made my experience in buying a new car feel comfortable. I recommend purchasing from Treasure Coast Toyota because their professionalism and knowledge is clearly higher than other Toyota Dealerships along the Treasure Coast. More

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I have dealt with Skyler twice now for leasing a vehicle and would highly recommend him. Very professional, courteous, and always willing to go the extra mile. Jarett is one of the best finance managers. Go and would highly recommend him. Very professional, courteous, and always willing to go the extra mile. Jarett is one of the best finance managers. Goes above and beyond to give customers the best deal with complete transparency. With the help of these two, I have been pleased with my experiences and won’t go anywhere else in the future! More

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Patricio was amazing! So informative, straight forward with what vehicle will work for me and my needs as well as my price range, and made sure to be transparent throughou So informative, straight forward with what vehicle will work for me and my needs as well as my price range, and made sure to be transparent throughout the entire process. He even went the extra mile to change my plate as well as help me transport all of my belongings from my old car to my BRAND new baby! Jarett was super transparent throughout the entire finance process and made sure i knew everything that was going to happen from my credit to payments to warranties etc. Richard sat me down and helped me through my paperwork while maintaining a normal conversation. He explained what warranties would be worth it and which ones are pointless based on the future I wish to have in my new car. Dealers that make you feel like people are rare and this is one of the last few!! Lastly, Alex in technology was super efficient and made sure I understood the works of the app and everything that is possible within it. Even down to the front desk agent, Ms. Jill who kept me in great conversations while waiting for the entire process to be done. All in all, it took about 1 1/2 hours to complete it! 1000/10 would recommend!! More

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