Jarrett Elder Sr. | Page 141

Mr Elder was very helpful and friendly. Took time to explain to me what was going to be done. He honored the coupon I had. explain to me what was going to be done. He honored the coupon I had. More

by MBRIGANTY54 Verified Customer Verified Customer

Report | Print

I went in needing 3-4 things done, the biggest of which was some issues I had with my Apple iPod synching to the car's radio equipment. Rotate the tires, fix a couple of light bulbs, out the door. Not wh was some issues I had with my Apple iPod synching to the car's radio equipment. Rotate the tires, fix a couple of light bulbs, out the door. Not what happened. My main drive belt got replaced, stabilizer bar bushings got replaced, an oil & filter change I did not need nor ask for got done, and the air filters I asked to be replaced got replaced, along with all the brake fluid (not requested) and the tires got rebalanced (not requested) and an engine air induction cleaning done (not requested) all for the tidy sum of just under a $1,000. Not happy about this at all. And when you get told that you need all this stuff but you cannot see it or verify it, you feel like you've been put in a position you do not like or are comfortable with. I can honestly say I feel a bit taken advantage of. If someone could have shown me the issues and I got to see what needed to be done, I would be far more comfortable with the process. But not the way this way done. I like my Service Advisor very much, but this instance was not a good one for us. More

by HARRYG67 Verified Customer Verified Customer

Report | Print

Jarrett Elder from the service department ALWAYS above and beyond with his customers. I highly recommend Mr. Elder for servicing needs and Al Hendrickson for your purchase!!!! and beyond with his customers. I highly recommend Mr. Elder for servicing needs and Al Hendrickson for your purchase!!!! More

by JBRIDGES6 Verified Customer Verified Customer

Report | Print

Great experience! Jarrett explained in detail what my service included and approximate time it would take. Chad , the technician, did an awesome job! Would highly recommend this service center! Great j service included and approximate time it would take. Chad , the technician, did an awesome job! Would highly recommend this service center! Great job Jarrett and Chad!! More

by BARCASS345 Verified Customer Verified Customer

Report | Print

Jarret is just wonderful! Great customer service and he really shows that he cares about his customers. By far, the best CSR that I have ever had at this location. really shows that he cares about his customers. By far, the best CSR that I have ever had at this location. More

by llaimavg Verified Customer Verified Customer

Report | Print

I was greeted with warmth and consideration although I I was greeted with warmth and consideration although I waited a very long time the service to be completed. Jarret was pleasant and as informative I was greeted with warmth and consideration although I waited a very long time the service to be completed. Jarret was pleasant and as informative as possible. More

by LEXRU0327 Verified Customer Verified Customer

Report | Print

Jarrett Elder Sr. was a pleasure to deal with! Always greeted with a smile & takes care of me well! Quick service and reasonable with rates! greeted with a smile & takes care of me well! Quick service and reasonable with rates! More

Report | Print

Jarret was wonderful!!!I got new tires. I would have Jarret was wonderful!!! I got new tires. I would have thought they would clean them before giving it to customer. I do miss your car Washes with se Jarret was wonderful!!! I got new tires. I would have thought they would clean them before giving it to customer. I do miss your car Washes with service More

by ART2UINC05 Verified Customer Verified Customer

Report | Print

I arrived at 7am for my 7am appointment. I was second in line for my advisor which was not a huge deal. After my advisor took the information for my service (an oil change) I asked for my curtesy shuttle r line for my advisor which was not a huge deal. After my advisor took the information for my service (an oil change) I asked for my curtesy shuttle ride. He acted surprised and rudely told me to wait. It would 10-15 minutes. I waited 15 minutes before arranging my own way home. I never heard from the curtesy shuttle or advisor again. When I called at 5pm to see what was going on with my car, I was transferred around for 5 minutes before finally getting to the service department. I was eventually connected with the advisor on his cell phone where he said he tried to call me but I did not answer. The number he gave was not my number and was not the number on the service order. I verified this when I picked up the car. He said you better hurry we close at 6pm. This was the worst experience I have every had at Al Hendrickson. I do not recommend this advisor. I have had good experiences with Jarrett and Chris K. but not his guy. More

by tc2pres Verified Customer Verified Customer

Report | Print

They are friendly and make sure that your met with a smile and the service desk staff handle you with care. I always enjoy bringing my 2020 Camry back as it gets service i can have coffee and Danish and smile and the service desk staff handle you with care. I always enjoy bringing my 2020 Camry back as it gets service i can have coffee and Danish and just relax as I wait More

by EBAILEY314 Verified Customer Verified Customer

Report | Print