Jarrett Elder Sr. | Page 3

Jarret is most amazing Service Advisor. Hè always advises the best for your car. Very.Pleasure working with him. Professional Hè always advises the best for your car. Very.Pleasure working with him. Professional More

by pgrillo Verified Customer Verified Customer

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Jarret Elder is great! He communicates well & has a great attitude! I will continue to bring my vehicle to you but some things are too expensive & force me to go to a mom & He communicates well & has a great attitude! I will continue to bring my vehicle to you but some things are too expensive & force me to go to a mom & pop garage. More

by hlhayden315 Verified Customer Verified Customer

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Apparently, Jenn Burton was out when I'd had an issue w/my <[LESS THAN] 15 month-old battery for my 2017 Rav4 that I'd purchased from your dealership, so I called the main number trying to reach someone w/my <[LESS THAN] 15 month-old battery for my 2017 Rav4 that I'd purchased from your dealership, so I called the main number trying to reach someone in her stead, but that process was quite the time-wasting experience. I started calling prior to 0700, and subsequently left 2 msg's for Jenn including texting her phone as in the past, [no rsvp from her after an hour], so then, I was forced to play the game of "...bounce the customer..." This is where each person I'd spoken with KNOWS NOTHING which makes for a most exasperating and frustrating experience. The folks you have answering the phones ALL NEED RE-CURRENT TRAINING. Each person answering couldn't follow the fact that my car's fairly new battery wasn't starting my car so WHY should your phone person ask me about dropping it off for repair WHEN IT WON'T START? I then got tossed over to Road-Side Svc. who couldn't find my file and basically blabbed a bunch of nothing words together before dropping the call, although plenty of "I'm sorry sir", which, after multiple times w/me just asking for information, and not getting REAL ANSWERS is no way to respond to a regular customer. None of them could find my history, but kept Xferring me to someone else that had me RE-explain my situation, to only offer to another individual who did the same thing. This game went on for HOURS without any solution. This isn't good customer svc. as you well know. I was forced to find assistance elsewhere at my own expense to get a jump start to bring it over. I immediately went over to Mr.Elder because I'd seen him work very competently w/many difficult customers throughout my tenure w/your co. He made the arrangements efficiently, however, when your Driver called [hours later] to pick me up, he couldn't answer: "Is my car ready? How much is my cost today and what was wrong w/the battery? B/W "Or, was it something else? He hadn't clue and d/c'd the call, so another hour of my time was thrown away on trying to reach Mr.Elder because NONE OF THE EMPLOYEES ANSWERING THE PHONES COULD FIGURE OUT HOW TO REACH HIM. If it wasn't for Jenn, Jarrett, or Gary [Mgr.], I'd be taking my car elsewhere. Who needs this kind of hassle? If your employee list is ever-changing due to a revolving door, then maybe you'd do yourself a favor by: 1. Paying people a decent wage. 2. Improve working conditions. 3. Take the time to find folks that WANT to work at your business and advertise these positions, because if you don't, you ought to advertise your business 'for sale'. Additionally, the reason you'll see some of the below responses not addressed by me is because they're vague and don't necessarily apply, ie: No cost of service was readily explained even though I asked plenty of times to various individuals. A leader leads and makes employees confident about their work, whereas "BOSSES" make people anxious and unproductive. More

by FLA_BOOMER Verified Customer Verified Customer

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I took my car for maintenance had issue with the battery and Toyota took care of it for me Jared Elder was very helpful. Thank you Toyota!! and Toyota took care of it for me Jared Elder was very helpful. Thank you Toyota!! More

by vany7807 Verified Customer Verified Customer

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Easy to work with staff and to find time what meet your needs, affordable price too. needs, affordable price too. More

by lenilsondebarroscosta Verified Customer Verified Customer

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The intake service personnel are extremely knowledgeable and pleasant. Some of the technicians are not up to par especially when repairing brakes. and pleasant. Some of the technicians are not up to par especially when repairing brakes. More

by GLEEISME52 Verified Customer Verified Customer

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Great service, customer service on the dot, fast and efficient thanks very please we service efficient thanks very please we service More

by nenitamg13 Verified Customer Verified Customer

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I had an emergency come up with my car and needed to have my car towed to this dealer. I left my car overnight and then representative Jarrett called me the next morning to speak with me to discuss what was my car towed to this dealer. I left my car overnight and then representative Jarrett called me the next morning to speak with me to discuss what was wrong and what needed to be fixed. He was extremely professional, friendly, and reassuring that he could help me with the issue. When my car was ready to be picked up, Jarrett was so kind and understanding, and he made a stressful situation better with his professional knowledge and personal authenticity throughout the process. I am so thankful I got connected with Jarrett and this dealership, they were perfect to help me in my time of need. More

by Lily Verified Customer Verified Customer

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The issue was with mirrors, mirrors did not adjust when in reverse moving backwards. ECU was replaced, but then remote and mobile app stopped to work. I brought my truck back to service, they fixed remote, in reverse moving backwards. ECU was replaced, but then remote and mobile app stopped to work. I brought my truck back to service, they fixed remote, but mirrors are not working again. I have to bring it back again. Every time I come to the dealership it costs me $15 for uber ride. Now it is going to be at least $45 instead of $15. This dealership wastes lots of my time and also costs me money. Also, after the last service about a month ago I noticed that steering wheel significantly shakes at a speed of $65mph and the truck is pulling to the right. I reported this issue to the service center and replied "we did not find anything". So, they made it worse and now I have to spent my time and efforts to convince them to fix what they broke. Summary of my experience: they do not fix at first attempt, they break something else, they do not admit. More

by dm Verified Customer Verified Customer

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Jarrett is the best! He cares and takes his time to explain. Give him a try He cares and takes his time to explain. Give him a try More

by JEFFREY.NEWMAN Verified Customer Verified Customer

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