Jasmine Decoste

Super friendly and helpful and very kind and courteous and knowledgable and professional. Best experience I had at a dealership and knowledgable and professional. Best experience I had at a dealership More

by SEAN_WILLIAMS027 Verified Customer Verified Customer

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Good communication from the sales staff. The team worked great to assure that the vehicle was delivered The team worked great to assure that the vehicle was delivered More

by digitalxicano Verified Customer Verified Customer

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Wow, the best service provided from beginning to end. Jasmine was very informative in the process and Aurelio in finance provided serval options. Even met Sam who was also excellent. Have to say the whol Jasmine was very informative in the process and Aurelio in finance provided serval options. Even met Sam who was also excellent. Have to say the whole team here was very helpful and super friendly. Will purchase another vehicle here in the future. More

by Rudy Verified Customer Verified Customer

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Very nice. Really knowledgeable about the cars. A pleasure to work with! Will suggest her to friends Really knowledgeable about the cars. A pleasure to work with! Will suggest her to friends More

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I have been with this dealership for about 15 years and they have been taking care of me. This is the main reason I keep on coming back and refer them to my friends and family. they have been taking care of me. This is the main reason I keep on coming back and refer them to my friends and family. More

by MAGEUMALI Verified Customer Verified Customer

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Jasmine made my car shopping extremely enjoyable. She was calm, patient, and extremely attentive. Where there was a feature on a vehicle that I really liked, she would suggest vehicles with said feat She was calm, patient, and extremely attentive. Where there was a feature on a vehicle that I really liked, she would suggest vehicles with said feature that also hit all that marks whilst staying within my budget. All and all, I would recommend her to all my friends! More

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Jasmine and Drew did such a great job, really felt at home and was really happy with my experience’! home and was really happy with my experience’! More

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The service from the staff at Frontier Toyota went beyond the max ratings that I can give. My sales person-Jasmine, and everyone else, including the general manager delivered what was promised and agreed. I the max ratings that I can give. My sales person-Jasmine, and everyone else, including the general manager delivered what was promised and agreed. I definitely recommend Frontier Toyota to anyone looking for a new car. More

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Very efficient, and thorough. Everything was handled professionally, with our time valued by everyone at the dealership. We will definitely purchase our next cars there. Everything was handled professionally, with our time valued by everyone at the dealership. We will definitely purchase our next cars there. More

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It was a cold, rainy day when my wife and I walked on the Frontier Toyota lot. We’d been looking for several days for that perfect Tundra 1794 to no avail, but there it sat, the lone 1794 in a sea of SR5’s a Frontier Toyota lot. We’d been looking for several days for that perfect Tundra 1794 to no avail, but there it sat, the lone 1794 in a sea of SR5’s and Limiteds. We anxiously hurried back to the main office to find a salesman. No one was out on the lot. I don’t blame them as it was coming down pretty hard. Salesman in hand, I made my usual pitch. Sold. Both the finance office and salesman did their job well. Smiles, handshaking-the usual. I’ve purchased no less than 7 toyotas in the last 20 years at 3 different dealerships. I know the routine, or so I thought. I usually ignore the usual pitches, but this time I did purchase an extra alarm system. The threat of stolen catalytic converters fed that paranoia. More on that later. Needless to say, I went home with a beautiful new pickup. At home I reached into my glove box. No manual. I looked under the seats, under the back seats, and still-nothing. I called Toyota… and this is where the smiles and service at Frontier Toyota began to fade exponentially. “Have you looked in the glove box?” I was asked by no less than two people I was transferred to. Hmmm…With all the vehicles I’ve purchased I never, ever thought to do that. Sarcasm aside, I asked to speak to a manager. I explained the situation. He seemed amendable. He told me he would send the manuals to me Fed Express and that he would send a photograph. Excellent, I thought. Next day, nothing. No photograph, no books. I called again. Apologies were extended. In two days I received the “manuals.” However, two important books were missing and the usual leather faux Toyota case. I know. I should know better. The keys and owner’s manuals are usually given at the signing in the finance office. I forgot. My fault. I live over 100 miles from Frontier, but I decided to make the trip again not just because of the manual but because of the alarm system app I purchased. The salesman forgot to explain it to me and help me set it up. I had received an email from the company explaining the process and being pretty tech savvy it seemed self-explanatory. However, it never worked correctly and was finicky in connecting with the app. I arrived at Frontier early that morning. Again nobody came out to greet me. No smiles. Nothing. It was like they were selling frontal lobotomies in a 1950’s mental institution. Finally, I went to a desk and a young girl asked if I needed help. I’ll call her J. as her first name begins with the same letter. She was and still is the only shining light in my whole experience with Frontier. She patiently tried to get the alarm app to connect with my pickup while on the phone for over 30 minutes with one of the company reps on the phone. Finally I told her to just forget it as nothing seemed to work. I then asked to speak to a finance officer to see how hopeless it would be to rescind my purchase of the alarm setup. The finance officer was busy. Extremely busy, it seems. On the phone. For a very long time. Nobody but him in the room. He would be occupied for life. So I was shuttled to a “Desk Manager.” First I explained my alarm problems. He said he would contact my original finance officer to see what they could do. Hope springs eternal I thought. When I told him of the mishap with the manuals and that I needed two more books, he simply said he was very sorry. That’s it. Nothing. I pushed onward. I asked if he could please provide at least one of the books. He turned around, casually opened a door that housed several owner’s manuals and handed me the book. No cover. Nothing. Thanks. I understand this post covid miasma that plagues some of the service industry today–No perceived difficult task exists that can’t be excused. However, in all the experiences I’ve had with dealerships, I’ve never faced the kind of indolence and inertia that bedevils this one. One good thing? I have my new 1794, which will neve More

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