28 Reviews
Write a Review28 Reviews of Jasmine Hernandez
February 21, 2023
Always a pleasure to work with this dealership. They are attentive and friendly and upfront. Peter is the BEST! They are attentive and friendly and upfront. Peter is the BEST! More
Other Employees Tagged: Peter Jervinis
January 10, 2023
Pete and Jim from the service department were great. I would recommend the service department at Kelly Infiniti I would recommend the service department at Kelly Infiniti More
Other Employees Tagged: Peter Jervinis, James Savage
January 03, 2023
Dealing with Kelly Infinity is always a good experience- the dealership itself is clean and comfortable, the staff is helpful and pleasant. They are very efficient the dealership itself is clean and comfortable, the staff is helpful and pleasant. They are very efficient More
Other Employees Tagged: Nick Gird
October 22, 2022
Very bad customer service I have purchased 3 cars from Kelly most recently a Jeep about 2 months ago. I will not do business with Kelly going forward. The reason for this is I recently brought my Q50 Kelly most recently a Jeep about 2 months ago. I will not do business with Kelly going forward. The reason for this is I recently brought my Q50 in for brake service when it was time to review the cost the service writer went over the cost of after marketing vs factor that was fine he told me one factory brake calibers would cost as much as two aftermarket. When I asked him to redo the quote he told me a story about needing to redo it and it would not have all the numbers. This was my mistake I should have forced the issue and made him update the quote. The end cost was over 1000.00 more than what he verbally said. I explained to the service writer that the car is a 4th vehicle I want it to be safe but don’t want to spend 1000’s on it. I believe the reason I did not get the updated quote is the service writer knew I would have passed and went to an independent. The verbal cost around 1600.00 the real cost 2700.00 I was also told the car needed air boxes but because of the cost I passed on the work. I picked the car up it was dirty and surprise the check engine light is on because of the air box. I am not saying the dealership made the check engine light come on but interesting timing. Overall bad communication bad service and the story they tell you when you buy a car from them about being a family run dealership that cares does not hold up on the backend. I get well run dealerships make their money on service. My advice never accept a verbal quote from Kelly. More
Other Employees Tagged: Peter Jervinis, Nick Gird, Casey Pakkila
October 01, 2022
Nick Gird explained all the suggested repairs needed to keep our car safe and reliable. He also provided a complimentary loaner vehicle to minimize any disruption. He also did what he could to keep us with keep our car safe and reliable. He also provided a complimentary loaner vehicle to minimize any disruption. He also did what he could to keep us within our spending budget. We are extremely happy with this dealership and quality workmanship More
Other Employees Tagged: Nick Gird, Casey Pakkila
September 21, 2022
This is a really good dealer ship. The sales people are nice and accommodating and the maintenance staff are even better. All of my cars needs are easily taken care of with no stress The sales people are nice and accommodating and the maintenance staff are even better. All of my cars needs are easily taken care of with no stress More
Other Employees Tagged: Maria Capano, Peter Jervinis, Cong Truong, Josh Figueiredo, Nick Gird, Olivia Hobey , Roman Babayants
September 03, 2022
Was very helpful and a Day before we misunderstand about tire situation and we come back next day and he also was able to help and take care of the issue about tire situation and we come back next day and he also was able to help and take care of the issue More
Other Employees Tagged: Peter Jervinis
June 26, 2022
This group of people goes beyond good, they are simple the very best in the business!’ the very best in the business!’ More
Other Employees Tagged: Lisa Avola, Maria Capano, John Delrosario, Peter Jervinis, Nick Gird, Jay DeFronzo, Casey Pakkila, Olivia Hobey , Holly Zocco