Jasmine Joseph | Page 3

I recently had an outstanding service experience at Flemington BMW. I was impressed from the moment I called to schedule the appointment to the moment I drove away. Debie Lotufo (Service Coordinato Flemington BMW. I was impressed from the moment I called to schedule the appointment to the moment I drove away. Debie Lotufo (Service Coordinator) was extremely helpful, accommodating and went above and beyond to provide a memorable customer service experience. Debbie even called back to follow up on minor inquiries I had made. By far, one of the best and most genuine customer service experience I have had. Jasmine Joseph (Service Receptionist) was welcoming, friendly, professional and efficient in getting me in and out of the dealership. Laura Varga (Service Advisor) was exceptional and quite knowledgeable. She patiently answered ALL my service-related questions in detail. I also found Laura to be honest, extremely helpful, professional and very pleasant. As others have stated, Laura makes you feel like a welcomed and valued customer. The service work was completed promptly. I received a short video of a high-level visual inspection performed by the service technician while the vehicle was on the lift, primarily detailing the condition of the tires and brake pads. Lastly, as I was walking out to pick up my car, I run into Marlon, who had just washed the vehicle and was also very pleasant to talk to. The dealership is clean and comfortable to wait in. Although I have several other BMW dealerships closer by, I much rather take the extra drive to Flemington BMW thanks to its exceptional customer care AND competitive pricing. More

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Laura was friendly, courteous and knowledgeable. The dealer ship was clean and comfortable to wait in. The dealer ship was clean and comfortable to wait in. More

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Communication was clear, prompt, professional and friendly. All staff I came in contact with were helpful and the service was performed without a hassle. A lovely loaner car was provided hassle-fre friendly. All staff I came in contact with were helpful and the service was performed without a hassle. A lovely loaner car was provided hassle-free and as promised. I also very much appreciated the complimentary car wash along with an interior vacuum! More

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I sent my BMW X5 for servicing to Flemington BMW. Laura and team did an amazing job. They were extremely helpful throughout the process. Laura and team did an amazing job. They were extremely helpful throughout the process. More

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My x5 had a recall and needed some service work so I was met by Laura upon dropping my vehicle off at bmw Flemington. I have never felt so welcomed and made sure all my concerns were addressed and concluded met by Laura upon dropping my vehicle off at bmw Flemington. I have never felt so welcomed and made sure all my concerns were addressed and concluded w a loaner vehicle to use while my repairs were being worked on . Laura was great and had me informed daily via a text or call to let me know the progress of the repairs . I’ll be a forever customer now from the experience I’ve received from Laura Varga. I’ve been in sales my whole life so it’s great to still see someone so nice and caring as Laura is in her profession. We often need more people like her in the sales and service industry ! More

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Laura was very helpful in getting my car worked on as quick as possible when I came in unexpectedly with an emergency required fix. quick as possible when I came in unexpectedly with an emergency required fix. More

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