Jasmine Ramirez | Page 4

You made my wife’s day It was time to get a new car if we wanted one or not. One more child meant getting a minivan. When given the choice between a Toyota or Kia my wife pr It was time to get a new car if we wanted one or not. One more child meant getting a minivan. When given the choice between a Toyota or Kia my wife preferred to stay with the Kia brand. She is loyal to the core. We have purchased 3 kias in a row sportage, sorento and now the Sedona. My wife has always had the duty of getting the maintenance done on the car and we prefer to use the dealers. We have used Tempe, Horne and Mark Kia. My wife chose Mark Kia to buy the new van because she prefers their service dept. But thanks to our two sales people we will buy our next Kia at Mark Kia. We felt No push, they even went to another lot get a lesser costing model so we could literally compare the top of the line next to the economy model. We made our purchase and were out the door in less than two hours! But what really made me want to write this is our sales person Emmanuel Nolan went the extra mile when cleaning out our old sorento to return my wife’s original pictures of our Angel who will never get to ride in the new car. She passed in 2012 and the gesture brought tears to her eyes. Thank you Manny and Mark Kia. More

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Lifetime tires are Not really free cost $100 I bought the warranty for lifetime tires and had a blow out .. Not Covered. Then went discount tires and was told that my front tires thread is worn a I bought the warranty for lifetime tires and had a blow out .. Not Covered. Then went discount tires and was told that my front tires thread is worn and should be replaced. i had to buy 2 rear tires from having the blow out so i went to mark kia who sold me the lifetime tires replacement for the two front tires which i was told should be replaced but was told that the front tires were not woren down enough but got an approval to replace the two front tires but it still cost me a$110 for the alignment! And the New tires were Not placed on the rear but put on the front which when i had to buy the new rear tires was months before. And was told that the newest tires should always be placed on the rear of the car??And had all the valve caps on when i took it in and got it back with one of the caps missing! More

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Gash in tire Fairly fast service for not having an appointment, service people really nice, waiting room comfortable and clean. People keep you informed about what Fairly fast service for not having an appointment, service people really nice, waiting room comfortable and clean. People keep you informed about what is going on More

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Friendly and fast For years I’ve gone to other dealerships to get oil changes and normally my experience is less than good. I’ve have literally waited 4 hours for an oi For years I’ve gone to other dealerships to get oil changes and normally my experience is less than good. I’ve have literally waited 4 hours for an oil change and tire rotation before. At Mark Kia, they said 1 hour and they got me out in less than that. I was pleasantly surprised. The staff was helpful and friendly. The waiting room was clean with comfortable seats. They had snacks I could have and free WiFi. It was a very good experience More

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