I scheduled an oil change, and arrived over a half hour early for the appointment (I had a flight that evening so I wanted to make sure everything would go smoothly). I was told by Johnny Bounds that they would start work on it in 15 min. I walked to a restaurant nearby and ate lunch. I didn't hear anything from the service department & I had finished my meal so I decided to walk back thinking they must have forgotten to call and tell me my car was done. When I arrived I asked the lady at the service window if my vehicle was ready and she said it wasn't done yet. I sat in the waiting room for another hour. Finally, Johnny came out & told me that my vehicle was going to be another 45 minutes. They hadn't even started my oil change. I was very unhappy as I had waited over 2 hours at this point. Due to my flight that evening my schedule did not permit an additional 45 minute wait. Johnny then said he would give me 3 free oil changes to make up for the issue. I agreed and he retreived my vehicle. He then handed me his card and on the back of it he wrote 1 free oil change. That irritated me... why would he offer 3 and then write 1? Why wasn't I informed that they were running behind prior to me waiting for hours? Why have people make appointments if they aren't planning to service the vehicles at their appointed time? I run my own business so time is limited and I litterally wasted an entire afternoon & my vehicle still needed an oil change.
The reason for the 3 star rating is due to my rescheduling apointment. I rescheduled & Travis Wood took care of me for this appointment. He was amazing! Very professional & communicative. My oil change was completed promptly & I was on my way. I will be requesting Travis the next time I need service. Respecting peoples time is very important!
My first visit would be a 1 star rating but my rescheduled oil change with Travis was definitly a 5 star experience. So overall it lands in the middle.