Jason Bolen | Page 19

Didn't listen, needed wheel fixed, had to take to another dealership, truck sat for days being done, wmdidnt get a phone call, I called 2 days before the guy couldn't tell me it was done when it it done alre dealership, truck sat for days being done, wmdidnt get a phone call, I called 2 days before the guy couldn't tell me it was done when it it done already Then went to get the key tried to charge me, brand new truck commonsense, girl at the desk didn't know either won't come back More

by hammerslawn Verified Customer Verified Customer

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My attendant was phenomenal. The dealership did good work overall. It did take three visits to completely resolve my issue, but I believe this is more Ford corporate’s fault and The dealership did good work overall. It did take three visits to completely resolve my issue, but I believe this is more Ford corporate’s fault and their process of assessing and authorizing expensive warranty repairs.I feel that the dealership‘s hands were tied and had to try the cheapest solutions before eventually determining that the expensive hybrid battery needed replaced. Once that was finally determined, they were very speedy with the replacement. They were also quick with helping me rent a car with very little difficulty. Overall, I trust them, and will continue to use them. Again, the only reason this isn’t five stars is because of the required repeat visits. More

by Matt’verick Verified Customer Verified Customer

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Didn't take long at all. Everyone was very friendly and prompted in the appointment Everyone was very friendly and prompted in the appointment More

by pamathompson62 Verified Customer Verified Customer

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Dontae Smith does a great job understanding how I like to have my car serviced have my car serviced More

by Seib6 Verified Customer Verified Customer

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The entire maintenance service was handled efficiently and professionally with politeness and respect-good job! and professionally with politeness and respect-good job! More

by lizeng2006 Verified Customer Verified Customer

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Service was done correctly and on time. Employees were nice and attentive. They explained everything. Employees were nice and attentive. They explained everything. More

by KINKSS10 Verified Customer Verified Customer

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My service was great! They got me in and out in short order and treated me very well! They got me in and out in short order and treated me very well! More

by TBBOND1 Verified Customer Verified Customer

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Fast, professional and courteous! Oxmoor Service Department can always be counted on to do superb work! Oxmoor Service Department can always be counted on to do superb work! More

by MARLON.BLOCKER Verified Customer Verified Customer

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I was very impressed with the professionalism shown by the agent and answered all my questions. The wait was comfortable and would highly recommend this dealership for any new vehicle or service needed. the agent and answered all my questions. The wait was comfortable and would highly recommend this dealership for any new vehicle or service needed. More

by JDCASWELL60 Verified Customer Verified Customer

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I brought my 2025 Ford Bronco in for a CarPlay issue where the system stayed on after the vehicle was turned off and door was open completely. Unfortunately, my vehicle sat at the dealership for three d where the system stayed on after the vehicle was turned off and door was open completely. Unfortunately, my vehicle sat at the dealership for three days without resolution. Communication was very poor — I was told I would receive updates, but I never did. I had to follow up myself and still did not receive a clear explanation or solution. Ashley Austin was my service tech and she was the most unprofessional person I have ever dealt with. Continuously talked over me while I was on the phone with her trying to explain the issue. When I came in to pick my vehicle up, she did not even acknowledge me. After having Kendrick (wonderful mechanic) look at my car, and him telling me that my CarPlay should not be doing that, she still did not offer a solution or offer to make a future appointment. This service is unacceptable when I bought a brand new car with this dealership last year and have been a loyal customer. I would be happy to speak with the General Manager in more detail if he is interested. More

by KALYNBALLARD95 Verified Customer Verified Customer

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