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Jason Bolen
193 Reviews
193 Reviews
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193 Reviews of Jason Bolen
Verified Customer
October 01, 2026
Service mgr Brandon Bond has patiently spent a lot of time with me on a complex issue. He is truly excellent!!! Service Advisor Brandon Bond also has consistently been very good about my 2022 F-150. time with me on a complex issue. He is truly excellent!!! Service Advisor Brandon Bond also has consistently been very good about my 2022 F-150. This led me to recently place an order with them for a 2026 F-150!! More
by TNH1115
September 30, 2026
originally brought my vehicle in evening of 9/16 and requested a service check, a battery check and replaced if needed, a tire rotation and for 5 different recalls to be addressed. When I came to pick u requested a service check, a battery check and replaced if needed, a tire rotation and for 5 different recalls to be addressed. When I came to pick up vehicle on 09/18 was told for the first time that all recalls couldn’t be completed because Oxmoor didn’t have the parts. I was not told when I scheduled appointment or when I dropped the vehicle off. They DID NOT do tire rotation or battery check. Daron was my service advisor and was extremely rude to me when I picked up my vehicle on the 18th. I tried to get this resolved while I was there but left as an unhappy customer. When I received the request for review, I chose not to leave one because I didn’t want to advertise my disappointment with my incompetent Ford service advisor. He may know something about vehicles, but he lacks customer relatability and common curtesy traits. On 9/22 my vehicle would not start. My first thought was it’s the battery and if Ford Oxmoor had completed my requested service, this would not have happened. I phoned Oxmoor Ford Service Director, and he was very apologetic and accommodating. He sent a team to pick up my car, remedied my problem, and had my vehicle returned all in same day. Today took my vehicle somewhere else for oil change and tire rotation and was told it was reported to CarMax that these services were recently completed by Ford Oxmoor. While trying to get this straightened out, again had to deal with Daron because he is my assigned service advisor. He is the only reason I’m leaving this review. He is supposed to be an advocate for the customer to the service department. He is extremely rude and condescending and should not be working in direct interaction with the public. More
by l.e.thielmeier2020
Other Employees Tagged: Daron
September 29, 2026
10 I appreciate how you Thank you for taking care of me. Jason and his team are very good people. Communication and support was so important. I will definitely spread the word Jason and his team are very good people. Communication and support was so important. I will definitely spread the word More
by Lualinmiranda
Other Employees Tagged: Jason Bolen
September 28, 2026
Great service. Fast, friendly and thorough. Loved the video provided showing what was looked at and the status of each item checked. Fast, friendly and thorough. Loved the video provided showing what was looked at and the status of each item checked. More
by mande503
Other Employees Tagged: Jeff
September 25, 2026
I received absolute exceptional service with Dontae! The whole experience was wonderful from the time I arrived to when I picked my vehicle up. The whole experience was wonderful from the time I arrived to when I picked my vehicle up. More
by Kerri H.
Other Employees Tagged: Dontae was wonderful to work with. Excellent customer service.
September 25, 2026
Simple oil change took 2. 5 hours with an appointment! Ridiculous, especially considering they said it would only be an hour max when I checked in. 5 hours with an appointment! Ridiculous, especially considering they said it would only be an hour max when I checked in. More
by scottandali.baker
Other Employees Tagged: Daron
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