Jason Bolen | Page 5

The service guy was right on time. I gave him my key to the Focus and just let him do his thing. He was pleasant, friendly and he inspected to make sure the car would run properly with I gave him my key to the Focus and just let him do his thing. He was pleasant, friendly and he inspected to make sure the car would run properly without anymore problems from the recall. I'm 79 years old and live in the southwest part of Jefferson County. I appreciate the opportunity of Oxmoor Ford to come to me instead of me fighting the insane traffic from my house to Oxmoor. So convenient!! I can tell the car runs better. He let me know that my brakes were going to have to be worked on, but not at this time. Oxmoor Ford has treated this customer very well and tries to accommodate a problem as soon as they can for me. More

by mamawlinda Verified Customer Verified Customer

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Oxmoor Dealership is easy and convenient to work with. Dontae Smith is a great service provider and replies timely and is knowledgeable. Dontae Smith is a great service provider and replies timely and is knowledgeable. More

by Lori S Verified Customer Verified Customer

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Great service, Effort was booked online, All of the work was completed well and in a timely manner. was completed well and in a timely manner. More

by rlobocki93 Verified Customer Verified Customer

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We bought our Ford Escape 2 yrs ago and Oxmoor offered us a great deal and continue to be here for us for maintenance They even came to our home for The Works service! They're awesome! a great deal and continue to be here for us for maintenance They even came to our home for The Works service! They're awesome! More

by GrammyD Verified Customer Verified Customer

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First time customer. Scheduled service online for 2 issues: 1) Drain and refill radiator and 2) Multiple brake light warnings such as ABS light, Hill descent and tractio Scheduled service online for 2 issues: 1) Drain and refill radiator and 2) Multiple brake light warnings such as ABS light, Hill descent and traction control which would require diagnostic service. When I arrived, service advisor Ashley quoted up to 5 day repair period that would require leaving vehicle which I did not know and wasn’t prepared to do. I waited for the drain and fill to be completed and left without the brake faults being addressed. I called and spoke with a representative about the issue. He took responsibility and said I should have received a call prior to my appointment apprising me of the extended wait period for diagnosis and repair of the brake faults. He apologized and stated the issue would be addressed. Service advisor and manager were both professional and handled it appropriately. Whoever is responsible for handling the service scheduling for online reservations did not do their job which caused and cost the dealership money and a slight hit to their reputation. 4/5 stars this time. More

by snailman Verified Customer Verified Customer

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Oxmoor spent 3 days removing a broken stud from the head and only charged me a token extra hours. I will use Oxmoor for all future service. and only charged me a token extra hours. I will use Oxmoor for all future service. More

by Mikey Verified Customer Verified Customer

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I was in and out in less time then expected. Everyone was very professional and friendly. . Everyone was very professional and friendly. . More

by seadogxx Verified Customer Verified Customer

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Communication and pick up service was great! Being a work at home mom, I love and appreciate the service. Being a work at home mom, I love and appreciate the service. More

by N/A Verified Customer Verified Customer

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I think that going to the dealership for an appointment that was set up takes way to long but the home service was very pleasant that was set up takes way to long but the home service was very pleasant More

by Darryl Verified Customer Verified Customer

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Always recommend oxmoor ford! Bought my last 3 Vehicles there!! Great team, very perfessional and knows a lot about the product they’re selling you. Having the Mobile service is Bought my last 3 Vehicles there!! Great team, very perfessional and knows a lot about the product they’re selling you. Having the Mobile service is the best thing ever as well, when they can service your vehicle at your own home!! More

by Chrismaloney6 Verified Customer Verified Customer

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