Jason Brown | Page 2

No other dealership can compare to Faulkner Toyota. .From the minute you are greeted to time of checkout always professional, courtesy and knowledgeable! .From the minute you are greeted to time of checkout always professional, courtesy and knowledgeable! More

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Excellent customer service. Quick and pleasant with no nonsense, and overall, a very good experience! A fair deal for a beautiful car. Quick and pleasant with no nonsense, and overall, a very good experience! A fair deal for a beautiful car. More

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Always so professional and friendly! The entire team goes the extra mile ! Been going here for years for purchases and service! The entire team goes the extra mile ! Been going here for years for purchases and service! More

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Very personal staff. Comfortable waiting room. Kept appointment on schedule. Will be back for future service. Comfortable waiting room. Kept appointment on schedule. Will be back for future service. More

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Everyone was very knowledgeable, helpful & pleasant. No one rushes or pressures you. They're very patient & will keep showing everything you ask about or they think you may like. I would definitely reco No one rushes or pressures you. They're very patient & will keep showing everything you ask about or they think you may like. I would definitely recommend them to anyone who is even thinking about a new car. More

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I dealt with Alan Rhode. He was very patient, thorough and explained everything perfectly! I’ve bought several cars from him and have never had any problems. He was very patient, thorough and explained everything perfectly! I’ve bought several cars from him and have never had any problems. More

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Thanks for a job well done! !! I took the car in for painting. The work was done well, efficiently and most importantly quickly. !! I took the car in for painting. The work was done well, efficiently and most importantly quickly. More

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Gus provided excellent service, took the time to make sure I understood all the features of the new Rav 4. sure I understood all the features of the new Rav 4. More

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I’m not one to write reviews but this needed to be put out there so this does not happen to anyone else. On March 22nd I had an appointment to go look at a 21 Toyota Supra that was certified. I was fully out there so this does not happen to anyone else. On March 22nd I had an appointment to go look at a 21 Toyota Supra that was certified. I was fully ready to move forward and brought all info needed to make it as seamless as possible. We agreed on numbers and had one approval from the bank. I was told we were waiting to see if Toyota Financial had a better rate and that the only person that could call was the GM. This was after 5 and I was told that the GM won’t be back till Monday. So we left and were going to wait till then. Paul (our “sales person” if you call him that) called me first thing on Saturday saying the GM actually came in and called Toyota Financial. They told me the rate was better and all this “good news”. Now I also work in the auto industry and told them I work all day since it’s Saturday and the first I could get there would be Monday after my shift. I was told yeah no problem we will see you then. I assumed the vehicle was mine at this point after going through everything and agreeing to purchase. I excitedly texted Paul on Monday morning to confirm we’re all set for pick up later that day. All I got back was..”that car sold on Saturday”…. I called him asking why the vehicle was not held like I assumed would be since I was told we’re all good for Monday. All he said is they don’t hold cars. IF I KNEW THAT I WOULD HAVE LEFT WORK ON SATURDAY AND CAME DOWN TO DO THE REST OF THE PAPERWORK! Super frustrated I called the used car manager “who had nothing to do with the situation but had to express my frustration with. He said he could keep an eye out… I also emailed the GM and absolutely no response. Put in a request with Toyota directly and was told they were going to contact me by end of day that Wednesday. This place does not care about customer experience. Take your business elsewhere to any other Toyota dealer. You’ll just end up disappointed More

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They were great to deal with and the customer service was top notch. Would definitely refer them top notch. Would definitely refer them More

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