Jason Brown | Page 3

I’m not one to write reviews but this needed to be put out there so this does not happen to anyone else. On March 22nd I had an appointment to go look at a 21 Toyota Supra that was certified. I was fully out there so this does not happen to anyone else. On March 22nd I had an appointment to go look at a 21 Toyota Supra that was certified. I was fully ready to move forward and brought all info needed to make it as seamless as possible. We agreed on numbers and had one approval from the bank. I was told we were waiting to see if Toyota Financial had a better rate and that the only person that could call was the GM. This was after 5 and I was told that the GM won’t be back till Monday. So we left and were going to wait till then. Paul (our “sales person” if you call him that) called me first thing on Saturday saying the GM actually came in and called Toyota Financial. They told me the rate was better and all this “good news”. Now I also work in the auto industry and told them I work all day since it’s Saturday and the first I could get there would be Monday after my shift. I was told yeah no problem we will see you then. I assumed the vehicle was mine at this point after going through everything and agreeing to purchase. I excitedly texted Paul on Monday morning to confirm we’re all set for pick up later that day. All I got back was..”that car sold on Saturday”…. I called him asking why the vehicle was not held like I assumed would be since I was told we’re all good for Monday. All he said is they don’t hold cars. IF I KNEW THAT I WOULD HAVE LEFT WORK ON SATURDAY AND CAME DOWN TO DO THE REST OF THE PAPERWORK! Super frustrated I called the used car manager “who had nothing to do with the situation but had to express my frustration with. He said he could keep an eye out… I also emailed the GM and absolutely no response. Put in a request with Toyota directly and was told they were going to contact me by end of day that Wednesday. This place does not care about customer experience. Take your business elsewhere to any other Toyota dealer. You’ll just end up disappointed More

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They were great to deal with and the customer service was top notch. Would definitely refer them top notch. Would definitely refer them More

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My experience started with a simple call to enquire about a car I saw on Faulkner's website. I was lucky enough to get Fitz (aka James Fitzgerald). Fitz followed up with me later in the week when I could a a car I saw on Faulkner's website. I was lucky enough to get Fitz (aka James Fitzgerald). Fitz followed up with me later in the week when I could actually come see the vehicle (2+ hours away) and repeatedly made sure it was available for me. Fitz was the first salesperson that actually had the car ready and waiting when I arrived. Such a simple thing but shows he was thinking about me. Customer service from the very start. After our test drive, we then got to meet with Mike DeGuida (Sales Manager) who was a wealth of knowledge about the Jeep. He went well beyond "sales" and gave us invaluable information. Ultimately, he was able to give us a price we could agree on and then worked with us on our trade value as well. Fitz and Mike both continued to work with us over text, and on the day we picked it up, both had early days and did an excellent job to hand off to Michael Steinberg and Jason Brown (finance). The paperwork was ready and it was a comfortable and efficient transaction. They understood that we traveled a long distance to get there and had a long way to get back home. During the 2+ months that we were car shopping, I had horrible experiences **at other dealers**, even one owned by the same corporate family. Faulkner Toyota Trevose does it right and from my experience treats its customers well. Thank you Fitz, Mike * 2 and Jason!! I love my new-to-me Jeep! More

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Jason Brown, Business Manager & Rick Grissinger, Sales Person provided an incredible experience when buying our used Toyota 4Runner! Super easy and Super professional - thank You!!! Person provided an incredible experience when buying our used Toyota 4Runner! Super easy and Super professional - thank You!!! More

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I would highly DISCOURAGE buying from FAULKNER I had an extremely unpleasant experience, first time every when buying a new car. How they could possibly screw up this transaction is ridiculous. Too many o extremely unpleasant experience, first time every when buying a new car. How they could possibly screw up this transaction is ridiculous. Too many other good dealership out their with excellent customer service and professionalism. More

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I wish I could give more than 5 stars. Bruce is INCREDIBLE! There’s no doubt in my mind that I got the best deal. As soon as I walked in, I was treated like family. I got more for my trade in t INCREDIBLE! There’s no doubt in my mind that I got the best deal. As soon as I walked in, I was treated like family. I got more for my trade in than I ever expected! I never thought I’d be able to drive away with a NEW car! Bruce and Jason really went above and beyond for me and I can’t thank them enough. This is the ONLY place I’ll ever go to get a car and would recommend Bruce and Faulkner Toyota to absolutely everyone. More

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This is one of the best places I have ever been to in my whole entire life they helped me out above and beyond they were nice friendly helpful informational and so on highly recommended🥰💪🏽👍🏽 whole entire life they helped me out above and beyond they were nice friendly helpful informational and so on highly recommended🥰💪🏽👍🏽 More

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I wanted to give more like 10 stars for Bruce and the team. They are outstanding and extremely helpful. I would recommend them to anyone. Bruce, you are the man. team. They are outstanding and extremely helpful. I would recommend them to anyone. Bruce, you are the man. More

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I moved to New Jersey from California for graduate school and needed to get a car. After many complications due to CA insurance policies and vehicle registration fiascos, Mike Villari and Greg Kaydak stuck w and needed to get a car. After many complications due to CA insurance policies and vehicle registration fiascos, Mike Villari and Greg Kaydak stuck with me through thick and thin to make getting a car possible despite all the challenges presented by not being a New Jersey resident. What could have been an extremely stressful dilemma was handled patiently and kindly. More

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New 2020 Rav4 XLE Hybrid I have bought over 10 new cars over the course of my life and this was an excellent buying experience. I ended up buying a new 2020 RAV4 XLE Hybrid I have bought over 10 new cars over the course of my life and this was an excellent buying experience. I ended up buying a new 2020 RAV4 XLE Hybrid - what a great car !!! The salesperson (David Rice), and finance manager (Jason Brown), made the process very easy and transparent. I highly recommend this dealership........ More

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