Jason Decker

I recently attempted to purchase a vehicle from Right Honda. I worked with Salesman Dino Ingrassia, who was apparently supported by both the Finance Manager and the Director of Sales. From the start th Honda. I worked with Salesman Dino Ingrassia, who was apparently supported by both the Finance Manager and the Director of Sales. From the start they were made aware of my unique credit situation, my available cash downpayment, and understood my downpayment would consist of my fully paid 2018 Honda trade in. As this would have been my third Honda, I was initially excited based on the communications given to me by Mr. Ingrassia. However, after confirming "0 out of pocket should be absolutely no problem", and with $15,500 already being established for my trade, I was told that I would then need to come up with $3960 out of pocket in addition to proceed. This was of course after I had spent $400 out of pocket on legal fees to procure a letter they required which would allow me to finance the vehicle while in the last month of a bankruptcy repayment contract. I felt this experience needed to be shared with potential buyers. Perhaps Scottsdale residents with perfect credit are treated differently, perhaps it's just those of us who are rebuilding our lives who might experience these issues. You may want to reconsider whether you want to purchase your vehicle at Right Honda. More

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The used vehicle was as advertised. The intial sales representative, Max, was very pleasant to deal with. The transaction took about 3 hours. One big thing could have been better. T The intial sales representative, Max, was very pleasant to deal with. The transaction took about 3 hours. One big thing could have been better. The dealer marked up the cost of this used vehicle with about $1400 in overpriced additions such as window tinting, door edge guards, door handle cup protection, etc., which I personally would value at less than $500. At least this was listed in the advertisement, so I was forewarned. The most egregious unexpected addon was nearly $2000 for an alarm system. So, I had to spend most of an hour haggling with the sales closer (and his manager) to get the overall price down to what I was willing to pay. This routine is the primary reason I don't like going to dealers, but I've found that it's the way most still operate. However, I was pleased that when I went to the finance department, the paperwork I was asked to sign exactly reflected the negotiated price so I didn't have to start the haggling all over again. More

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The service was prompt and efficient. The staff was knowledgeable and friendly. The waiting area was comfortable. The staff was knowledgeable and friendly. The waiting area was comfortable. More

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I was in/out less than 2 hrs. Historic very pleasant surprise.well done.all aspects of car purchase very efficient.Thank you. Historic very pleasant surprise.well done.all aspects of car purchase very efficient.Thank you. More

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We just purchased our 4th Honda Pilot from Right Honda. We are very happy with the financial arrangements that Gary Kravez worked out with us. We are very happy with the financial arrangements that Gary Kravez worked out with us. More

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Great service and a friendly and knowledgeable service writer. My accord was completed on time. writer. My accord was completed on time. More

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Caden Waite was excellent. Easy to talk to and new details about the Odyssey I bought. Easy to talk to and new details about the Odyssey I bought. More

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They answered all of my questions, were honest about my concerns, and worked with me through the entire process. concerns, and worked with me through the entire process. More

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Bought used 2020 mini. Took in for service and reglue rearview. Oil change ok. Refused to reglue mirror. Spoke with manager. Took advantage of me as I am almost deaf. Waite Took in for service and reglue rearview. Oil change ok. Refused to reglue mirror. Spoke with manager. Took advantage of me as I am almost deaf. Waited for response on mirror. Said go to another place. Waited for an hour for face to face resolution. I feel discriminated because of my hearing will file complaint More

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Had an issue with our previous lease's brakes below 12000 miles and Right Honda was willing to take back in the Odyssey and convert the lease to a Ridgeline. Sales was great handling the turnover and going miles and Right Honda was willing to take back in the Odyssey and convert the lease to a Ridgeline. Sales was great handling the turnover and going over the features and options. Finance was a no-brainer and went very smooth and painless. Great job Right Honda. More

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