Rich Purdy is amazing. He did everything he could to make our experience with Kia of Puyallup stress free. This is the second time we have bought a car from him and Kia of Puyallup and would refer him to anyone of our friend.
Thank you Rich
Randy and Lynnette Brown
"Outstanding Customer Service"
I am so appreciative of Rich Purdy over at Kia of Puyallup. Not only did he make my first car buying experience stress-less, but he did so with such poise and professionalism! Rich made sure that I got everything that I wanted and needed in my new Kia Forte, and the paperwork was a breeze once everything else had been ironed out. There's no one who will make your experience more worth it than Rich Purdy. Thanks Kia of Puyallup!
Rich is the BEST! He is professional and went above and beyond to help me. I really don't like the whole car buying process but Rich made it a breeze in minimal time. While I was visiting I had the opportunity to observe him helping other clients as well, and with such efficiency it didn't intrude on my time at all. It is clear he truly cares about his clients, and that was refreshing to see.
Thank you Rich.
"Overall experience "
I was very happy with my experience at Kia of Puyallup! Rich and Jason were great! The best experience I have had buying a car!
"Returning customer "
This was our third time purchasing from Kia of Puyallup, Rich Purdy has been our salesman each time. We always enjoy Rich because he makes us feel comfortable and always shows us what we need. Highly reccomend Rich Purdy and Jason in finance!
""No pressure purchase""
The last thing I ever wanted was to make a purchase with a salesman hanging around like a "Hawk" waiting for the deal. I knew what I wanted and all I had left was the pick the color. Working with Marvin Spencer was absolutely perfect. He talked to my wife on the phone and immediately put her at ease. He came in on a day off, greeted us, and left us alone. When I was ready, he was ready and the entire experience went off like clockwork. Marvin stayed there to ensure any issues we had were resolved and when it was closed, I drove off happy. GOOD JOB and THANK YOU!!
So i know im a hard shopper, I like seeing my options and the best deal. I can get very frustrated when pressure and have walked out times before. So what I'm saying car shopping is not my thing. But at Kia Puyallup had Rich Purdy as my sells guide. We've gone through a lot of cars and I saw a few that I did end up liking. He did not try to pressure me of buying a car nor the insurance they carry. With someone like me that's the best thing you can do. But overall I bought the car my boyfriend and I end up liking and more likely will buy a car again from Kia In the future.
"Ask for Rich, he'll know what to do!"
Seriously ask for Rich. I met him at the wallup 2.5 years ago with my heart set on a sorento. I was upside down on my car at the time and he made sure I left in the car I wanted and never made me feel obligated to agree to anything. Fast forward to last week and we went all over hells acres looking for a cheap used car for my sister. After finding nothing worth a darn I decided to see what Rich had to offer her. Mind you shes young and has little credit history. He showed us around the used stuff and there were some great deals BUT he got us into a brand spanking new one for the same price. Now we have no worries about my sister in her new ride and with the warranties and Rich by our side we know we are taken care of. Go to Kia of puyallup. Ask for Rich. I promise youll be glad you did! Thanks for everything Rich!
The Burleys and both of our happy cars!
"All in all, a better than average dealership"
We had decided on a used Optima, and Kia of Puyallup had the best selection. We made an appointment, showed up prequalified and bought the car.
Still, we had to fill out a new credit application, and there was a lot of waiting. That's to be expected at any dealership, so there's no point deduction for it. We do have to wonder how they came to the price they're asking for our trade in considering what they gave us for it, but that's another story.
No high pressure, no hassles, no typical dealership bait and switch stuff. All in all, as far as car dealers go, these guys are fair and honest. I recommend them if you're looking for a Kia.
"WORST EVER BEWARE"
So, do you really want to hear? OK. We purchased a 2018 Optima from this dealership in January. Immediately, the Bluetooth had major issues, couldn't make a call without problems. They told us it might be the phone or the carrier. We got new phones and troubleshooting with carrier didn't solve it. The Optima also had a major shudder in the transmission and upon the first day of sun, opening the window resulted in the whole window falling off track. YES, in a BRAND NEW vehicle. We took that car back and got another Kia Optima from them. Paid more for a 'better' model. Immediately upon getting the car, the Bluetooth did not work AGAIN. They made like it was our phones, even though when I called them THEY THEMSELVES heard the issue. They stated that they couldn't replicate the issue, EVEN THOUGH THEY HEARD IT. They referred us to Kia USA and they did NOTHING but "close the case". AGAIN Kia Puyallup said they couldn't do anything due to the inability to replicate the issue. The service department is worthless. The sales (Susan) is worthless and nobody else there EXCEPT Scott and Mr. Lane were helpful at all.
If you value service department strength, honesty, support and reliability-GO SOMEWHERE ELSE. We wish we had gone to Carpros where we had gotten our 2015 Optima. At least there the service department does what they say they will do. This place is worthless. WORTHLESS. Take your lifetime of free oil changes and do whatever with them. We won't be back.
Anytime Kia of Puyallup comes out of anyone's mouth, or is anywhere I can make a comment; I'm letting you all have it AGAIN AND AGAIN. Disappointed, disrespected, left to dangle and left to just deal with an issue that belongs to Kia...that's all I got from Kia of Puyallup.