Jason Franceschi | Page 23

I feel they have the customer in mind when you schedule appointment. The Service Dept explained what they where doing and took care of all Things that we where having with our vehicle appointment. The Service Dept explained what they where doing and took care of all Things that we where having with our vehicle More

by rbm24 Verified Customer Verified Customer

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I like the dealership in general however $250 for a15 minute job with $40 in parts will make me do my service elsewhere. Usually they are great, this time they were not minute job with $40 in parts will make me do my service elsewhere. Usually they are great, this time they were not More

by holmes398 Verified Customer Verified Customer

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A bunch of crooks. I took my 2004 GMC Envoy in because my rear window on the driver’s side had fallen down and could not be raised. While I was there, I requested they also do a state inspection. They overch rear window on the driver’s side had fallen down and could not be raised. While I was there, I requested they also do a state inspection. They overcharged greatly for the window repair. I can see what the part would cost online. I asked if the window could just be raised up to keep water from coming in. I told them I hardly ever drive the vehicle and didn’t need to raise and lower that rear window. They said that there was no way to just raise the window back up and that it had to be repaired to pass inspection. They also claimed that my emergency brake and my other brakes were not working. On the final Bill, they lied and said that the customer had said the brakes needed attention. This is a LIE. I was having no problem with either the emergency brake or the regular brakes. They told me on the phone that the vehicle would not pass inspection, unless the brakes were done. That’s the only reason I told them to do it. Jason told me he thought the entire job would be $1200. Then, a few minutes later he forgot what he had said and told me it would be 1500. I told him that was an outrageous price. Either price was outrageous. I couldn’t believe they actually said on the final bill that the customer said she was having a problem with the brakes. That is a total LIE!!! Of course, the final bill was over $1500. I want a significant reduction in this bill. I’m giving the dealership a chance to correct this. Then, I’ll go to the state of Virginia. Perhaps this company should not be allowed to continue doing state inspections. More

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Fast efficient service with friendly staff. My car was ready within the allotted time. The staff was friendly. Really.a great experience to be had as always. ready within the allotted time. The staff was friendly. Really.a great experience to be had as always. More

by rmoats8621 Verified Customer Verified Customer

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Timely service among friendly employees. Reasonable Timely service among friendly employees. Reasonable charge for service rendered. Would recommend Front Royal Buick GMC as a great place to purchase Timely service among friendly employees. Reasonable charge for service rendered. Would recommend Front Royal Buick GMC as a great place to purchase vehicle or get service. More

by moorebuzz Verified Customer Verified Customer

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From the time I walked in to your dealership to purchase my vehicle and during my service visits and purchasing parts at parts counter, I have felt welcomed, treated with respect and GENUINE curtesy. my vehicle and during my service visits and purchasing parts at parts counter, I have felt welcomed, treated with respect and GENUINE curtesy. Being a person of color the atmosphere in your dealership is greatly appreciated, and as long as you operate the way you do I will continue to purchase and have service at your dealership More

by THEDIGGS Verified Customer Verified Customer

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I was in for a routine oil change and fluid check, tire rotation, vehicle was completed on time as stated. Much Appreciated. Great Job, I will be back for the next one. rotation, vehicle was completed on time as stated. Much Appreciated. Great Job, I will be back for the next one. More

by teamchilcote Verified Customer Verified Customer

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Service is excellent friendly associate. Very easy to make appointments service is fast. Very pleased with the dealings of at this dealership and will use again and again. make appointments service is fast. Very pleased with the dealings of at this dealership and will use again and again. More

by rangeruner1 Verified Customer Verified Customer

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We like Front Royal Buick GMC. They are friendly and honest. They do a great job! I take my terrain to get my oil change there when it is needed. Thank you all! honest. They do a great job! I take my terrain to get my oil change there when it is needed. Thank you all! More

by EGBRODE Verified Customer Verified Customer

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Everything was good except the price of labor. Service was good as always and the employees were very friendly and helpful. But I understand that things have become very expensive over time and I haven't was good as always and the employees were very friendly and helpful. But I understand that things have become very expensive over time and I haven't needed my GMC worked on in a long, long time. My son-in law does the oil changes and usual maintenance on it. Bought my GMC Envoy there in 2006 and it still runs like a champ. Love it. More

by BFAY1289 Verified Customer Verified Customer

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