Jason Hensley | Page 6

I needed a new car now, and they had me driving away with one within a few hours. I didn't have to jump through a bunch of hoops to get into one. one within a few hours. I didn't have to jump through a bunch of hoops to get into one. More

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We arrived at this dealership at 11:30 am and drove off the lot at 2:45 in a brand new 2012 Fusion! Excellent customer service! Highly recommend this dealer!! the lot at 2:45 in a brand new 2012 Fusion! Excellent customer service! Highly recommend this dealer!! More

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Great service, well informed on their vehicles and their features. Ordered my new vehicle through them and they allowed me to drive a brand new explorer while awaiting its arrival. They actually sold the features. Ordered my new vehicle through them and they allowed me to drive a brand new explorer while awaiting its arrival. They actually sold the car I was driving and drove all the way to my house 30 min away to trade out my vehicle. After my car arrived they detailed it and re-explained all the features. Also, enjoy tires for life for completing my maintence at their service department. Finally, they sent us some great cookies!!! More

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I felt very welcomed from the minute I walked through the door. All of the people I dealt with were personable and friendly. My salesperson, John Brown, worked with me to get a deal I was comfortable with t door. All of the people I dealt with were personable and friendly. My salesperson, John Brown, worked with me to get a deal I was comfortable with to get me in the car I wanted. Great Service! More

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Our 2010 Escape was nearing its third year in our garage. I had received an email from Ron Hamilton of Bob Allen Ford to come in and get an appraisal and see if it would translate into getting into a newer F I had received an email from Ron Hamilton of Bob Allen Ford to come in and get an appraisal and see if it would translate into getting into a newer Ford...little did I know. I went into the dealership and asked for Ron. He came out to meet me by the front desk and after some general information exchange, he introduced me to Salesman Kelly Gray. Kelly got a feel for what I was looking for (I was looking to upgrade to possibly an Edge and I thought the Explorer was out of reach but they had a 2011 model that was pre-owned). Kelly brought it out and I took it for a spin. Kelly was very likeable and personable and not a hard sell at all. Needless to say, several hours later, I drove off of the lot with a newer and nicer vehicle. I have dealt with Bob Allen before, in 2009, and both experiences were, by far the best I have ever experienced in transacting on a newer vehicle. I highly recommend this Overland Park KS Ford dealership! More

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I have nothing but good things to say about Bob Allen Ford. In the period of 5 months, my husband and I have purchased 4 vehicles from them. After having had a horrible experience at another local Ford Ford. In the period of 5 months, my husband and I have purchased 4 vehicles from them. After having had a horrible experience at another local Ford dealer, we were not in the best of moods, but we decided to stop in to see what they could do for us at Bob Allen. We were greeted at the door by a very cheerful Kelly Gray. Kelly really took the time to understand what we were looking for and to understand our unique situation. He got to know us as people, not just looking at us as dollar signs. We were looking at buying one SUV, and perhaps two, depending on what kind of deals could be made. They didn't have the exact vehicle my husband was looking for, but they were able to locate one very close to it at their sister store, and were willing to install, at their cost, the accessories that were missing that we wanted. After doing the numbers, it was determined that we would, in fact, be able to get that second SUV. Backtracking just a bit, we didn't get to the dealership until about 6:30 pm. We all know that it takes a long time to buy a vehicle, so double that for two. Not once did we feel pressured to hurry so he could get home to his family. In fact, he told us that he would stay as long as needed and not to worry about it. After an excellent experience with Kelly, we were then introduced to the finance manager, Jason Hensley. Let me tell you right now, Jason is a financial genius. This man knows his stuff inside and out. And again, Jason never made us feel pressured to hurry up. He was more than happy to answer all the questions we had and added personal stories and examples. In fact, the cleaning crew had arrived by the time we all left for the evening. My husband and I each left with two great vehicles (a Ford Explorer and a Ford Edge) and Kelly and Jason went home knowing that they had earned loyal customers for life. Fast forward 4 months. Life circumstances make it necessary for my husband and I to trade in our beloved SUVs for more economical vehicles. This time, it was like working with family. Kelly is extremely easy going and fun to work with. He had gotten to know us both well enough that he was able to pick out the vehicles that we would like before we set foot on the lot (we had called him in advance to make sure a trade-in was feasible). There were some issues with one of the vehicles we purchased, but they were promptly taken care of, even the ones I notified them about after the paperwork was signed and the car was driven off the lot. They could have easily told us that we would have to use our warranty and pay the deductible, but they didn't. In fact, they even gave us a rental car for a week at no cost to us. Back to our time at the dealership... After working with Kelly, we again went to see Jason to do the paperwork. He was just as friendly as last time, so it definitely wasn't a fluke. This man did everything in his power to make sure we got the absolute best rate available. He is simply amazing! The owner, Brad Hewlett, even stopped by and thanked us for being Bob Allen customers. Again, at the end of the day, we got two great vehicles, and Kelly and Jason have loyal customers for life. Oh, I almost forgot to mention the cookies! When you buy a vehicle, they send you a tin full of the most scrumptious cookies you've ever had in your life as a thank-you gift. Word of warning: I believe those cookies are kept somewhere in a secret vault at Bob Allen. I tried to get another tin of cookies out them, and that just wasn't happening :) Bottom line...cookies or no cookies, Bob Allen Ford is by the far the best dealership I have ever had the pleasure of working with. We will return when its time for our next set of vehicles (hopefully a long time from now). We are proud to be a part of the Bob Allen family! More

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Where do I begin? We test drove our new car with no intent of getting it that day, but hoping to purchase it in the near future. We had been in discussion for two weeks with Don Cox and Ray Blanco abo intent of getting it that day, but hoping to purchase it in the near future. We had been in discussion for two weeks with Don Cox and Ray Blanco about different options and had no doubts we were going to purchase sooner or later from Bob Allen. We have our F150 serviced by Bob Allen when needed and have always been impressed with the customer service. Working in customer service myself for more than 8 years, Bob Allen's employees set the standard for quality service. My husband and I test drove our "dream car", gave the keys back to Ray and Don saying, "we LOVE the car and hope the car is here in a few weeks when we are able to buy it." Ray and Don said we could work on numbers to see if it could work to take the car home that day and sure enough, the car is now in our driveway. Everything, from the first email discussing a future purchase to the last sale paper being signed, was SEAMLESS. We were treated like we were purchasing a brand new vehicle off the showroom floor even though it was a used vehicle. Our children were spoiled by all the employees and even though we were there for 3-4 hours, it didn't feel like it. Jason Hensley in finance treated us like we were longtime friends and even fed our hungry kids crackers from his desk. I really don't have the words to express the gratitude and happiness we have from our experience with Bob Allen. We are definitely lifelong customers and will tell everyone about our experience (already have!) and hopefully bring more satisfied customers Bob Allen's way. More

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I went to purchase a used vehicle and the service I received was above my expectations! I was a little nervous about my credit, but they got me below the payment I was willing to make and without a co- received was above my expectations! I was a little nervous about my credit, but they got me below the payment I was willing to make and without a co-signer. I was so happy and relieved that everything worked out! I drove away with a 2009 Ford Taurus Limited and I'm loving every minute of it! Thanks Bob Allen Ford for all you did to meet & exceed my needs, I would recommend this dealership to all my friends and family, and anyone I hear about looking for a car! Brenda More

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We came in, told them wha we had to work with, and asked what we could get we qualify for. They were more than happy to go the extra mile to make us a good offer. We have purchased 4 vehicles from them and what we could get we qualify for. They were more than happy to go the extra mile to make us a good offer. We have purchased 4 vehicles from them and will come for our next purchase. More

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I am very pleased with my first buying experience at Bob Allen. I purchased a 2011 Ford Edge. Very satisfied with the whole experience. Would definitely recommend Bob Allen to friends and family. Allen. I purchased a 2011 Ford Edge. Very satisfied with the whole experience. Would definitely recommend Bob Allen to friends and family. More

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