Jason Heximer | Page 2

OUTSTANDING. From Jessica at the beginning, to Jason at the end. Each staff member was Patient,, and Understanding, of a senior who had never gone through this process before. Absolutely EVERYTHING was e the end. Each staff member was Patient,, and Understanding, of a senior who had never gone through this process before. Absolutely EVERYTHING was explained, and RE-explained, until I was clear what each part of the process meant. More

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I flew in from illinois to buy a car we found online at this dealership, also the dealership was recommended to us ... The salesman abandoned us during the transactioni. The sales manager was rude and tol this dealership, also the dealership was recommended to us ... The salesman abandoned us during the transactioni. The sales manager was rude and told us we can go somewhere else to buy a car. They must not have liked we had our own financing because they sure did not want to do anything for us and there finance guy was very unprofessional. He talked so fast and didn't even get our paper work done right . Seriously 500$ for doc fees and they can't get it right ... Oh and watch out for the hidden fees they want to skip over .. He didn't even give us paper work of what we signed . Had to go back and demand to get the paperwork right and copies . I also had to bring a document in for them to sign for our lender and since he was gone for the next 2 days which I had no idea .. they were going to wait till he got back and I had to argue that it had to be done to close the loan . Noone even bothered to show us the features of the car , we picked it up the following day in hopes someone would walk thru the features , but no Went back the next day and talked with the customer service manager she is very nice and very helpful... But none of our experience was her fault ... We spent 30k here and felt like we did not matter at all More

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It turns out that the Odyssey we bought does not have an automatic trunk level adjustment. So the manual trunk lid hangs too low and I keep banging my head on it and the service department tells me there is automatic trunk level adjustment. So the manual trunk lid hangs too low and I keep banging my head on it and the service department tells me there is nothing that can be done about it. In checking the Carfax I come to find out that with only 2,000 miles on this vehicle the trunk (hatch) supports were replaced - probably the owner, like me was hoping that the trunk would open higher if they were replaced. Unfortunately when we bought the van we had the same issues and I have a hunch the previous owner got sick of banging their head on the trunk every time they got groceries and went on a trip and traded it in. This is a quality control issue for your Odysseys without automatic trunks that can be adjusted. Now I am faced with the decision of whether to keep the vehicle, putting up with this poor design and risk brain damage from hitting my head on the trunk (hatch), or trading it in for an Odyssey with an automatic hatch adjustment and get gouged for more of my hard-earned money. Bahn, our sales person is not to blame for this design flaw nor are any of the service people we have encountered. They are good people and treated me fairly to the best of their ability. It's sad because it is a design flaw that you are making your customers pay for. Our last Odyssey 2006, was still running well and we would still be driving it if it had not been in an accident in December 2020. I never once hit my head on the hatch. We had very few major repairs in 14 years and the engine still purred along. I would still recommend this dealership. I would just tell people not to get an Odyssey with a manual hatch. Is there anything within your power to help me out? Thank you kindly, Mark Walth (used to be a happy Honda owner) More

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Gary was amazing! He was very understanding and informative with the Honda Pilot we bought. He helped get us the best deal for our trade. I would recommend Gary to anyone who wants a great deal! informative with the Honda Pilot we bought. He helped get us the best deal for our trade. I would recommend Gary to anyone who wants a great deal! More

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The newly renovated Arrowhead Honda Dealership was extremely clean. My service guy Grant was very helpful. Dealership maintain social distancing. Everyone was wearing masks as well. My service was qui extremely clean. My service guy Grant was very helpful. Dealership maintain social distancing. Everyone was wearing masks as well. My service was quick and thoroughinformation given on what was rendered. More

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Your dealership is exceptional. I called Dino Krallis the night before giving him details about the 2020 Honda which I was planning to purchase the next morning. Ishowed up at 10:00 am, and after Dino sh the night before giving him details about the 2020 Honda which I was planning to purchase the next morning. Ishowed up at 10:00 am, and after Dino showed me three cars I decided to purchase a new 2020 Honda CRV. He was very professional and did not pressure me to buy a more expnsive car. Dino answered all of my questions and was extremly professional. No doubt that his military service in the Marines contributed to this. The entire process was completed in less than three hours. Warranties and service details were explained to me by your finance manager. Car is extremely comfortable and has driven well on two trips to Prescott. I will recommend Dino and your dealership highly. Have a great holiday. More

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When things get tough, car dealership tends to get customers in their lot with all kind of gimmicks, The Arrowhead Honda is no exception, they even went beyond their bag of tricks to fool people in or customers in their lot with all kind of gimmicks, The Arrowhead Honda is no exception, they even went beyond their bag of tricks to fool people in order to rob them off their money. These people know how to lie and cry, they will not back off from any indecency to ambush unsuspecting customers. I paid 27k+ for a bottom class Civic which only cost 22k at other Honda dealers. How....how this ripoff happened? I don’t know.... but I will never come back to this dishonest car dealer again. Dan . Sales manager Stan . Salesmen. Jason. Financial More

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VERY PLEASANT EXPERIENCE. STANLEY ELIAS, OUR SALES REPRESENTATIVE, WAS HIGHLY PROFESSIONAL, EXTREMELY KNOWLEDGABLE, AND VERY FRIENDLY. HE MADE OUR EXPERIENCE ENJOYABLE. WE WILL COME TO THIS DEALERSHIP REPRESENTATIVE, WAS HIGHLY PROFESSIONAL, EXTREMELY KNOWLEDGABLE, AND VERY FRIENDLY. HE MADE OUR EXPERIENCE ENJOYABLE. WE WILL COME TO THIS DEALERSHIP FOR SERVICE AND TO BUY ANOTHER CAR. More

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This is my 7th or 8th Honda ( I've lost count) all leased from Celeste Fitzpatrick who has been putting up with me for many years. Your new redesigned showroom is truly remarkable, a "Pristine Palace". I was from Celeste Fitzpatrick who has been putting up with me for many years. Your new redesigned showroom is truly remarkable, a "Pristine Palace". I was in the car business for over 30 yrs., the last 20 with Rodger Penske at his Porsche store in N. Scottsdale & I'm sure you are familiar with his perfectionist persona. Well your dealership is equal to any of his. Even though I live in Cave Creek I have been making the trip to your store for years when ever it is time to lease a new Honda. Celeste doesn't just have clients, she has loyal friends. A true professional who genially cares about her clients. More

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I was pleased with our salesman Alex. He worked hard to get the sale made by meeting our fiscal requirements. We were very firm on the amount we were willing to pay. get the sale made by meeting our fiscal requirements. We were very firm on the amount we were willing to pay. More

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