Jason Morgan

Benzel-Busch is always top level of quality service Friendly Welcoming Caring Respectfully Professional Quick Services Friendly Welcoming Caring Respectfully Professional Quick Services More

by Redbrian67 Verified Customer Verified Customer

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Great experience Jason Morgan in service made my experience seem less Been doing business with Benzel bush for over 40 years experience seem less Been doing business with Benzel bush for over 40 years More

by Ara201 Verified Customer Verified Customer

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Jason was amazing. He went above and beyond in assisting me. Jason was outstanding he was super professional and a pleasure to work with. He went above and beyond in assisting me. Jason was outstanding he was super professional and a pleasure to work with. More

by HDKRAMER Verified Customer Verified Customer

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Dealership service rep does not demonstrate an aptitude for communicating servicing status updates, picking up the phone to make himself available to the customer, and rarely returns voice messages left fo for communicating servicing status updates, picking up the phone to make himself available to the customer, and rarely returns voice messages left for him. He is only good at taking in the vehicle to be serviced and to ultimately notify you once it is completed - even if there have been delays along the way that should have been related to the customer so that expectations of completion can remain matched with reality. On multiple occasions I have been promised things that ended up not being fulfilled - costing me time and trust. Honesty of the service department employees is not necessarily the best - as damage to the vehicle occured while being serviced and this was not reported to the owner and had to be proven via review of video security footage once discovered by the owner. The dealership you're that it provides a novel feature online that allows the service customer to follow at what point in the servicing process their vehicle is at the moment. Also, this also includes a video taken during servicing where the mechanic explains what was done. Once, this was provided and found to be very impressive. Recently, the video feature contained no video of the servicing and the "progress timeline" remained at or near the very beginning of the "service journey" until the work was finally completed two weeks late. The dealership has on multiple occasions used the excuse that they are a new Genesis dealer and that they are working out some issues. However, Benzel-Bush Motorcars has been around for many decades and is supposed to know how to treat a customer after the sale. There is nothing special about their dealership other than a new showroom. The methods and practices of the personnel are no different than most others. More

by ALEX.CHUDOLIJ Verified Customer Verified Customer

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Extremely pleasant experience from beginning to end. Both Kelly and Jason we are quite informative and kept me in the loop throughout the whole process. Both Kelly and Jason we are quite informative and kept me in the loop throughout the whole process. More

by azvulun Verified Customer Verified Customer

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Jason was extremely polite and professional. Although my car took a couple of days longer than originally expected, Jason kept me fully apprised of the situation and I merely used the loaner ca Although my car took a couple of days longer than originally expected, Jason kept me fully apprised of the situation and I merely used the loaner car until the work was done. All service associates should be like Jason!!!! More

by AHEYMANN Verified Customer Verified Customer

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Attentive and courteous but overall took such a long time to get the service done. to get the service done. More

by A3.KANG Verified Customer Verified Customer

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Friendly knowledgeable staff. Good service efficient. Will keep going back there to get my vehicle serviced . Thank you Good service efficient. Will keep going back there to get my vehicle serviced . Thank you More

by DEBORAH.BARNARD18 Verified Customer Verified Customer

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Kelly was extremely helpful and responsive. My car needed a part and it was in the shop for over two weeks. Every time I reached out to her via email or left a message she responded pretty quic My car needed a part and it was in the shop for over two weeks. Every time I reached out to her via email or left a message she responded pretty quick. More

by azvulun Verified Customer Verified Customer

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professional, efficient, helpful and good service. My nearest and most friendly dealer with big service area. My nearest and most friendly dealer with big service area. More

by NADIAWANG47 Verified Customer Verified Customer

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