Sold us a lemon and then tried to cover it up until we
were over mileage
were over mileage
More
by hill1321
Verified Customer
Verified Customer
Service Price Transparency
Apr 09, 2025 -
Academy CDJR responded
Please reach out to our General Manager, Adam Arredondo regarding this situation. His email is adam.arredondo@drivechariot.com or you can reach him at 765-415-4101.
Everyone was friendly and accommodating.
They worked with us to try to get us in a monthly payment. We decided on going with a lease.
They worked with us to try to get us in a monthly payment. We decided on going with a lease.
More
by fordfabrication65
Verified Customer
Verified Customer
Apr 03, 2025 -
Academy CDJR responded
Thank you for sharing your experience! We’re so glad to hear that our team was friendly, accommodating, and worked with you to find a monthly payment that fit your needs. We’re excited that you decided on a lease, and we look forward to helping you again in the future. Thanks for choosing us!
The dealership is great!
Always have great deals and the service department takes care of you!
Always have great deals and the service department takes care of you!
More
by josuepena247
Verified Customer
Verified Customer
Apr 03, 2025 -
Academy CDJR responded
Thank you so much for the positive feedback! We’re thrilled to hear that you’ve had great experiences with both our deals and service department. Taking care of our customers is our top priority, and it’s wonderful to know we’ve been able to meet your expectations. We look forward to assisting you again soon!
My salesman Michael was phenomenal; and while Bob (Bobbi)
haggled with me; we finally made a deal. I was Made to feel welcome, Bobbi shared his chocolate with me, the dealership was VERY clean, EVERYONE was
haggled with me; we finally made a deal. I was Made to feel welcome, Bobbi shared his chocolate with me, the dealership was VERY clean, EVERYONE was super friendly, and I love my 2025 Jeep Grand Cherokee L limited.
The only negative thing I have to say, and it was totally out of Michael and Bobbi’s hands was, what should’ve been me handing over a check and leaving (all the paperwork was signed) I waited an additional 2 hours after I returned for the vehicle to be detailed, taken out of “ship/crate mode” and gassed up. When the The keys were finally handed over to me, everything was done as promised. ❤️
The process could be a little quicker, but Michael (and Bobbi) got the deal done in the same day, so I’m very happy with my service.
More
by skidoorn2000
Verified Customer
Verified Customer
Other Employees Tagged:
Abanoub Boles, Michael Kandil
Apr 03, 2025 -
Academy CDJR responded
Thank you so much for your detailed feedback! We're so happy to hear that Michael and Bob provided you with a welcoming, friendly experience and helped you find the perfect 2025 Jeep Grand Cherokee L Limited. It’s also great to know that Bob even shared his chocolate with you — now that’s going the extra mile!
We do apologize for the extra wait after the paperwork was signed. While it was out of Michael and Bob’s hands, we truly appreciate your patience as we made sure everything was perfect for you. Your satisfaction is important to us, and we’ll continue working to make the process even more efficient moving forward.
Thank you for choosing us, and we hope you enjoy your new Jeep! We look forward to assisting you again in the future.
Easy to work with, fair trade value, would deal with
again. From sales to finance to delivery made us feel like family.
again. From sales to finance to delivery made us feel like family.
More
by pennymen
Verified Customer
Verified Customer
Service Price Transparency
Apr 03, 2025 -
Academy CDJR responded
Thank you for your wonderful feedback! We’re so glad to hear that you had a smooth experience from start to finish, and that you felt like part of the family throughout the process. It’s great to know that the trade value and service met your expectations. We truly appreciate your trust, and we look forward to working with you again in the future!
They were very helpful and made the buying process very
easy and quick. I was very satisfied
easy and quick. I was very satisfied
More
by kiara.swygert
Verified Customer
Verified Customer
Apr 03, 2025 -
Academy CDJR responded
Thank you for your great feedback! We're so glad to hear that the buying process was easy and quick for you. Providing a smooth and hassle-free experience is our top priority, and we’re thrilled that you were satisfied. We appreciate your trust and look forward to assisting you again in the future! Please let us know what we can do to receive a 5-star visit from you.
Jordan was and is wonderful!
He scheduled me in for an early appointment and gave me updates on the progress of my (pink) Jeep as I was waiting.
He scheduled me in for an early appointment and gave me updates on the progress of my (pink) Jeep as I was waiting.
More
by DJRILEY1973
Verified Customer
Verified Customer
Service Price Transparency
Mar 07, 2025 -
Academy CDJR responded
Thank you for the wonderful feedback! We're so glad to hear Jordan took great care of you and kept you updated throughout the process. It's great to know your pink Jeep is in good hands! We appreciate your kind words and look forward to serving you again!
Great sales staff and service department is extremely
knowledgeable! They took very good care of my questions and needs.
knowledgeable! They took very good care of my questions and needs.
More
by jataylo1
Other Employees Tagged:
Adam Arredondo, Marques Holmes
Feb 28, 2025 -
Academy CDJR responded
Thank you so much for the kind words! We're thrilled to hear that our sales team and service department were able to meet your needs and provide you with great care. We take pride in offering knowledgeable service and making sure all your questions are answered. We truly appreciate your feedback and look forward to helping you again in the future!
His personality and actions far exceed The expectations
of a service manager and represents the dealership as it should be.
of a service manager and represents the dealership as it should be.
More
by dawnmoyler and Jim Heflin
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jordan Russell
, Jordan Amburgey, Adam Arredondo
Feb 28, 2025 -
Academy CDJR responded
Thank you for sharing your experience! We’re so glad to hear that Adam went above and beyond to exceed your expectations. We truly value his dedication and the positive impact he has on our dealership. Your feedback means a lot, and we’re proud to have such a great team representing us. We look forward to serving you again soon!
Got me in for service right away after a minor problem on
used truck purchase. Would use them again when need arises
used truck purchase. Would use them again when need arises
More
by RF9RANDY
Verified Customer
Verified Customer
Service Price Transparency
Feb 28, 2025 -
Academy CDJR responded
Thank you for your feedback! We're glad we could get you in quickly to address the issue with your used truck. It’s great to hear that you were satisfied with the service, and we’d be more than happy to assist you again whenever you need us. We appreciate your trust and look forward to serving you in the future!