Jason Norman

The dealership experience was great. Syed mailed me the key today that he promised. He is very calm and non-pushy and that was what I really liked about him Syed mailed me the key today that he promised. He is very calm and non-pushy and that was what I really liked about him More

by NSEGDBDY11 Verified Customer Verified Customer

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Everything went wonderful. I am still waiting for my salesman to send me the extra set of keys to my Maverick. I am still waiting for my salesman to send me the extra set of keys to my Maverick. More

by NSEGDBDY11 Verified Customer Verified Customer

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Very helpful and friendly highly recommend to anyone needing to purchase or have a vehicle worked on. needing to purchase or have a vehicle worked on. More

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I was lied to. I was treated like an idiot when I knew exactly what was wrong with the truck. I was promised that my parts and labor was being covered under my warr I was treated like an idiot when I knew exactly what was wrong with the truck. I was promised that my parts and labor was being covered under my warranty. It was not. Their price was $400 higher than the diesel tech that diagnosed my truck for the same problem two days before but I went with Leif Johnson because of the warranty promise. A promise they did not honor. Their manager, Jason Norman was highly condescending on the phone after HE was the one that lied to me in the first place about the warranty issue. These people are the typical, backwoods, xxxxxxx car dealership lot. I would avoid this dealership and their service department like the plague. Oh, and they charge you extra for using a credit card to pay for your repairs. This is a corporate operation in 2024. Does Amazon charge you extra for using a credit card? This place is a joke. Swindlers straight out of the 1970’s. Do not bring your business to this establishment unless you want to be lied to, taken advantage of, and ripped off. More

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After a difficult start. They really did their best to make up for it and come to a better deal for me. Now I am satisfied with what I have and the deal we made. They really did their best to make up for it and come to a better deal for me. Now I am satisfied with what I have and the deal we made. More

by AARDOW Verified Customer Verified Customer

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Leif Johnson Ford has truly set a new standard for exceptional customer service and dedication to their clients. I purchased a 2020 Ford Explorer from Eduardo, and unfortunately, shortly after, I enco exceptional customer service and dedication to their clients. I purchased a 2020 Ford Explorer from Eduardo, and unfortunately, shortly after, I encountered several faults related to the all-wheel drive system. Despite two service trips to Austin, the issue persisted when I went to pick up my vehicle. However, Leif Johnson Ford went above and beyond by delivering a brand new rental vehicle to my doorstep, allowing me to switch out the 2020 Ford Explorer. They took it upon themselves to ensure that I was inconvenienced as little as possible. After three trips to the service station, all issues were resolved, and to my surprise, the entire process was free of charge, including the rental vehicle. Despite the inconvenience, Leif Johnson Ford handled the situation with the utmost professionalism and rectified the issues promptly. Their commitment to customer satisfaction and willingness to go the extra mile has earned every single star in this review. The only aspect that slightly marred my experience was during the financial section, where I repeatedly stated the agreed-upon price, yet was offered additional items that I did not want. It's something to be mindful of during the purchasing process. If you are interested in extras then this will not be an issue for you! Overall, Leif Johnson Ford's genuine care for their customers and their unwavering dedication to making things right has left a lasting impression on me. I wholeheartedly recommend them, knowing that they not only stand by their products but also prioritize their customers' satisfaction at every turn. More

by KYLEKIMMEY27 Verified Customer Verified Customer

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