Jason Preston

Audi Rancho Mirage responded

Thank you for your feedback and for choosing Audi Rancho Mirage. We understand how concerning it can be to experience warning lights shortly after your purchase, and we appreciate you bringing this to our attention. While vehicles purchased as-is may have limitations, we’re glad our team was able to step in and assist with the repairs. Providing a supportive and solution-oriented Audi service experience is important to us, and we truly appreciate your patience and trust.

Audi Rancho Mirage responded

Thank you, Mike, for your 5-star review of Audi Rancho Mirage. We’re thrilled to hear Jason Preston provided such thorough service and excellent follow-up. Delivering a high-quality, personalized Audi service experience is our priority, and we truly appreciate your kind words. We look forward to assisting you again!

Audi Rancho Mirage responded

Thank you, Lyndak, for your kind feedback and for choosing our Audi Rancho Mirage service team. We’re pleased to hear that you experienced polite, courteous care and consistent communication throughout your visit. Keeping our clients informed and delivering a smooth, professional service experience is always our priority. We look forward to assisting you again in the future!

Audi Rancho Mirage responded

Thank you for your detailed feedback. We appreciate you bringing your Audi A3 to Audi Rancho Mirage and are glad to hear the DPF concern was addressed, though we’re sorry that other aspects of your experience did not fully meet expectations. We understand your concerns regarding the clarity of communication around preventative maintenance, as well as the performance of your air conditioning after service. Providing knowledgeable guidance and thorough, high-quality Audi service is very important to us, and it’s clear we have an opportunity to improve in these areas. We would appreciate the chance to follow up with you directly to review your visit, address the AC concern, and ensure all questions are answered with the level of detail you deserve. Please contact our management team at your convenience so we can work toward restoring your confidence in our service experience.

Audi Rancho Mirage responded

Thank you for your feedback and for recognizing the friendly and helpful team at Audi Rancho Mirage. We’re sorry to hear about the inconvenience with rental car availability and the repeated visits for the door issue. Providing a smooth and convenient Audi service experience in Marin is very important to us, and we appreciate you bringing this to our attention so we can continue improving. Thank you for choosing Audi Rancho Mirage, and we look forward to assisting you again.

Audi Rancho Mirage responded

Thank you for your kind feedback and for choosing Audi Rancho Mirage. We’re glad to hear your visit was quick, efficient, and that our team made the experience pleasant. We also appreciate your suggestion about loaner vehicles. Thank you again for your support of Audi Rancho Mirage, and we look forward to assisting you in the future!

Audi Rancho Mirage responded

Thank you for sharing your experience! We’re glad our team at Audi Rancho Mirage could quickly replace your brake light and get you back on the road with minimal wait. Providing prompt, convenient service is always our goal, and we truly appreciate your kind words. We look forward to helping you again whenever you need us.

Audi Rancho Mirage responded

Thank you for the wonderful 5‑star review, Doug! We’re glad to hear our team’s communication made you feel truly cared for, even when working through the error code follow‑up. We appreciate you choosing Audi Rancho Mirage and look forward to assisting you again!