Jackie Reyes

Audi Rancho Mirage responded

Thank you, Shoichi, for the fantastic 5-star review! We're honored by your kind words and thrilled to hear that our service department has earned your trust. Providing exceptional Audi service and customer care is our top priority, and feedback like yours means the world to our team. We appreciate your support and look forward to serving you again at Audi Rancho Mirage.

Audi Rancho Mirage responded

Thank you for your 5-star review! We're delighted to hear that you consistently have great experiences with our service department. Providing professional, attentive service at every level is what we strive for at Audi Rancho Mirage. We truly appreciate your continued trust and look forward to assisting you with all your future Audi service needs. Safe driving!

Audi Rancho Mirage responded

Thank you, Ricardo, for your kind review! We're pleased to hear you enjoyed the friendly atmosphere, organized facility, and excellent customer service from our sales team. At Audi Rancho Mirage, we strive to provide a premium dealership experience from start to finish. We appreciate your support and look forward to assisting you again in the future. Enjoy the drive!

Audi Rancho Mirage responded

Thank you for sharing your feedback, Tarik. We sincerely apologize for the frustration and inconvenience you experienced during your service visit with Audi Rancho Mirage Service and Parts. Clear communication, transparency, and providing a premium customer experience are extremely important to us, and we regret that we did not meet your expectations. We understand your concerns regarding the length of time your vehicle remained at the dealership, the changing estimates, and the challenges surrounding transportation assistance and communication. Your comments will be shared directly with management as we work to improve our service processes and customer care experience moving forward.

Audi Rancho Mirage responded

Thank you for your kind feedback about Audi Rancho Mirage Service. We’re thrilled to hear Jacqueline Reyes and our service team continue to provide such exceptional care and go the extra mile during your visits. Delivering a professional, attentive, and seamless Audi service experience is always our goal, and we truly appreciate your continued trust and support!

Audi Rancho Mirage responded

Thank you for your kind feedback about Audi Rancho Mirage Service. We’re thrilled to hear Jacqueline continues to provide such friendly and helpful assistance with your Audi service needs. Delivering a first-rate customer experience is always our goal, and we truly appreciate your continued support and confidence in our team!

Audi Rancho Mirage responded

Thank you, Cindy, for your kind words and for choosing Audi Rancho Mirage for your service needs. We’re delighted to hear Jacqueline and our team provided a welcoming experience along with timely and thorough communication. Delivering exceptional customer care and premium Audi service is always our goal, and we truly appreciate your continued trust and support.

Audi Rancho Mirage responded

Thank you for sharing your experience and for choosing Audi Rancho Mirage. We’re glad to hear Jackie provided excellent communication and kept you informed throughout your visit. Delivering attentive, transparent customer service is an important part of the premium Audi service experience, and we truly appreciate your kind feedback!

Audi Rancho Mirage responded

Thank you for your kind review of Audi Rancho Mirage. We’re delighted to hear Jacqueline Reyes provided excellent service and ensured your warranty battery replacement was handled smoothly and conveniently. Delivering exceptional Audi service with added convenience for our customers is always our goal, and we truly appreciate your support of Audi Rancho Mirage!