Jason Romanak
Jason Romanak at Ken Ganley Westside Imports

Jason Romanak | Page 9

Director of Fixed Operations

Ken Ganley Westside Imports

25580 Lorain Road
North Olmsted, OH 44070

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5.0
113 Reviews
5.0

113 Reviews

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113 Reviews of Jason Romanak

September 18, 2015

Dealership Rating

Service The service department here is not what I would expect from Subaru. Every time I come here it's a minimum of 2 hours regardless if they tell you 40 m More

by Jspielb1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 18, 2015

Ken Ganley Westside Imports responded

First of all, I would like to thank you for choosing to bring your vehicle to Ganley Westside Imports for it's service needs. We appreciate the opportunity to work with you and take your feedback very seriously. I apologize that we were unable to meet your expectations during your last visit, and will use your comments to work on expediting the Service Express process. Occasionally, Service Express becomes backed up since there is a set amount of Express Service Technicians on hand, and the Service Express is, by definition, for customers without appointments. We will look at potential solutions for excessive Service Express wait times, and look forward to assisting you again in the future (to hopefully, demonstrate our improvement!). Thank you again for the opportunity to service your car, and please do not hesitate to contact me personally should you wish to further discuss your experience. Andy Carl Internet Sales Director Ganley Westside Imports (440) 734-2000 x5016 andy.c@ganleywestside.com

September 08, 2015

Dealership Rating

Service Sept 2015 The service department was friendly and polite. The service was completed without a hitch and the service folks took my vehicle for a test drive becau More

by pwdelaney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 11, 2015

Ken Ganley Westside Imports responded

Thank you for bringing your car to Ganley Westside Imports for it's service needs. We appreciate the opportunity to assist you, as well your kind review, and look forward to working with you again in the future. Ganley Westside Imports

July 16, 2015

Dealership Rating

Service Visit Friendly from the start, attentive and a good listener. Would definitely recommend your dealership. Comfortable waiting area and nice to have the sh More

by Nancy's SUV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 21, 2015

Ken Ganley Westside Imports responded

Nancy, Thank you for bringing your vehicle to Ganley Westside Imports for it's service needs. We appreciate the opportunity to assist you, as well as your nice review, and look forward to working with you again in the future. Please do not hesitate to contact us should you have any questions or concerns. Thanks again, Ganley Westside Imports

July 07, 2015

Dealership Rating

Review of service I was able to get an appointment within a few days (it wasn't an emergency). The problem was diagnosed, parts ordered and installed in a few more day More

by CJGill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lennox West

Jul 07, 2015

Ken Ganley Westside Imports responded

Thank you for choosing Ganley Westside Imports as the location to service your car. We appreciate the opportunity to work with you, as well as your nice review, and look forward to working with you again in the future. Please do not hesitate to contact us should you have any further questions or concerns. Thanks again! Ganley Westside Imports

July 06, 2015

Dealership Rating

Satisfying experience helpful, prompt and courteous service. Worked with me to complete the service within my time restrictions and gave me a loaner car when I needed one. More

by new to ohio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 07, 2015

Ken Ganley Westside Imports responded

Thank you for choosing Ganley Westside Imports as the location to service your vehicle. We appreciate the opportunity to work with you, as well as your kind review, and look forward to assisting you again in the future. Welcome to Ohio! Ganley Westside Imports

June 09, 2015

Dealership Rating

Service Went in for my 50000 mile service. They recommended my brake pads get changed and told me about other necessary things. Honest about price and servi More

by Jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 09, 2015

Ken Ganley Westside Imports responded

Jack, Thank you for choosing Ganley Westside Imports as the location to service your car. We appreciate the opportunity to work with you, as well as your positive review, and look forward to seeing you in the future. Ganley Westside Imports

June 07, 2015

Dealership Rating

Great service department Nice snacks and internet computer use was available while waiting. Appointment time was honored. Service done in a timely manner, even when extra wo More

by danpy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 09, 2015

Ken Ganley Westside Imports responded

Thank you for bringing your car to Ganley Westside Imports for it's service work. We are glad that we were able to get everything quickly taken care of and that you were able to take care of our Service Waiting Area. We also appreciate the opportunity to earn your business, as well as your positive review, and look forward to working with you again in the future. Ganley Westside Imports

June 06, 2015

Dealership Rating

Service My service resulted in the minimum amount of wait and resulted in top of the line service. All questions were answered with clarity and met all my ex More

by Raysubaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 09, 2015

Ken Ganley Westside Imports responded

Ray, Thank you for choosing Ganley Westside Imports as the location to service your Subaru. We appreciate the opportunity to work with you, as well as your nice review, and look forward to seeing you again in the future. Please do not hesitate to contact us if we can be of further assistance. Thanks again! Ganley Westside Imports

June 05, 2015

Dealership Rating

Satisfied Dealership is clean, people are friendly. I only had an oil change and tire rotation but all seemed to be done with quality and pride. More

by Heinzy58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 05, 2015

Ken Ganley Westside Imports responded

Thank you for choosing Ganley Westside Imports as the location to service your vehicle. We appreciate the opportunity to work with you, as well as your positive review, and look forward to seeing you again in the future. Ganley Westside Imports

May 25, 2015

Dealership Rating

Experts in Service I'm not a very "good" car person that knows what and when to get all the maintenance and services done on vehicles. I always call up and ask for an a More

by happyperson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Lisy, There are many in the service area, I'm not sure of names.

May 25, 2015

Ken Ganley Westside Imports responded

Thank you for choosing Ganley Westside Imports as the location to service your Subaru. We appreciate your trust, as well as the opportunity to assist you, and look forward to working with you again in the future. Thank you, as well, for your very kind review. Ganley Westside Imports

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