Jason Waterman | Page 6

Brown's West Branch Ford, LLC responded

We appreciate your recommendation! We’re glad the process felt simple, quick, and straightforward. It’s also great to hear our team was able to take care of the issue right away. Thanks for choosing us!

Brown's West Branch Ford, LLC responded

Thank you for sharing your feedback. We understand your frustration, especially while traveling. While our team was able to work your vehicle in without an appointment, we did our best to complete the requested maintenance and diagnostics, but identified several concerns that required parts we did not have available that day. Since the repairs could not be completed during your visit, we felt the best outcome would be to provide a detailed quote and parts list so you could continue making arrangements closer to home. We’re sorry the outcome was not what you had hoped for, but we do appreciate the opportunity to assist you and would be happy to discuss any concerns directly. We wish you the best with the vehicle and your future travels. 

Brown's West Branch Ford, LLC responded

Thank you for sharing this. We’re glad our service team was able to complete the recall work on time and make the visit a smooth one. We appreciate you choosing Brown’s West Branch Ford!

Brown's West Branch Ford, LLC responded

Thank you for recommending Brown’s West Branch Ford. We’re glad our team kept things moving and communicated clearly throughout your visit. We appreciate you trusting us with your service needs!