Jason White | Page 2

figured out where my leak was and told me what i needed to replace. very nice to replace. very nice More

by christian.b.butler Verified Customer Verified Customer

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Lake Norman JEEP are always professional and courteous. They are always on time with our service when ever we take our JEEP to them. They are always on time with our service when ever we take our JEEP to them. More

by ed54 Verified Customer Verified Customer

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I travel 30 minutes past another Jeep dealership to come to this one because I appreciate and trust the service I have received here. to this one because I appreciate and trust the service I have received here. More

by cjohnson470 Verified Customer Verified Customer

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Dane was great and did well. Jason shop foreman was great as well. All concerns were addressed. Timely considering repair. Jason shop foreman was great as well. All concerns were addressed. Timely considering repair. More

by gm0214 Verified Customer Verified Customer

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Great and punctual service provided. The service techs put in the effort for repeat business. The service techs put in the effort for repeat business. More

by suare300z Verified Customer Verified Customer

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Brian was AWESOME! He answered all my questions over the phone and was able to get me in for my Jeep repairs immediately! The service was fast and everyone was kind and He answered all my questions over the phone and was able to get me in for my Jeep repairs immediately! The service was fast and everyone was kind and helpful - it was a great experience More

by BROUGHMOMMA Verified Customer Verified Customer

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Everything was great as usual. Supreme service every single time. I will continue to service my vehicle there Supreme service every single time. I will continue to service my vehicle there More

by ADAMJIHAAD Verified Customer Verified Customer

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Even though I had to bring my car in 4 times for the same problem and for about 4 weeks, Kelley the service advisor, and the shop Forman were remained in communication with me throughout the process. I felt problem and for about 4 weeks, Kelley the service advisor, and the shop Forman were remained in communication with me throughout the process. I felt the shop Forman and technician did everything they could to identify the problem and fix it. There were some communication issues between the service advisor and the technician because the story of how the problem presented itself was not initially given to the tech or the shop foreman. Which could have resulted in less time trying to diagnose the problem. More

by . Verified Customer Verified Customer

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Personable staff. ...... very knowledgeable and quick. Beat time estimate to find problem. Very happy with their service. ...... very knowledgeable and quick. Beat time estimate to find problem. Very happy with their service. More

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Communication with your service department is horrendous. They do not return calls or check messages. I had to continually chase them for answers/updates. On two of the five times I had my vehicle in for ser They do not return calls or check messages. I had to continually chase them for answers/updates. On two of the five times I had my vehicle in for service items were missing when I picked it up. I’m having a continual problem which your technicians can’t seem to remedy. When they called corporate engineers they were told “that’s how that model is” which I know is false because it didn’t do this when I bought it. Your service advisors advise to me upon pickup was “I guess a class action lawsuit is what you can do”. Unbelievable! Understand this review is about service, I did not purchase a car from your business. I’ve had multiple service visits to your dealer over the years and I always came away annoyed. I will not be using your business again or recommend you to anyone. More

by ms1980wm Verified Customer Verified Customer

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